TS1286 Hi; I am using windows 7, and have an ipod touch 4g. Itunes has stopped seeing it.

when I go to restore the ipod, it gives me an error 1604. I have restarted my computer, switched usb ports, verified usb 2.0, updated itunes, and switched cables, but still get the error. Now the ipod will only power up to the 'connect to itunes' screen unless I put it in the mode it needs to be in to be restored. What next?

If you have not taken the iPod apart, Apple will exchange it for a refurbished one for $99. You can do it an an Apple store
- Make an appointment at the Genius Bar of an Apple store.
  Apple Retail Store - Genius Bar
Or sent it to Apple

Similar Messages

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    Try this, it worked for me when nothing else did:
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    Reconnect the device, if necessary.

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    Try:                           
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • Using Windows, can you have an ipod touch and an ipad on the same itunes account with the same apple ID?

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  • HT1199 Hai, i tried to open itunes on my windows 8 laptop but it comes out with 'iTunes has stop working' notification and need to close the program everytime i try to load it. Please help! thanks.

    Hai, i tried to open itunes on my windows 8 laptop but it comes out with 'iTunes has stop working' notification and need to close the program everytime i try to load it. Please help! thanks.

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    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Cheers,
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  • I have windows 8 and I got this error "Adobe Photoshop has stopped working" whenever I start a program. please help. how can I fix this problem? many thanks

    i have windows 8 and I got this error "Adobe Photoshop has stopped working" whenever I start a program. please help. how can I fix this problem? many thanks

    Please read these and proceed accordingly:
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    http://forums.adobe.com/docs/DOC-2325

  • All of my apps are in iTunes AND on my iPod Touch. in iTunes it the checkbox next to sync apps is UNchecked. should i check the box and have to reorganize all my apps or leave it "un-synced"?

    all of my apps are in iTunes AND on my iPod Touch. in iTunes, under my iPod, the checkbox next to 'sync apps' (in the Apps page under my iPod) is Unchecked. if I check it, all my apps will be all over the place and I will waste hours trying to get it back to the way it was. I don't really have a reason to check the box but I don't know. should I check the box and have to reorganize all my apps or leave it "un-synced"?
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     How to troubleshoot iTunes Match - Apple Support
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  • I am trying to snyc my ipod and I keep getting an error: iTunes has stopped working.

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      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
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  • Hi my iPod touch gen 4 has stopped working properly and App Store will not load but Internet will, also you tube also won't load. Any ideas?

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  • Itunes wont open and gives me a message saying "Itunes has stopped working".  What can I do to fix this?

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