Trying to use the 'Usage' function on My EE online

I've been trying to find out what out of bundle usage I've made of my PAYG credit. That is for such things as MMS and non inclusive calls.
There is a link on the My EE acount pages that says 'View usage', but I constantly get the error message:
Some errors have occurredRecent Usage Currently UnAvailable
I had a debit of 21p sometime on 1st July and have no idea why this was debited. The only calls made since 1st July were to 01 or 0800 numbers, That should either be included in my bundle (01) (still over 100 minutes in my bundle) or free of charge (0800).
The 0800 call was for 1min 1sec and this would have cost 21p prior to 1st July. It appears EE have charged me for a call that should be free. That's no longer allowed.
I tried a call to Customer Services (what a misnomer) to check my recent usage. All I was told about was purchases of packs and bundles. The Customer Services person couldn't tell me my out of bundle usage, even saying I've had none, despite the fact I've sent 3 MMS in the past week or so. Trying to find out what this mysterious 21p debit was for cost me 25p even though I was calling EE using your 0800 number.
So, I have, it appears, been charge for an 0800 call after July 1st, and then when I call customer services on your 0800 number I have a further debit of 25p off my credit.

Escalated to Resolutions team. Joy of joys, someone in the UK.
Resolutions team agreed call should not have been billed, and details of the number have been passed to the department responsible for ensuring 0800 numbers are correctly billing at 0p.
Promised that Customer Service staff will be rebriefed on new UK legislation on freephone and service numbers. Cost of call credited back, plus £10 PAYG credit after I suggested that three calls to CS, with incorrect information given and being hung up on, was far from good service.
I would not have sought out that goodwill gesture had my first call to CS resolved the issue and the incorrectly billed call was credited back to me.
The odd £10 gesture is probably chicken feed though compared to the saving of having poorly trained Customer Service staff in the Asian sub-continent. But if EE are happy with the poor impression their Customer Service staff give then I guess nothing will really change. Not even the occasional £1 million fine from OFCOM really dents their profits.
All I can do is switch providers. Something I'm looking into right now.
Oh, and the 'View usage' facility on MyEE is STILL not working.

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System.out.print("Start");
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<font size="2">StartReader Type: PC/SC terminal Virtual CAD Reader 0
Terminal opened
ATR: 3b 90 95 90 00 81 1f c7 cc
sending data: 11223344
<font color="red">Protocol and parameter selection not supported by this terminal!</font>
     at com.ibm.jc.JCTerminal.pps(Unknown Source)
     at com.test.essai.main(essai.java:46)
</font>>
And If I take a look at the data exchanged with the card:
<font size="2">Running in Virtual Card mode...
ATR: 3B909580811FC7DC
Waiting for event (power: off, protocol: unknown/undefined)...
Waiting for event (power: off, protocol: unknown/undefined)...
Raw event data: 01
Event: VCAD_EC_POWER_ON (0x01)
Reply: VCAD_SC_OK (0x00) (in reply to VCAD_EC_POWER_ON) ATR: 3b909580811fc7dc
Raw reply data: 003b909580811fc7dc
Sending reply...
Waiting for event (power: on, protocol: unknown/undefined)...
Waiting for event (power: on, protocol: unknown/undefined)...
Raw event data: 06ff11957b
Event: VCAD_EC_EXCHANGE_TPDU (0x06) C-TPDU: ff11957b
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Raw reply data: 00ff11957b
Sending reply...
</font>>
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<font size="2">Waiting for event (power: on, protocol: t=1)...
Raw event data: 0501
Event: VCAD_EC_SET_PROTOCOL (0x05) Protocol: t=1
Reply: VCAD_SC_OK (0x00) (in reply to VCAD_EC_SET_PROTOCOL)
Raw reply data: 00
Sending reply...
Waiting for event (power: on, protocol: t=1)...
Raw event data: 0600c10120e0
Event: VCAD_EC_EXCHANGE_TPDU (0x06) C-TPDU: 00c10120e0
Handling protocol-specific command...
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INF:
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Changing IFS(other) from 32 to 32
Reply: VCAD_SC_OK (0x00) (in reply to VCAD_EC_EXCHANGE_TPDU) R-TPDU: 00e10120c0
Raw reply data: 0000e10120c0
Sending reply...
Waiting for event (power: on, protocol: t=1)...
Raw event data: 0600001300a404000d54657374436c69656e7441707000f0
Event: VCAD_EC_EXCHANGE_TPDU (0x06) C-TPDU: 00001300a404000d54657374436c69656e74
41707000f0
Processing app. command...
App. block:
NAD: 0x00
PCB: 0x00 (T1_I_BLOCK); Seq. #: 0; More data: 0
LEN: 13
INF:
00a404000d54657374436c69656e7441707000
EDC: 0xf0
cmd name: N/A (class #4)
cmd: 00a40400 0d 54657374436c69656e74417070 70
Responding with the reversed command data, SW is hardcoded to 90<INS>
rsp: 707041746e65696c4374736554 90a4
Reply: VCAD_SC_OK (0x00) (in reply to VCAD_EC_EXCHANGE_TPDU) R-TPDU: 00000f70704
1746e65696c437473655490a475
Raw reply data: 0000000f707041746e65696c437473655490a475
Sending reply...
Waiting for event (power: on, protocol: t=1)...
Raw event data: 060040041122334400
Event: VCAD_EC_EXCHANGE_TPDU (0x06) C-TPDU: 0040041122334400
Processing app. command...
App. block:
NAD: 0x00
PCB: 0x40 (T1_I_BLOCK); Seq. #: 1; More data: 0
LEN: 4
INF:
11223344
EDC: 0x00
cmd name: N/A (class #1)
cmd: 11223344
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Reply: VCAD_SC_OK (0x00) (in reply to VCAD_EC_EXCHANGE_TPDU) R-TPDU: 0040029022f
0
Raw reply data: 000040029022f0
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Reply: VCAD_SC_OK (0x00) (in reply to VCAD_EC_POWER_OFF)
Raw reply data: 00
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</font>>
If someone know how to use this function or have any advice to help me to select a specific protocol with Jcop API, please let me know.
If you you need any more information don't hesitate to ask.
Best regards
Edited by: Cyril on Sep 22, 2011 9:54 AM

