TS1292 serial number location(not the activation code, that is scratched out)

Is it on the very bottom of the card?  and there are 4 different parts
4 numbers      then 3 letters    then about 15 numbers      then a serieis of numbers and dashes
Is it one of the above, all of the above??

It sounds from your description as if the phone is locked to one carrier and you're trying to use a SIM from another carrier. You'll need to contact the carrier to which the phone is locked and see if they will unlock it.
Best of luck.

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