TS1292 itunes says my itunes card "has not been properly activated" when i enter the code.  this is not the "invalid" message related to entering the code improperly.

itunes says my itunes card "has not been properly activated" when i enter the code.  this is not the "invalid" message related to entering the code improperly.

Are you able to go back to the store that you bought it from and ask them to activate it properly ? If not then you will need to try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

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