TS1292 I was trying to put in my redeem code off the back of my $25 dollar iTunes card and it say has not been activated.

I was trying to put in my redeem code off the back of my $25 dollar iTunes and it said card not activated.

What you normally should do is go back the retailer from whom you purchased the card and discuss the problem with them. They should either correctly activate the card or give you a new one. If they refuse to help, as some retailers do, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store. They will ask for a scan of the front and back sides of the card as well as a copy of the receipt
Regards.

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On my iphone 4 i tried to enter my $25 itunes card and it says its not valid when i bought it yesterday... whats the problem?

On my iphone 4 i tried to enter my $25 itunes card and it says its not valid when i bought it yesterday... whats the problem?

http://support.apple.com/kb/ts1292Try this link...
Message was edited by: all the answers

I tried redeeming my itunes gift card and it says it hasnt been activated properly??

Hi
Please help me find a way of doing this.

If this does not help
iTunes Store: Invalid, inactive, or illegible codes
Then contact iTunes by:
Contact iTunes

TS1292 Good morning I received a 25$ itunes card as a gift yesterday, I know it was bought in the target located in 10880 Olson Dr on friday November 30th, but it says that the card has not been activated, currently I dont have the receipt can you please

Good morning I received a 25$ itunes card as a gift yesterday, I know it was bought in the target located in 10880 Olson Dr on friday November 30th, but it says that the card has not been activated, currently I dont have the receipt can you please help me

Normally what you should do is go back the retailer from whom you purchased the card and discuss the problem with them. They should either correctly activate the card or give you a new one. Since you have no receipt, though, it's unlikely that Target will help you, so go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Please note that everyone here is just a felllow user, so you should post no personal information as it will quickly become public.
Regards.

HT1918 Hello. i'm trying to Redeem my account with a 25GBP ITunes card and it says it must be used on a UK Store Front. Can someone help as my account is billed in USDollars

Hello. i'm trying to Redeem my account with a 25GBP ITunes card and it says it must be used on a UK Store Front. Can someone help as my account is billed in USDollars

What it's telling you is correct. Gift cards are valid only in the country in which the card was issued. You cannot use an iTunes card issued in the UK in a US iTunes Store account. Give or sell the card to someone who can use it in the UK.
Regards.

I bought a $50.00 dollar Itune card and redeemed my card on Itunes and I went to the apple store to get some music and I was asked for my credit card info and was charged not only on my credit card but on the itunes card as well $ 8.65

can anyone please tell me how the **** am I suppose to take care an issue on line or my cell phone if no one at the apple store or what ever if all u do is keep getting a machine, my issue is that i bought $50.00 dollar itunes card and then i went to the apple store to redeem my card at witch time i had $50.00 on my account. so i go to itunes to download some music on itunes so i buy the album Blackstreet/ another level For $ 8.65 and was asked for my credit card infor and was charged the same amount of $ 8.65 toi my card.how can I go about getting that money back on my card?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT4367 I turned off the power to my apple tv whilst updating and now it will not work, i have tried to restore using usb but it says unable to find. any help please?

I turned off the power to my apple tv whilst updating and now it will not work, i have tried to restore using usb but it says unable to find. any help please?

Welcome to the Apple Community.
Are you following these instructions.
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.

HT5035 I BOUGHT ITUNES CARD AND IT SAYS THE CODE WAS REDEEMED BEFORE... PLEASE HELP

i bought itunes card and i redeemed it but i got massage that this code was redeemed before

Who did you buy the card from, and was the scratchoff coating on the back of the card intact when you bought the card?

I was trying to sign into apple with my existing user name (just downloaded 07 on my phone)and it says that my email is already being used, don't know what to do?

I have an apple id that doesn't include my email, when trying to download on my phone (new system 07) it wants user name to include email address, i typed that in and it says it is already being used, not sure what to do?

Is there a "I forgot my password" option anywhere? If so, I would enter your email address and then click that option. That way, they'll email you your password and you can use that to access the account and see what's going on.

Trying to install acrobat. Entered in the Redemption Code and it says the purchase has not been activated. Best buy says it has and even included serial number on the receipt to use for activation. Still doesnt work

trying to install acrobat. I purchased this at Best Buy. The receipt contains an activated serial number to use when setting up the software. I entered this and it said invalid Serial. Because Adobe also gives me a redemption code inside the package to receive a serial online I tried this and it also says inactive redemption code. I called Best Buy and they say it has been activated on their end and the issue must be taken up with ADOBE.

Hi harmansmt,
Please check the KB: http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
In case of issues you can contact out chat support at: Get help with orders, refunds, and exchanges
Regards,
Rave

HT201209 Entered iTunes card and it says card was already redeemed

Entered iTunes code and it says card was already redeemed

Same problem discussed here (as well as a link to a video of the problem happening). https://discussions.apple.com/thread/3783681?start=0&tstart=0
It is a valid and important problem but it would seem Apple are deciding to ignore it. I can understand them asking to see a receipt but as you have said, when buying them as gifts for people it is highly unlikely that you will keep said receipt. You automatically expect the card to work!!
Kick up a fuss with your local Consumer Protection organisation. Get in touch with your local press and explain the problem to them.

I am trying to download i tunes to my lap top which is running windows 8. However it keeos showing me there is errors and i tunes has not been configured. can anyone help

i am trying to download i tunes to my laptop which is running on windows 8. However everytime i try to instal it, i get a message saying there were errors and i tunes is not configured. my system is not modified, can anyone help.

Hi sarah0407,
Welcome to the Support Communities!
The article below may be able to help you with this issue. You may need to remove more than just the iTunes software. Click on the link to see more details and screenshots.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923?viewlocale=en_US
Cheers,
- Judy

TS1292 I put a ten dollar iTunes card and I still don't have any money

I just want my ten dollars so can I get that now please

Have you tried signing out and signing back in? Also, try redeeming the card again to see if you succesfully redeemed it the first time.

TS1292 Hi. The message we are getting is that our card has not been activated correctly. What do we do?

Hi. The message that we are getting is that our ITunes card has not been activated correctly. ITunes support is asking for a copy of the receipt, which i have long thrown away. What do we do?

Hi Scott,
Use ProcessMonitor from Microsoft and look in the logs to see if there are any Access Denied errors. Also look in the IIS logs and Event viewer to see if anything there is being logged.
Anti-virus software logs is another place to look....
Pop up blocker in the Browser maybe or possibly adding the new server name to the trusted list.... Domain permissions possibly...
If you browse the App from the Server does that work?
Don

TS1292 i brought my daughter £15 iTunes card. the card has not been activated, I haven't got the reciept anymore. The (not an Apple Store) store i brought it will not activate it. what can i do? please help!

i brought my daughter £15 iTunes card. the card has not been activated, I haven't got the reciept anymore. The (not an Apple Store) store i brought it will not activate it. what can i do? please help!

Does the person who gave it to you still have the receipt ? You can try contacting iTunes Support and see what they say (you will probably need to give them images of the front and back of the card) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

TS1292 I was trying to put in my redeem code off the back of my $25 dollar iTunes card and it say has not been activated.

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