TS1277 why do i have to go to customer support when I want to change my account information

Why I am I directed to go to apple support if I try to change my billing info?

No clue... why not ask iTunes support why their system is requiring you to contact them to change information?

Similar Messages

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    Ok, so I have had many problems using iTunes since I started using iMatch, and it is getting on my nerves. All I want to do is ask if there is a way to fix my problem with some of my songs or not. I do not want  to talk about any of my apple devices. Just iTunes itself. That being said. How do I email iTunes support for iTunes alone, not the store. I can't find the email anywhere. I'm getting fed up, and tired of going in circles.

    call back and give the case #
    in my experience, the first person you talk with will be able to pull up the case history very quickly
    CCC

  • Why do I have to quit itunes and restart when I want to watch movies on my Apple TV?

    Every day I come home and put on a movie or TV show from my iTunes library but every day when I go into the Apple TV to the computers,  it says "loading Mac" but times out and goes back to themain screen.  Only after I quit itunes on my computer and restart it will it find the itunes and show the contents of my itunes library.
    It is getting frustrating.  This began about 2 software updates ago.  I even bought the new Apple TV

    Lion may have replaced files that partially made up your printer drivers. Either way, HP saw fit to make a new set of drivers specifically for 10.7 so you may want to use it simply to avoid any bugs tehy found.
    Get it here:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-98095-2 &cc=us&dlc=en&lc=en&os=219&product=4083652&sw_lang=
    Hope I helped

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    Agreed! I was trying to find out how to reclaim my old name since I use it for all sites. I can't seem to find the answer so I made a new one to ask questions before giving up on it.

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    why do I have to keep restarting my MacBook when I'm switching between searches?

    Sorry bear with me it's my first time using or posting to the community. I need to know if you are able to forward call to another iphone and use your Apple ID for facetime on a different phone. is this the reason for it being logged in call list as, " call answered by another device."

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    Why do i have do re render a clip when ever i move it
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    http://discussions.apple.com/thread.jspa?messageID=13153996&#13153996
    Quote: "by MartinR"
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    Quote Ends:

  • Why do I have saved podcasts on my iphone when I haven't saved any podcasts?

    A fairly basic question - Why do I have saved podcasts on my iphone when I haven't saved any podcasts?
    And a possibly related question "Why do podcasts I have deleted from my phone often reappear, but in the cloud?".
    And finally "How is the podcast app supposed to work?" and "Why doesn't apple even try to explain aspects of the app (i.e what "My Episodes", "Feed" and "Saved" is meant to mean). 

