TS1292 My itunes card has been activated but when entering the code it is telling me it is not active

My itunes card has been activated but when I enter the code it says it isn't activated???

Hi ExtremeGamer1112,
Welcome to the Support Communities!
You are referencing the correct article to address this issue:
iTunes Store: Invalid, inactive, or illegible codes
http://support.apple.com/kb/TS1292
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
Cheers,
Judy

Similar Messages

HT201303 I have been asked to update payment information, when that information was updated it says the card has been denied? i entered the information twice and it still says denied?

I have been asked to update my billing information on my account, when I update the account the info that comes back is that the card is denied? i have enterd it three times, and I know that the card is good and not expired. can anyone give me any advice?

How were you asked to update this information? Was it in an email? - if so you need to check whether it's genuine by looking at the sending address and the long header, and the URL of any link in it. If you are not absolutely sure it's from Apple you need to stop the card.
If you were actually on the iTunes Store having gone there directly then the request would be genuine, so no worries there, but you will need to contact Support. Go to https://getsupport.apple.com ; click 'See all products and services', then ' 'iTunes', and then 'iTunes Store', then 'Purchases, Billing & Redemption'.

I am trying to activate new itunes card. I am getting error message: The code you have entered has not been properly activated. Does this mean the store did something wrong or me?

I am trying to activate new itunes card. I am getting error message: The code you have entered has not been properly activated. Does this mean the store did something wrong or me?

Yes, the store didn't properly activate the card. If the store is nearly then you could try going back and asking them to do so, if it isn't (or if they can't/won't help) then try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

I tried to buy the WhatsApp app. The card has been charged. but the app wasnt downloaded.i need help Urgently.

I tried to buy the WhatsApp app. The card has been charged. but the app wasnt downloaded.i need help Urgently.

Downloading past purchases from the App Store, iBookstore, and iTunes Store
To see which iOS version is installed, tap Settings > General > About

I have just subscribed to Adobe Export and my debit card has been charged but I cannot convert a pdf into a word format on my mac. Does it take time to process? I have purchased the package about thirty minutes ago?

I have just subscribed to Adobe Export and my debit card has been charged but I cannot convert a pdf into a word format on my mac. Does it take time to process?

Hi nickel13,
What is the problem you are facing?
Is this happening with a single PDF file?
Regards,
Florence

I keep putting the code in for a i tunes card and it keeps telling me the card has been redeemed but i cant see any money on my account

i keep putting the code in for a i tunes card and it keeps telling me the card has been redeemed but i cant see any money on my account

The receipt usually takes more time to receive. I got my receipt from about 7:00pm yesterday at about 10:00pm today.

I want to use icloud but i have a lot of music on itunes that has been downloaded from elsewhere on the internet. Will i be able to access this on icloud if it has not be bought through itunes?

I want to use icloud but i have a lot of music on itunes that has been downloaded from elsewhere on the internet. Will i be able to access this on icloud if it has not be bought through itunes?

Not on iCloud itself - what you need is 'iTunes Match' which seeks to find versions in the Store of songs you already have, and failing that allows you to upload your own copies. This will cost you $24.99 per year; it does not count towards your 5GB free iCloud space. Limit 25,000 songs (purchased songs do not count towards this limit). You will need iTunes 10.5.1 or later on your Mac or PC and iOS 5.0.1 or later on your iPhone 3GS or later, iPod touch (3rd and 4th generation), or iPad.
Please see this page: http://www.apple.com/itunes/itunes-match/
Also note that some people have found that when using this facility with songs which contain strong language, iTunes Match is substituting a cleaned-up version.

When my I tunes Match has been downloaded but when i open I Tunes I do not see it in the left hand column. I have to go to I tunes store about and click on it.

When my I tunes Match has been downloaded but when i open I Tunes I do not see it in the left hand column. I have to go to I tunes store about and click on it.

When the match process is not running iTunes match will not be present in the side bar, this is normal behavior.
If you go to store in the iTunes menu bar you should see "Turn off iTunes match" and "update iTunes match".
When the match process runs, after you have restarted iTunes, or manually selected update iTunes match it will re-appear in your sidebar.

HT4098 my credit card has been charged several times for the same purchase

Hello,
Do you know how I can connect with I Tunes support, my credit card has been charged several times for the same purchase.

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

PR has been released, but i found the plant input is error.

PR has been released, but i found the plant input is error. i want to correct the plant, and i wish the release info is saved, i.e. the manager needn't release the pr again. is it posssible?

Hi,
You can modify the PR but will the changes trigger the Release strategy depends on the configuration which is done in your system.
If the Release Indicator is assigned for triggering the RS if there are any changes in PR the RS will get triggered and if it is not assigned it will not trigger.
Please check the Release indicator configuration on weather the Indcator are set for changes.
Thanks,
Vijay

TS1292 I lost itunes card is there a way to use the code on the receipt to redeem it?

Lost itunes card is there a way to use the code on the receipt to redeem it?

http://www.apple.com/feedback/iphone.html

I can not activate a ITune card. I went to Redeem, introduce the code and doesn´t work. I´m realy desappointed.

I can not activate a ITune card. I went to Redeem, introduce the code and doesn´t work. I´m realy desappointed.

Hey there EGARAY,
It sounds like you cannot redeem your gift code to your iTunes account. The following article may help you get that redeemed, or point you in the right direction if you are unable to:
If you can't redeem your iTunes Gift Card or code
http://support.apple.com/kb/HT6021?viewlocale=en_US
Thank you for using Apple Support Communities.
Cheers,
Sterling

Installed Snow Leopard OK, but when uploading the Mac os x Update Combined, it would not save. It said it could not connect to update server, but my internet connection is working?

Installed Snow Leopard OK, but when uploading the Mac OS X Update Combined, it would not save. It said it could not connect to update server, but my internet connection is working. Any suggestions on fixing?

Run software up date, write down the update name and version. Go to the Apple site and do a search for the updates one at a time and download them one at a time. Use an ethernet connection, sometimes software update "crushes large updates. I have experienced this before. Hope it helps. ATB

TS1424 I receive a prompt that my Itunes account has been disabled, but not for security reasons as suggested. Any ideas?

I keep receiving a prompt that my account has been disabled, but not for secruity reasons. I had problems almost half a year ago with unauthorized purchases. When I asked Apple about the purchases, instead of providing answers, they said they would disable the account. Not only is that awful customer service and not answering my question, it's a HUGE pain in the butt because I just want to download some music legally!!! Does anyone in Apple Universe have any suggestions before I rip the rest of my hair out?

Thanks, I have tried changing the password 3 times to no avail. I will contact itunes support
thanks again

I received an iTunes card for my birthday but when I tried to redeem, it wouldn't work

I received an iTunes card for my birthday but I wasn't able to redeem it

What did you try?
What happened?
Error mesage?
What did it say?
Any info about your issue?

TS1292 My itunes card has been activated but when entering the code it is telling me it is not active

Similar Messages

Maybe you are looking for