TS1277 Devices show 'Cannot connect to Itunes Store' when try to purchase via device, however able to purchase via computer, this has only happened today on both devices iphone and ipad. Purchased a film via ipad yesterday no pronlem. I have tried turning

Devices show 'Cannot connect to itunes store' when try to purchase via device. However able to purchase via computer therefore password is correct. I purchased a rental film yesterday via ipad so this has just occured today. I've tried rebooting both devices and re sincing with itunes, but the problem remains. I back up via computer not icloud if this makes a difference, which it shouldn't. Any ideas??

I had this exact issue.  However, I was not even able to "see" the pending downloads when I tried fixing them using the solution above.
In another thread, I saw that someone mentioned an issue with the use of the "&" (ampersand) symbol in your appleID information.  I had recently changed my name and it did include the & symbol in my name (not the appleID itself).  I replaced the ampersand with the word "and" and saved.  I then went to the iTunes store and logged into my account there and made the same change on my billing name.
Voila!  I could now access the 7 pending downloads on my desktop Mac and download them, and all iPhone/iPad/Ipods were again able to download from the app store.
incidentally, I had several support tickets open on this issue and never once did the Apple person even suggest that this might be the issue. 

Similar Messages

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    Try rebooting your router first. Unplug it for 30 seconds and then plug it in again. Reboot your iPad as well.
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  • I sign in my Apple ID but it shows " cannot connect to itune store" why?

    I sign in my Apple ID but it shows " cannot connect to itune store" why?

    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight
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  • My ipod says "cannot connect to itunes store" when i go to update my apps using wifi

    i need help because my ipod says cannot connect to itunes store when i go to update my apps using wifi

    Can you access other webpages via Wi-Fi?
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    My iPad2 says "cannot connect to iTunes store" when updating apps.  Connects properly when buying apps or music - only problem is when updating.   I have tried all the suggestions that I have found:  soft reset, ensuring that restrictions, changing my apple account password, turning on automatic downloads.
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    Same here. I have an iPad2, IOS5 WiFi and the iPad can not connect to iTunes store from Videos and Itunes App.
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  • TS1368 Cannot connect to iTunes store when trying to update  or download an app, I tried changing the time and updates nothing iseems to be working

    Cannot connect to iTunes store when trying to update or download apps, I have tried updates and adjusting the date

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
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     Cheers, Tom

  • TS1424 Cannot connect to iTunes store when trying to make in-app purchases .

    I cannot make additional in-app purchases. Message always says cannot connect to iTunes store. I cn purchase apps with no problems but if I want to purchase additional packs for a game, I cannot. Anyone else have this issue?

    I had this issue just yesterday. There was a message that said: Cannot connect to itunes store when i bought new challenges for a game. Later, when I checked my account, it still charged me money on my itunes card

  • HT1491 Why do i keep getting the message 'Cannot connect to iTunes Store' when I have done every connection I can find? What does the error message (-1202) mean when I am on the iTunes site on my computer?

    Why do i keep getting the message 'Cannot connect to iTunes Store' when I have done every connection I can find? What does the error message (-1202) mean when I am on the iTunes site on my computer?

    Hi Velvalee,
    While there may not be specific information about that error, here is an article of steps for troubleshooting connectivity issues with the iTunes store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    If that article does not help, there is a link near the bottom for an additional article of advanced troubleshooting.
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  • Whenever i open itunes on my iphone it shows "Cannot connect to iTunes" even when my internet connection is fine.

    Whenever i open itunes on my iphone it shows "Cannot connect to iTunes" even when my internet connection is fine.

    Try restarting the iPhone.
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  • HT4623 My iphone 5 gives me message "Cannot Connect to iTunes Store" when I try connecting to iTunes. Anyone who's had a similar problem? How did you resolve?

    My iphone 5 gives me message "Cannot Connect to iTunes Store" when I try connecting to iTunes. Anyone who's had a similar problem? How did you resolve?
    I am seeking help urgently.
    Paul, Mombasa, KENYA.

    You need to have a data connection. Tap Settings App > General > Reset > Reset Network Settings. Then in Settings App make sure Data is ON, or if you want make sure WiFi is ON.

  • After iOS6 update, It says cannot connect to iTunes Store when I try to go to the app store.

    After iOS6 update, It says cannot connect to iTunes Store when I try to go to the app store.
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    Same phone and ios, same problem. Worked just fine for me Sunday, but nothing today, all day. As a workaround I found I can still connect using iTunes on my Macbook Pro, the I synch my iPhone. There are way too many people with the same problem for it to be anything but Apples problem. Hope this helps.

  • My IPad says "cannot connect to iTunes store" when I try to update

    My IPad says "cannot connect to iTunes store" when I try to update apps.  How can I resolve this?

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  • It says cannot connect to iTunes store when I click purchase history even though I'm connected to iTunes store

    It says cannot connect to iTunes store when I click purchase history even though I'm already connected to the iTunes store?

    Same phone and ios, same problem. Worked just fine for me Sunday, but nothing today, all day. As a workaround I found I can still connect using iTunes on my Macbook Pro, the I synch my iPhone. There are way too many people with the same problem for it to be anything but Apples problem. Hope this helps.

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