TS1292 how do i make the card number ACTIVATE?????

i keep trying to put the code in the redeem and it says not activated properly and i keep trying and it sends me in circles to this website and this website does not help me to understand HOW TO MAKE IT ACTIVATE AND WORK? someone please help me, would be greatly appreciated

The retailer has to activate the card when they sell it. If you're getting a message that the card has not been activated, you'll probably need to go back to the retailer from whom you purchased the card and get them to correct the problem.
Regards.

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