TS1292 Who do I contact my gift card was a Christmas gift I have no proof of purchase?
Who do I contact my gift card was a Christmas gift ?
Ask the iTunes Store staff for assistance.
(96132)
Similar Messages
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I recently purchased a new iPad mini at a silent auction fundraiser. I only received a credit card receipt. What can I to show proof of purchase and register the product?
Go here to add the iPad to your support profile. That should work. Keep the credit card receipt as well.
https://supportprofile.apple.com/ -
HT201318 My credit card was charged twice and how do I delete a purchase?
My card was charged twice after I changed my storage plan so I want the second charge to be taken off.
In the receipt of the purchase sent to you by email, click report a problem to have the issues taken care of.
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TS1292 I put a ten dollar iTunes card and I still don't have any money
I just want my ten dollars so can I get that now please
Have you tried signing out and signing back in? Also, try redeeming the card again to see if you succesfully redeemed it the first time.
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Since I recently joined The Cloud for my iTunes etc, and I know that CDs and DVDs are trending downward as more people are digitizing their libraries and/or using streaming media. So I was left with several hundred CDs and DVDs and wondered "who would benefit from this?"
Knowing of Brooke Army Medical Center (San Antonio TX), and knowing that's where our soldiers who need prosthetic surgeries, recuperation and assistance, I figured that music and movies would be great as part of their therapy. I contacted James Bonola (Gift Coordinator, Brooke Army Medical Center, Ft Sam Houston) and he thought it would be a great way to help our returning wounded warriors with their therapy.
I then thought of what company would have the logistics in place to collect CDs and DVDs, and have the national reach to help get this idea off the ground.
APPLE!
1. Apple's promoting iCloud, so you get to "keep" your music on all your devices.
2. Apple also SELLS music, so if you're looking to upgrade, Apple's the place.
3. Apple revolutionized the music (and movie) industry with the iPod.
I spoke to someone at Apple today, and they suggested the Apple Support Community. So I chose the iCloud community for the most direct attention.
If you have all your mobile (iOS) devices and your Macs, iPads, iPhones and everything else, what's it going to cost you if you are looking to dispose of your physical library. WE DON'T NEED THE JEWEL BOXES...just the discs and any booklets.
So what do you say folks? How about giving this a shot, and helping our wounded warriors through their therapy, and help them build their own music and movie collections at the same time. What have you got to lose? And just imagine how great you'll feel.
For further information, contact me at [email protected] or, better still, contact James Bonola, Gift Coordinator directly at [email protected].
Let's make a difference. All you'll get is a chance to make a difference in someone's day.
LET'S MAKE THIS HAPPEN, PEOPLE!!!
Bernard M Lynch Jr
203.755.0099
http://www.orangemercury.comJust an update... A rep contacted me and we did a screen share. They were convinced that I wasn't full of <insert proper word here>. They promised to get back to me in a few days, and now? A few months later? Nothing.
Still no files. Still no correction... Still no nothing from Adobe.
The person I spoke to was kind, saying he'd make sure I got CC for free for a while...
Still though, no follow up.
Adobe, are you going to correct this or just let your customer suffer at your mistakes? -
Does anyone know how to redeem an iTunes card that was wash and it only has 13 numbers left?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Who do I contact for a rerental or refund
try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
HT1711 I can't read my code on my iTunes card who do i contact?
I can't see the code on my iTunes gift card who do I contact to help me out
If this page doesn't help then you will need to try contacting iTunes support (you will need to give them as much of the serial number and activation code from the card as you can read) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
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I am having trouble with my iTunes Gift card code. It says I have not entered the code correctly when I have…repeatedly. How can I redeem my iTunes voucher?
If the card was issued in the same country as you and your account are based and the page that you posted from doesn't help, then you will need to try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
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About once or twice every other week, I have to restore my iPhone becaues iTunes cannot "read" the content on my iPhone. I've called Apple, only to be directed to the Genius Bar who told me basically he didn't know what was wrong but he still gave me some tips about fixing it.
None of them worked.
Now here I am, losing pictures and wasting time because I have to back up my iPhone every day and hope that it will at least connect and then restore it when it doesn't connect.
