TS1292 What if you can't enter the redeem code into the computer?

I can't enter the code of my newly purchased ITunes card into the computer.  It won't allow it because I can't get a cursor.  Help me.

Hi baronessbaugh,
Welcome to the Support Communities!
I would suggest signing out of your iTunes account, restarting the computer and trying again.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311?viewlocale=en_US
If you are still not able to activate your gift card ... follow the instructions in the article you referenced:
iTunes Store: Invalid, inactive, or illegible codes
http://support.apple.com/kb/TS1292
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
Cheers,
Judy

Similar Messages

  • What does "You can't open the application "Setup QuarkXPress6.1" because power PC applications are no longer supported" mean?  I am trying to install an old version of Quark on my 2010 Macbook pro.

    What does "You can't open the application "Setup QuarkXPress6.1" because power PC applications are no longer supported" mean?  I am trying to install an old version of Quark on my 2010 Macbook pro.

    jennyba wrote:
    What does "You can't open the application "Setup QuarkXPress6.1" because power PC applications are no longer supported" mean?  I am trying to install an old version of Quark on my 2010 Macbook pro.
    As has been mentioned, the software in Mac OS X that supported the running of PPC applications rather than current Intel applications on Intel computers such as your MBP was last seen in Snow Leopard. However, since I believe your MBP originally came with Snow Leopard, you may be able to boot from the DVD's that came with the computer and install it on an external HD and try to install Quark on that.
    I think a better solution would be to buy Snow Leopard Server from Apple by phone (800-692-7753 and be specific about wanting part # MC588Z/A), installing it as a virtual machine in software like VMware Fusion, and then installing Quark 6 in that. You'll still need a license number to authorize the Quark installation.

  • TS1363 what if you can not see the iphone in the devices?

    I have tried everything to try to get the iphone to connect but windows will not recognize it even as a mass storage device.

    The reset link will only appear if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have one (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT2693 What if you can't get the developer to respond?? smubo entertainment's Able To Translate!!!!

    Able To Translate by Smubo Entertainment would great if I could make it work!
    Got bugs,,
    Can't tell Smubo!
    can iTunes help reach them ?????

    The same I guess as if your work won't let you do anything - not a lot
    I would hold fire at the moment as I think its too early to be changing router security - I have no inside information but like many I suspect its a combination of firmware updates to routers and a patch needed on the iPad. If solely the latter then it will be fine for you, but if for example, the work routers are using Cisco Clean Connect, then there will be little you can do - it will be up to work I'm afraid.

  • HT201441 What if you can't contact the pervious owner?

    What should I do?

    quman9 wrote:
    There are a lot o service online to unlock Apple ID but cost a lot.
    Apple policy has to change we all have all to wait. Not all of pepole with this problem are thieves and Apple now it.
    Nonsense, one can only unlock the activation lock with the correct Apple ID details.

  • HT1212 What if you no longer have the computer you last synced your ipod with?

    I forgot my passcode to my ipod and now have a disabled screen that appears.  I no longer have the computer I last synced my ipod with, so I cannot restore it that way.  Any other suggestions?  Is there any kind of hard reset?

    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • I have 3 different mail accounts which i have consolidated under Apple 'Mail'. whenever I log in it proceeds to download hundreds of emails each time to the extent that my disk (the largest you can buy and the computer is only 4mths old) is now full

    i took my computer to the genius bar at a store last time this happened and after about 30mins they found a 'hidden' file that held thousands and thousands of old emails, which they deleted. Unfortunately I didnt see where they found it so I could do the same again. i have gone directly into my email accounts and deleted everything over 12mths old so there are limited amounts (7,000) that 'Mail' should be able to download, but that doesnt sem to make a difference. any ideas?

    You issue is probably with your email provider. You should check the settings for each account and somewhere you will be able to set it for something like: Delete mail after X days. If you are using  POP mail you can find this setting in Mail Preferences - Accounts - Advanced and look for Remove copy from server after retrieving message and then set the toggle.
    BTW if no one on this forums knows where the "hidden file" you are referring to is then please repost in the Lion forum, that is where most Mail related questions should go. The reason being is Mail is considered part of OS X.
    Good luck.

  • What if you can't remember the first album you purchased/

    I had a new operating system installed on my lap top and now itunes is asking me some security questions that I don't remember the answers to. It thinks it's a new computer. it's threatening to lock my account if i mess it up one more time
    Is there away around this or a reset?

    It is a new computer.
    Answer the security questions.
    FYI, installing iTunes and signing into your account does NOT magically cause your media to appear on the new computer.  Copy all your media from the old computer or the backup of the old computer to the new computer.
    If you cannot remember the answers to the security questions, contact iTunes customer support for assistance.

  • HT1329 what if you do not have the computer that your iphone was connected to?

