TS1277 sony laptop - downloaded iTunes but cannot get laptop authorised to play content

Hi, just downloaded iTunes to new Sony Vaio laptop and although all iTunes content appears as on old Sony laptop I cannot play it! A message appears saying computer is not authorised. I have tried to authorise it through iTunes Store as per support instructions but no box appears saying click here to authorise this computer (or similar message). Any ideas? Keep it simple please I'm not not a Geek! Thanks.

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

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