TS1277 I bought a new computer and itunes request me to authorize the new computer. Howerver it is using an email address I have not had for over 4 years and will not accept my current authorization information. How do I get it to accept my new computer
After purchasing a new computer I downloaded itunes and signed in to my account. Everything was fine including my current email address. When I connected my iPod and it started to cink, I go a message that the computer had to be authorized our my music would be removed. When I clicked on the authorize button I got a sign in that had an email address I have not had in almost 3 years. When I put my current logon and password in itunes would not accept it. When I clicked help it offered to send help to my old email address which I have not way of accessing. How do I get my computer to accept my iPod if I cannot enter the current logon and password information?
We are having this same issue. We have over 200 songs that are now missing and only our most recent ones show up in our ITunes library. Fortunately we have one phone that still has all of our music still in tact. This phone is no longer one I will be using as I upgraded to the Iphone 6, and only the most recent purchased songs remain. The rest are no where to be found and the iTunes store shows that I would need to re-purchase. Not sure what to do as when I tried to sync my last phone, all the songs were gone.
Similar Messages
-
Can't reset up an email account which I've had for many years and usually works
I have deleted my email account on my desktop because it wasn't working and tried to add a new account with the same details. I can't do this because it says it failed to connect with the server. I can access this account ok on my iphone though.
Which email client are you using?
-
I downloaded 12 songs and am now "waiting" for them. How long does it take. I have been waiting for over 15min. and only got 2songs.
It should be almost immediate.
Is iTunes currently running on both computers? -
I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of July 2013, which I did not. She said that in the system my husband took an upgrade July 29th 2013. He didn't even have a Verizon phone, he had a work phone with T-mobile. I have asked what device he supposedly upgraded to since no phones have been activated and we all still have our same phones and numbers. Remember at the time, said husband had a work phone with T-mobile. I still have the very same phone as do all of the rest of my family members. No one has upgraded. I spoke with "customer service" for more than a half an hour today, Char promised me that her supervisor (Emily) would call me back by 7:30 tonight to clear up this problem. Well guess what? No call back so where should I go from here? Any advice or help would be greatly appreciated. Thank you for your help.
someone swapped upgrades. Phone could have been sold For quick cash.
-
Hi everyone. I am trying to download ML on my iMac and when I click the download button, I am asked for my PW which I provide and then the ML icon launches in launchpad but nothing takes place. Have been trying for 2 days and this is driving me nuts. Help
Yes it does and there is an indication that the software is downloading but after a few hours, it just stops without any error message. Everything simply disappears and I need to start over again. I have a superfast connection so it should no be this slow. Everything worked fine on my MBP and I am in the same place. Any ideas
-
forgot security questions and if i try to send the reset instructions, it sends it to an email address I'm not even aware of. i cannot download anything until i change the security questions
this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.
-
details are listed in the question; i login using one email address to this site but not my second, which i have always been able to do
The error message is:
Login failed because your username or password was entered incorrectly.
However, all my login information is correct.try the hints found at
http://support.apple.com/kb/TS1417 -
I downloaded the ibooks application on my ipad 2. It showed books in the library. It downloaded and charged me for 4 books I didn't order. How do I get a refund? Is there a phone number to call? And why did this happen?
Contact iTunes Store Customer Service.
tt2 -
Help please do I need to go see a store or just call in?
Let's see if we can get you enjoying that new tablet fast, Mandilynna8008. What happens when you insert the SIM and try to activate the device? Have you tried connecting it to a computer with iTunes to initiate the cellular activation? If you already have a number for the tablet, try visiting www.vzw.com/activatenow to complete the acivation process too.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport -
I purchased on monday 50GB for $100.00 but unable to figure out how to get it too load so I can update my phone.
Purchasing more storage in iCloud does not give you more space on your phone. You need to free up space on your phone in order to update by deleting or syncing data off your phone. (You can check the available space on your phone by going to Setting>General>Usage). You could, for example, delete all your music, then update your phone and sync your music back using iTunes.
If you purchased the additional iCloud storage in the last 15 days by mistaking thinking it would give you more space on your phone, you can request a refund by contacting the Apple online store (1-800-MY-APPLE in the U.S. and Canada). -
Please tell me what to do about a magazine that will not download. But yet I'm charged for this
http://www.apple.com/support/itunes/contact/
-
I had to factory reset my iPhone 4 because of memory constraints.