    My iPhone is backed up to my old laptop that I cannot access anymore. How do I put it on a new one?

    See these User Tips...
    https://discussions.apple.com/docs/DOC-3141
    Recovering your iTunes library from your iPod or iOS device
    https://discussions.apple.com/docs/DOC-3991

  • How can you get on your ipod that has a passcode that you can't rember the number, how can you get on your ipod that has a passcode that you can't rember the number

    how can you get your passcode off ipod when you can't remember the numbers?

    Connect the iPod to its syncing computer and restore via iTunes. If iTunes asks for the passcode and you can't enter the passcode or you do not have the syncing computer, place the iPod in recovery mode and then restore. For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • What do you do when you can't read the code on a iTunes gift card?

    What do you do when you can't read the code on a iTunes gift card? I tried taking it back to the store with my reciept, but they said I would have to contact Apple support. Am I out just out $25 dollars?

    See this support article:
    http://support.apple.com/kb/TS1292
    Instructions are at the bottom of that article.
    BTW, this forum is for questions about iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. Normally you want to ask your questions in the general iTunes forums.
    Regards.

  • HT1212 my ipad seems frozen I can't enter the passcode or turn it off what can i do?

    my ipad seems frozen I can't enter the passcode or turn it off what can i do?

    Have you tried resetting your iPad?
    Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
    No data will be lost.

  • My nephews iPad Mini is stuck on the lock screen. It's frozen and you can't slide the unlock bar. I tried rebooting it and it didn't work. What can I do to fix it?

    My nephews iPad Mini is stuck on the lock screen. It's frozen and you can't slide the unlock bar. I tried rebooting it and it didn't work. What can I do to fix it?

    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • YOU CAN'T OPEN THE APPLICATION VIRTUAL DJ LE BECAUSE IT IS NOT SUPPORTED ON THIS ARCHITECTURE .. What can I do to Fix this??

    I have a Mac PowerPC G5 and i just installed the Version 10.5.4 to be able to install Virtual DjLE , and after I installed it, i try to open it and there was an error msg saying : " you can't open the application virtual dj le because it is not supported on this architecture"
    What can I do to resolve this? ... Can someone help me with this?? ..
    Thank you for your help!

    Hi, we're out of luck...
    MAC SYSTEM REQUIREMENTS
    MINIMUM system requirements:
    Intel® processor
    Mac OS X v10.5.x
    1024x768 resolution
    CoreAudio compatible soundcard
    1024MB RAM
    50MB free on the hard drive
    RECOMENDED system requirements:
    Intel® processor
    Mac OS X v10.6.x
    1440x900 resolution
    Multi-channel CoreAudio compatible soundcard
    2048MB (2Gb) RAM
    200MB free on the hard drive
    Additional requirements for Video mixing:
    ATI™ or NVIDIA® video chipset w/256MB of Dedicated DDR3 RAM
    Video must support dual-screen output
    Supported Operating System and Processor Platforms:
    MINIMUM: Mac OS X v10.5 Leapord on Intel processor platform
    RECOMMENDED: Mac OS X v10.6.x Snow Leapord on Intel processor platform
    Apple® Mac OS X 10.4.x Tiger or older are not supported
    Motorola® (PowerBook® G4) processor platform or older are not supported
    http://www.virtualdj.com/products/virtualdj/index.html
    Might see if the still have version 6.x here...
    http://www.virtualdj.com/download/updates.html

  • I am unable to open Photo on my MacBook Pro after installing ilife 11 from a disc.  The message I get says "you can't open the application iPhoto because it may be damaged or incomplete.  What can I do?!

    I am unable to open iPhoto on my Macbook Pro (OSX 10.9.3)  after installing ilife 11 from a disc.  The message I get is "you can't open the application iPhoto because it may be damaged or incomplete.  What can I do?!  Any help will be greatly appreciated.

    Reinstall it.This time delete the receipts first.
    To re-install iPhoto
    1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
    2. Download it from the App Store to reinstall It's on your Purchases List* there.
    For older versions that have been installed from Disk you'll need these additional steps:
    2a: On 10.5:  Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
    2b: On 10.6: Those receipts may be found as follows:  In the Finder use the Go menu and select Go To Folder. In the resulting window type
    /var/db/receipts/
    2c: on 10.7 or later they're at
    /private/var/db/receipts
    A Finder Window will open at that location and you can remove the iPhoto pkg files.
    3. Re-install.
    If you purchased an iLife Disk, then iPhoto is on it.
    If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
    *Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
    http://support.apple.com/kb/HT4928
    One question often asked: Will I lose my Photos if I reinstall?
    iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always.
    Important:
    As you're on 10.9.3 you'll need to update iPhoto to v9.5 before opening it. Use Software update.

Maybe you are looking for