Trying to view a bill I have never seen and have b...

Today I spent ONE AND HALF HOURS ON THE PHONE, AN HOUR OF WHICH WAS LISTENING TO "WE ARE VERY BUSY BUT YOUR CALL WILL BE ANSWERED...." Eventually used the chat service and spoke to 2 very pleasant Irish people in Londonderry who eventually put me through to 'Billing' in India. The Indian lady could see my account but not alloowed to tell me the number and would have to send a temporary bill number by mobile phone and email. NOTHING has arrived and dont know her number to get back and if I did know the number it would be another marathon on the phone listening to "we are very busy"
Thank G*D I am with SKY for EVERYTHING except emails. I MOVED TO SKY 3 YEARS AGO BECAUSE BT WAS NOT INTERESTED IN MATCHING SKY BUT THEN DID SO 3 WEEKS AFTER MY MOVE.... I KEPT MY BT EMAILS FOR OBVIOUS REASONS. I am supposed to be on a PREMIUM email account at £1.60 a month. Emails work perfectly but trying to get through to billing involved clicking here and there to get a message "we are unable to change you to Premium email because you are already getting free emails as part of your account with BT. I have been with SKY for 3 years!!!
IS THERE ANYBODY OUT THERE THAT CAN GET ME TO BILLING TO GET AN ACCOUNT NUMBER TO ENABLE ME TO SEE MY BILL WHICH IS APPARANTLY READY FOR VIEWING WHEN I HAVE NEVER BEEN GIVEN A BILLING NUMBER?    FOR AN ORGANISATION THAT SPECIALISES IN COMMUNICATIONS, CALLING ME SHOULD BE A PIECE OF CAKE......    DONT REPLY ON THIS SITE AS I PROBABLY WONT BE ABLE TO GET ONTO IT A SECOND TIME DUE TO YET ANOTHER PROBLEM.
BT's RAISON D'ETRE IS COMMUNICATIONS ...   It should be showing the nation, if not the world, how to answer our phones within 3 rings....   How does BT get away with the SHOCKING telephone service that has been the same for YEARS, ever since the1990's if not before that. I have even phoned at 3am to get that monotonous "we are very busy" voice.
Messages asking me to come back to BT?   Emails work fine. ANYTHING involving speech including queries, a nightmare.

Hi Oliver1000,
Thanks for posting. I can look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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(102232)

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Greetings,
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