I wasn't "unlocking" my phone, I went into the settings and clicked the option to reset the iPhone to the way it was when it left the factory.
-
I've had my Mac for over a year with no problems. In the last week I have started dropping my internet connection. I've try all the fixes in the Apple Support website with no luck.
The waranty should cover it.
-
HT5622 How do i make a account for my daughters ipod touch using my email address?
Tried to make account for daughters ipod touch using my email and it want let me because my account uses it. So how do i set her's up?
One one account per email address
I recommend that you
Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure you specify a birthdate that results in an age of at least 13 years
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Use the new ID on her iPod but only for:
Settings>Messages>Send and Receive
Settings>FaceTime
Settings>GameCenter
and Settings>iCloud if you want her to have separate Contacts Calendar and some other things.
Continue to use the same/common Apple ID for Settings>iTunes and App stores so you can share purchases. -
Been complaining about lag on xbox live for a year and Verizon is now ignoring me.
For the past year and a half I have been complaining to verizon about the horrible xbox live service I am getting. They keep telling me there is nothing wrong. I have tried four different routers(verizon and non-verizon with updated firmwares), tried both coax and ethernet, switched every ethernet line twice, played on a 5 foot cable in my garage, had my ont switched, and my fiber re-spliced. Verizon claims nothing is wrong and have tried to get me to stop complaining by telling me "fios is too fast for xbox because games are designed for high latency connections and because fios has no latency slower connections can't keep up so it feels laggy." I posted that response on a xbox gaming forum and promptly had 10 people tell me FIOS runs great on their xbox.
So obviously the problem lies beyond my network and verizon is doing nothing to fix it. I have had a technician come out at least six times and all they run is a speed test. I am getting the speed I am provisioned at but ALL my xbox live games are unplayable online. I believe the problem lies in the first public hop outside because when I run a line quality test,(https://secure.dslreports.com/pingtest) I get an error that says "50ms or more latency between your ip address and your first public internet hop could certainly be bettered with a quality connection"
Just to be sure it wasn't unique my house I walked around my neighborhood and found 2 open wifi networks that were on FIOS and ran the same test. Both of them came back with the same error as me and both had the same first hop as me. To make sure that error wasn't normal for FIOS users I asked those poeple on the xbox live forum to run the test and tell me the results. Every single one of them passed the first hop test and had nearly half the latency, (Here are a few of them) I supplied this information and now they are ignoring me.
Is there any mod or technician here that can provide me with contact information for someone who will look into and fix this problem for me? I believe I have provided significant proof that this problem is not in my network and calling an 800 number and opening a ticket does not help. I have been complaining for a year and a half and nothing has been done. I have lost practically all my xbox live friends because of this and would like to be able to play now that I have more free time. A phone number or email would be great. BTW I am in orange county, CA if that helps.
Thx
dlrober4Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.
Maybe you are looking for
-
HP Laserjet Pro 200 ColorMFP m276nw stopped printing
I installed my HP Laserjet Pro 200 Color MFP m276nw printer a couple of months ago and set it up for network printing. It has been working perfectly for everyone in my house until now. Everytime I try to print, nothing happens. Others in my household
-
Problem with starting Photoshop CS6 in Windows 8.1 after PC weak up from sleep
Hello, I have continuously problems with Photoshop CS6. After weak up my PC from sleep mode Photoshop take ages to start. It take about 15 minutes than it starts. After restart it's just fine and Photoshop start up in few seconds. Before with Windows
-
Cannot place a two-channel spot color image in ID CS2
I have a psd file that consists of two pantone spot channels. When I try to place it in indesign, it says "Cannot place this file. No filter found for requested operation." Why is this, is there any help? I have to find a way around it, I need to mak
-
I have developed a system and it had been used for 6 month already, it started had problem last week, user can log in system , but after they click the each menu tab, the system give message "please login system" because the session variable is lost.
-
Exchange rate differences for GL Account Bank clearing
Dear Experts when I run revaluation with exchange rate differences for Gl account bank clearing, why incoming payment transaction do not include in the calculation ? because of this, the balance have the wrong value really appreciate your help Best