-1
I'm using a virtual terminal (windows driver), and I don't see how I could turn off the Auto-pps. I've also tried with a real reader and a card and I have the same error.
-2
I've tried value in the range of the atr (based on this analysis: [url http://smartcard-atr.appspot.com/parse?ATR=3b909580811fc7dc]http://smartcard-atr.appspot.com/parse?ATR=3b909580811fc7dc ). But I don't know if only I value of baud-rate is possible in the range. Anyway I just would like to change the protocol, not the baud-rate.
-3
I've already tried to call pps function before, after the first reset, or with another reset later and I always got the same thing.
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Here's the syntax:
LOOKUP(search-for,search-where,return-from)
LOOKUP gets the search-for value (2535) from cell B1.
It looks in column A of the table "CC Amt" for the largest value less than or equal to the search-for value, and finds 2000.
It returns the value from the same line of column B (200).
Below are two more examples. Main-2 and Main-3 are copies of the Main table. Both contain exactly the same formula as Main, but have had a different Purchase price amount entered. LOOKUP uses the same CC Amt table as is used above, and returns the appropriate Cash Card value for each of the two new amounts:
You may, as implied in your 1:46 post, use a pair of cells to calculate the Cash Card amount for each widget in the purchase, then total the Cash Card amounts, or you may use a single pair of cells, one containing the total purchase amount, the other containing the Cash Card amount due for that total. That choice is yours. The formula is the same for either case.
Regards,
Barry

How to use the RV_EXPORT_CONTROL function (via 2LIS_11_VAITM extractor)

Hi guys,
I use the 2LIS_11_VAITM extractor to load R/3 data to BW.
On this extractor, there is an user exit which filled many fields.
I have to add the export control status of items, the value we can find in VA03 (Extras -> Export Licence -> Log -> Status green or Red).
I added a specific fields ZZEEXPCTRL (CHAR(1)) in my extraction structure as a field only know in Customer exit.
This flag will be empty if status is green or 'X' if status is red.
I'll try to use the RV_EXPORT_CONTROL function in my exit but it doesn't work.
When I execute in debug the 2LIS_11_VAITM extractor in RSA3, I can display the screen we have in VA03 (Extras -> Export Licence -> Log -> Status green or Red).
Maybe I use the bad parameters ?? But I tried many option, without result
Could you please help me and explain me how to use this function to have my result or if there is another way to do this ?
Thanks
Joris

Hi Namrata and Debjani,
Thank you for your suggestion. We are considering those options as well.
However, we are trying to aim for consistency between the "old" and the upgraded system. Therefore we are trying to find whether it is all possible to remove those two fields. If it is not possible at all to remove them, then we will do what you both suggested.
Best regards,
Fen

Using the ssIncludeXml function in Site Studio 10gR4

Since the managed data file format has changed dramatically in Site Studio 10gR4, how do I still use ssIncludeXml to extract a particular element?
For example, a data file in Site Studio 10gR3 looks similar to this:
<region1>
<PageBody>
</PageBody>
</region1>
To extract the "PageBody" element I would use the ssIncludeXml function like this:
ssIncludeXml(dDocName,"region1/PageBody/node()")
In Site Studio 10gR4 a typical data file format looks like this:
<wcm:root>
<wcm:element name="PageBody">
</wcm:element>
</wcm:root>
How do I use the ssIncludeXml function to match the "PageBody" here?
Thanks!

I'm trying to do this in Site Studio 11g and am having zero luck. I have an HCSP in Site Studio [which I am using to write XML] that is querying the system and returning a set of XML data files. In my HSCP, I have
<link></link>
The XML documents' format is
<wcm:root version="8.0.0.0">
<wcm:element name="metadata"/>
<wcm:element name="url">http://www.cnn.com</wcm:element>
<wcm:element name="thumbnail"><img src="/cs/groups/internal/documents/digitalmedia/mdaw/mdex/~edisp/cf_12_831_ivolunteers_3_.jpg" alt="ivolunteers" /></wcm:element>
<wcm:element name="text">This is my link text</wcm:element></wcm:root>
When I run this, however, I get nothing returned (no errors either).
Frustration! :) Any ideas?

Trying to use the 'Usage' function on My EE online

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