TS1292 My Grandson is trying to redeem an Apple Store Gift Card, but their hard drive broke before it could be redeemed.  What needs to be done to redeem his gift card?

My Grandson is trying to redeem an Apple Store email Gift Card, but their hard drive broke before it could be redeemed.  The email sent by the Apple Store was lost when the hard drive failed.  What needs to be done to redeem his gift card?  Thank you.  Zack

If the Gift Card is not yet been redeemed, you can still redeem it using an iOS device or another computer. Just follow the instructions on this article:
How to Redeem a Code:
http://support.apple.com/kb/HT1574
Hope it helps!

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