    Good morning mickp99,
    I'm going to start with your third question first ... there are two main ways to learn about our apps.    The first is the main product support page for the app online.  The second is the user manual for the device (your iPhone). Here are the resources for the Podcasts app.  The answers to questions one and two above may lie in the settings you have for downloading and syncing the podcasts you are seeing.  I've highlighted some key information for you below.  Click on the links for complete information.
    iOS Apps - Podcasts - Apple Support
    https://www.apple.com/support/ios/podcasts/
    Podcasts app for iOS: Browsing and searching - Apple Support
    Podcasts app for iOS: Stream, download, and subscribe to podcasts - Apple Support
    Downloading
    If you download a podcast episode, a copy of the episode is stored on your iOS device so you can play it anytime you like even if there's no Internet connection.
    Browse or Search for a podcast.
    Tap a podcast to view details.
    Tap the download icon next to an episode.
    The podcast will start to download and will appear in My Podcasts. When you use a cellular data connection, the maximum download size is 100 MB per episode.
    Subscribing
    You can subscribe to your favorite podcasts.  Whenever a new episode is available your iOS devices will get them automatically.
    Browse or Search for a podcast.
    Tap a podcast to view details.
    Tap Subscribe.
    Once you subscribe to a podcast it will appear in My Podcasts. The latest episode of the podcast will also begin to download.
    Podcasts app for iOS: Managing subscriptions - Apple Support
    My Podcasts
    Once you subscribe to a podcast, it'll appear in My Podcasts in the Podcasts app. Different parts and features of My Podcasts are described below.
    View: Swipe down with one finger to switch between tile or list view.
    Edit: Tap Edit to delete any podcast you're subscribed to or rearrange the order that your podcasts appear.
    Subscription Details: When you tap a podcast that you're subscribed to, you can view the latest unplayed episodes under the Unplayed tab. If you tap Feed, you'll see all available episodes. If you've saved any episodes of podcasts you'll be able to view those under the Saved tab.
    Notification badges: Once you've subscribed to a podcast, you may notice a badge on the Podcasts app. This shows the number of podcast episodes newly available since you last opened the app. Once you open the app, the badge will disappear until new podcast episodes are available.
    If you're browsing your subscriptions in My Podcasts, you'll see red badges next to your podcasts if you're in tile view or just a number next to each podcast in list view. These badges show you the number of episodes of each podcast that are unplayed.
    Settings
    There are two places you can change subscription settings for your podcasts.
    Default settings: From your Home screen, tap Settings and then Podcasts. These settings are shared by all of your podcast subscriptions. These are known as default podcast settings.
    Refresh Every: You can choose how often your iOS device checks for new episodes to your subscriptions. It's set to check every six hours by default.
    Limit Episodes: You can pick how many episodes you see for subscriptions.
    Download Episodes: The latest episodes of your podcasts will download automatically if your iOS device is connected to Wi-Fi.
    Delete Played Episodes: If this is turned on, episodes will delete 24 hours after you finish playing them.
    Use Cellular Data: If your iOS device has a cellular connection, you can allow downloads to use cellular data when Wi-Fi isn't available. This is off by default. Downloads using cellular data are limited to 100MB per episode. If an episode is larger than that, it won't start downloading until you're connected to Wi-Fi.
    Podcast-specific settings: The second place you'll find subscription settings is within the Podcasts app. Tap a podcast subscription under My Podcasts and pull down with one finger to reveal the settings buttons. These settings are unique to each subscription. If you don't change anything here, the podcast subscription will just use the default settings. If you do make changes to a specific subscription’s settings, they'll only apply to that podcast.
    Play: This setting lets you change the order in which a subscription plays. If you're listening to a news style podcast, you may want to set this to play the new episodes first. If the series is more episodic, you may prefer to play oldest to newest.
    Sort Order: This changes the sort order of episodes that appear for a podcast (not its playback order).
    Subscribed: When this is on, new episodes of this podcast will be marked as unplayed as they become available.
    Refresh Every: You can choose how often your iOS device checks for new episodes to your subscriptions. It's set to check every six hours by default.
    Limit Episodes: You can pick how many episodes you see for subscriptions.
    Download Episodes: The latest episodes of your podcasts will download automatically.
    Delete Played Episodes: If this is on, episodes will be deleted 24 hours after you finish playing them unless you've marked them as Saved.
    Inactive subscriptions
    If you do not play or access a subscription within 15 days, your subscription to that podcast will go inactive and you will no longer receive updates to it. As soon as you access the subscription again it will refresh.
    Podcasts app for iOS: Organizing your podcasts with stations - Apple Support
    Play iTunes Playlists
    If you sync your iTunes Playlists from iTunes on your Mac or PC, any playlist containing podcasts will appear in My Stations in the Podcasts app for iOS. If you have a playlist that is a mix of music and podcasts, only the podcasts will show in that playlist in the Podcasts app for iOS.
    Podcasts app for iOS: Playback controls - Apple Support
    Podcasts for iOS: Sync podcasts - Apple Support
    You can sync your podcast subscriptions, stations, and playback position between your iOS devices, computers with iTunes, and Apple TV.
    Here's what you'll need:
    An Apple ID. Sign in to the iTunes Store with the same Apple ID on all your devices.
    iPhone, iPad, or iPod touch with iOS 7 or later.
    Mac or PC with iTunes 11.2 or later.
    Apple TV with Apple TV software version 6.0 or later.
    Turn on syncing
    Sign in with the same Apple ID on any computer or iOS device that you want to sync podcasts.
    iPhone, iPad, or iPod touch
    Tap Settings > Podcasts.
    Turn Sync Podcasts on or off.
    Mac or PC
    Open iTunes.
    Choose iTunes > Preferences, then click the Store tab.
    Select "Sync podcast subscriptions and settings."
    Learn what syncs
    When you sync podcasts, you also sync subscriptions, stations, and play position. Here's everything that syncs.
    Subscriptions
    Subscribing. Syncing podcast subscriptions will download the newest episode for each podcast that you're subscribed to (but not previous episodes for that podcast). If you download other episodes for a subscription on a device, they won't automatically download to your other devices. See how to transfer episodes and playlists.
    Unsubscribing. If you unsubscribe from a podcast on a device, all of your other devices will unsubscribe to that podcast. If you subscribe to that podcast again, all of your other devices will also subscribe again.
    Deleting. If you delete a subscription on a device, all of your devices will automatically unsubscribe to that podcast. If you delete a podcast on your iOS device, iTunes on your computer will show the message "This podcast has been deleted from another device, but has saved episodes."
    If you click Resolve, you'll see the message "Do you want to delete or restore syncing of the podcast?"
    If you want to keep any episodes that you saved on your computer, click Restore Sync on the message. The subscription will sync back to your other devices.
    If you want to delete the podcast and all its episodes, click Delete. If you delete a podcast subscription on your computer, it will delete the subscription on your iOS devices, including downloaded episodes (unless they're marked as Saved).
    Stations
    When you create a station in iTunes on your computer or in the Podcasts app for iOS, it will appear on your other devices. Any station settings you change will also sync to your devices. If you delete a station on one of your devices, it’ll delete on every other device too.
    Playback position
    Podcasts can remember your playback position between devices and computers, so you can always start where you left off. If Sync Podcasts is on for your iOS device, playback position will sync. However, you might need to turn on this setting in iTunes on your Mac or PC.
    Select iTunes > Preferences.
    Click the Store tab.
    Select "Sync playback information across devices." It may take a few minutes to sync.   
    Transfer episodes and playlists
    Podcast episodes on one device don't automatically download to your other devices. If you want all your downloaded episodes to appear on your other devices, you'll need to sync your iOS devices to your computer over Wi-Fi or with a USB cable.
    Connect your iOS device to your Mac or PC with iTunes.
    Click the Podcasts tab.
    Choose which downloaded podcasts should appear on your iOS devices.
    To sync a playlist of podcasts to your iOS devices, select it under "Include Episodes from Playlists." The playlist will appear in My Stations in the Podcasts app for iOS.
    Click Sync.
    iPhone User Guide for iOS 8
    http://help.apple.com/iphone/8/
    mickp99, if this general information doesn't answer your questions, please reply back with the specific podcast(s) that you are having an issue with.
    Have a great day!
    - Judy