The fact that Apple makes it so hard to make a complaint or talk to someone directly really offends and angers me as a customer. I have been using Apple products since I was 11 years old (bought myself the first Shuffle) and was very excited to finally get an iPhone. I've had it for two months and I have literally never hated a phone as much as I hate this one because of the constant time wasted just so I can use it.
Now, the problem is getting worse as I have to restart my computer a few times before iTunes will finally restore the iPhone.
There's nothing that can be done to get my time back and I understand that, I just want to talk to someone about how disappointed I am in Apple because of their incredible lack of customer service and that I will not be patronizing Apple again and I will tell my friends of my horror story with Apple and tell them not to purchase any sort of product from them.
Help with getting my iTunes to read my phone would be appreciated. I use a legally purchased version of Windows 7 on a PC.Hello justvzzz-
I’m sorry to hear that your recent experiences with Best Buy have not lived up to your expectations. I’m also sorry to hear that your order for these gift cards was cancelled.
Our Price Match Guarantee here should be easy to benefit from, assuming that the price match is allowed under the terms and conditions of the guarantee. Certainly the service that you receive when contacting us, whether by phone, email or through the forums is important to us and it sounds like at least through the phone, we could have done better. If you run into future concerns around our price matching policy, please feel free to post here on the forums and we’d be happy to assist if possible with the issue.
I appreciate you taking the time to provide us this feedback and I will definitely document it for our upper management’s review.
Thanks for posting! -
Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase) I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
This is what happened: I bought a $20 App store gift card so i can get some gems on my Clash of Clans Account, once i entered the code i went into Clash of Clans and tried purchasing $10 worth of gems. But it says to change into the Sri Lankan Store but when i went to enter the code it said to change the store to Australia. I tried doing it by creating a new Apple ID. Once i went to the billing information i didn't enter my credit card details but i entered my Gift Card Code, although it said it was invalid. I did see i had $20 Credit Balance in my Apple ID. PLS HELP! Reply as soon as possible.
All iTunes gift cards are country-specific, so an Australian iTunes gift card can only be redeemed and used in Australia on an Australian iTunes account. And whilst you are in Australia you can only use the Australian store, the store's terms of use include having to be in a country.
Also all apps (and only other content from the stores) are tied to the account that bought/downloaded it, so only the account that bought an app can do in-app purchases in it - so the new account that you've created won't be able to do in-app purchases in that game as you downloaded by a different account. If you haven't spent any of the gift card on the new account then you could update your old account to have your Australian billing address on it and try contacting iTunes Support and see if they will unredeem the card or transfer its amount to that account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
TS1292 my itunes card will not activate even after returning to place of purchase.
I have tried to redeem my itunes voucher card several times it keeps saying this card was not properly activated even after i took it back to place of purchase.
what can i do to get it to activate.UPDATE:
Make sure that in 'mail, contacts & calendars' that under 'contacts' you have valid information in put for who you are (save your number in your phone and select it from your contacts menu to ensure that your iPhone has your details).
After days of not knowing, also exhausting all the possible steps, I decided to go as far as 'waiting for activation' and just leave my phone. It happened to be overnight.
I had 'no addresses' in the 'send and receive' category selected (I deselected my email address) and after about 8-9 hours, basically by morning - iMessage activated itself, checking my phone number and sending and receiving iMessages as per usual!
Yes, that's right - what I'm saying is if you've tried EVERYTHING like I honestly had, try the waiting game. It worked for me, I really hope it works for all of you too!
Martha. -
I was given a 50$ iBooks gift card, I enter the code precisely and I am always told the code is not valid... the card was bought at Bestbuy
shrinkydink54 wrote:
... The information I got back from support was not clear ...
Contact Support again...
Use this Link > Apple Support iTunes Store Contact
Note:
iTunes Gift Cards are only Valid in Country of Issue. -
I bought a book that was priced $7.99 but was charged $14 and did not recieve the usual reciept for it, who do I contact for help?
You most likely did not receive the usual receipt because it was one of those authorization charges. It happens time to time, and should drop off your card. But go ahead and check with iTS just to make sure.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
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