TS1292 hi. i am just getting this computer back after two years. I have over $90.00 in itunes credit but no longer have the gift card. I paid the $ so can you pls make it so i can download songs? simply re open my account since I have a balance pls?

Question

hi i havent had this computer in almost 2 years. it is the one that had ny itunes info ect. i am ready to download music and my account shows 93.465 in credit for purchases, but it is telling me my itunes gift card is expired.  i get that but how do i go about getting my credit or at least credits for purchases?

Answer 1

The problem is twenty three people leaving or twenty three thousand leaving has zero impact on a carrier with over 100 million customers. And they have the lowest churn rate. So if 10,000 or 20,000 or more churn out it means little to the carrier.
If you have a real lawyer he/she will advise you that you have no case. The device was not lost or stolen by the carrier, you were not eligible for a new device, and like any business who employs large numbers of poorly trained personnel who make low wages what was told to you is not in writing. So a verbal exchange does not hold up.
In fact in Verizon's customer agreement it has such a disclaimer against any verbal exchanges so if you have that agreement in writing, go get them.
The posting on public forums and places like Face Book, Linkin, Google+ or a personal web site can open you up to a lawsuit for Dilution of Trade Name, and other offences. However if you have proof then go for it.
Unfortunately that is how big business works today. A pity