  • Why do I have to constantly relog my password when using this site?

    Why do I have to constantly relog my password when using this site?

    That's correct, regardless of browser used I could close my browser and not have to log in, but typically that only lasted for a few hours.  Something in the re-design seems to have made it such that you have to sign in each and every time to re-open your browser and come here.

  • I have a new Linksys router.  When I load the accompanying CD it informs me that it supports OS 10.5.8 or later, OS 10.6.1 or later, and OS 10.7 or later.  I am running 10.9.2, which apparently isn't supported by this Router.  Any suggestions?

    I have a new Linksys router.  When I load the accompanying CD it informs me that it supports OS 10.5.8 or later, OS 10.6.1 or later, and OS 10.7 or later.  I am running 10.9.2, which apparently isn't supported by this Router.  Any suggestions?

    No they should be agnostic about what is behind them, but as to support for IP6, or whether any computers or tablets can use AC... and hasn't Apple's own units sometimes stop being supported with new Mac and new versions of OS X? seems so.
    I said above, why would anyone install any kind of software to use a router? although Netgear's GEnie is or was installed on my systems that adds a nice way to log in and manage the router, so I have to take that back a notch.
    Support for modems and ISPs is a concern, my modem is not certified fully with DOCSIS 3.0 or  FIOS.
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    However, ethernet chips, and the driver, can be a factor. Problems with Intel networking chip and high bandwidth streaming and not being able to handle the load when used by wifi euipment like notebooks and other devices.
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    MacBook Pro constantly losing wireless connectivity
    I use Windows 8.1 primarily. I also don't know enough or as much to know "Why is the sky blue" either.
    Just pass along this example:
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  • HT201209 Hi, I have a prepaid visa card but when I want to purchase a product, I face" please connect to Itunes support to complete this transaction". what should I do and how can I connect with Itunes support?

    Hi, I have a prepaid visa card but when I want to purchase a product, I face" please contact to Itunes support to complete this transaction". what should I do and how can I contact with Itunes support?

    These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums (I've asked the hosts to remove your email address from your post).
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  • I have version 3.6.16 and when I login to my hotmail account, and type the first letter of the email address, a drop down box appears with my hotmail address and I can choose it from that box with a click. How do I get version 4 to do this? Thanks.

    I have version 3.6.16 and when I login to my hotmail account, and type the first letter of the email address, a drop down box appears with my hotmail address and I can choose it from that box with a click.
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    The new but not-ready-for-prime-time autocomplete method searches for matches that contain the entered text, not just ones that begin with the string. Your options are:
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  • I created an new apple id and want to change my billing information from the old id to the new id. How do i do that, as i have been trying it like always and it keeps saying that i have to contact apple support? I have an iphone 5S.

    I created an new apple id and want to change my billing information from the old id to the new id. How do i do that, as i have been trying it like always and it keeps saying that i have to contact apple support? I have an iphone 5S.

    Good day BenithaK,
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    To change your iTunes billing information for either Apple ID account, follow the directions in this article -
    iTunes 12 for Mac: Manage your iTunes Store account
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    Safe computing,
    Brett L 

  • I have moved from the US to Norway, and want to change my apple ID to the Norwegian appstore. However, I am not allowed ot change from the US store before I use up my balance, which is 0.17 dollar. The problem is that nothing costs 0.17 dollar.Please help

    I have moved from the US to Norway, and want to change my apple ID to the Norwegian appstore. However, I am not allowed ot change from the US store before I use up my balance, which is 0.17 dollar. The problem is that nothing costs 0.17 dollar and I do no longer have an american visa card, only Norwegian. Is there any way I can erase the credit on my account so I can change the appstore country? Or osmething I can use this credit on? Thank you very much

    Try contacting the store support staff at: http://www.apple.com/emea/support/itunes/contact.html they are usually pretty good at sorting out these issues.

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