TS1299 No option to create a new account

I have used my AOL ID on iTunes since I first signed up - even though I left AOL about six years ago. There wasn't an option to transfer the music associated with the name to another account, so I let it run.
Today I got an iPad mini and upgraded my software. Suddenly my AOL identity is refused, even though it has credit, apps & music associated with it.
I don't get the message pictured above (maybe because I'm in the UK). I get:
'AOL members please contact an AOL Member Service representative. Call 0800 376 5432'.
Although that looks like a legitimate UK number, it doesn't work.
I don't get the button giving me the option to create a new account that will be able to access the assets associated with that ID.
How do I get access to my credit, music and apps?

Reinstalling Mail is rarely necessary or appropriate to solve a problem. It certainly cannot fix anything that could be wrong with the data stored within your home folder, for example, and may even introduce new issues if not done properly.
In particular, system updates often include updates for applications that are part of Mac OS X, such as Mail. As a result of having reinstalled Mail, you may now have a version of that application older than what corresponds to the version of Mac OS X you’re running. Or it could be that you’ve removed the AccountTypes folder from /Library/Mail/ (not to be confused with ~/Library/Mail/).
Since you did this because of some other (unspecified) problems, verify/repair the startup disk first (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, reinstall the Combo Update for the type of computer and the version of Mac OS X you’re using, unless this is the version of Mac OS X that came with the computer:
About the Mac OS X 10.4.10 Combo Update
Mac OS X 10.4.10 Combo Update for PowerPC
Mac OS X 10.4.10 Combo Update for Intel
After installing the Combo Update, the computer may restart twice and the first restart may take several minutes. This is normal.
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk and back up before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed.

Similar Messages

I have a sync account, but on my PC I no longer have to option to sync - only to create a new account, but my laptop will sync

I have a sync account, but when I came to sync data on my PC today, I was only given the option to create a new account. I tried this, but it said my email address was already in use. I can sync on my laptop which is linked to my PC.

Sounds that you have already created a Sync account.
Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible.
# open "Tools > Options > Sync" or "Firefox > Set Up Sync"
# click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
# click "I Have an Account" : Connect
# click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)
Reset Lost or Forgotten Password or delete sync account:
* https://services.mozilla.com/ Firefox Sync » Home
* https://account.services.mozilla.com/

When I open TB, under "Accounts", it only shows the option "Create a new account". Option: "View settings for this account" is NOT shown.

When I open TB, I no longer see any information about the TB account I've used for years. Instead, the main menu shows only "Accounts" -- "Create a new account - Email, Chat, Newsgroups, Feeds". Option: "View settings for this account" is NOT shown.
Also the main menu does NOT show "Email - Read messages, Write a New Message" or "Advanced features", etc..
The actual emails pertaining to the TB account I've used for years are still present under the "Users --> xxxxyyyy --> AppData --> Roaming --> Thunderbird' folder.

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

HT5787 I updated my ipad but when I went into dragonvale it no longer recognized me and made me create a new account. As a result I can no longer access my park. I have tried to go into the Game Center to restore my park but i do not have any options.

I updated my ipad but when I went into dragonvale it no longer recognized me and made me create a new account. As a result I can no longer access my park. I have tried to go into the Game Center to restore my park but i do not have any options to restore my old login/ account. Any tips?

Buying a bag of coins might help...

FaceTime won't accept the password which I wrote down some time ago and doesn't provide a "forgot your password" option. And when I try to create a new account it tells me that my email is already registered. What can I do to revise my password?

FaceTime won't accept the password which I wrote down some time ago and doesn't provide a "forgot your password" option. And when I try to create a new account it tells me that my email is already registered. What can I do to revise my password?

Hello Sheila,
Thank you for the details of the issue you are experiencing with FaceTime. It sounds like your Apple ID password is not being recognized.
You can reset your password using the steps in the following article:
Apple ID: If you forget your password
http://support.apple.com/kb/HT5787
You can contact the Account Security team if you are unable to reset your password using those steps:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT2534 i have a half-filled form for my apple id account & in it there is no option as NONE for credit card payment method. Now when i try to create a new account it asks me for a different email/apple id as my actual id already exists???

i have a half-filled form for my apple id account & in it there is no option as NONE for credit card payment method. Now when i try to create a new account it asks me for a different email/apple id as my actual id already exists???

If you want to use the email address that you used on the first account then you will need to remove it from that first account before you can do so e.g. via the Store > View Account menu option on your computer's or via http://appleid.apple.com - you can create a new email address via http://gmail.com or http://hotmail.com to replace it with.

Only visa payment option is highlighted when I am trying to create a new account. I have a MasterCard. When I click on MasterCard, it does not select

Only visa payment option is highlighted when I am trying to create a new account. I have a MasterCard. When I click on MasterCard, it does not select

I tried logging in through ITunes. It's still not selecting other payment options.

How do I move all my files from one User Profile (account) into another? I needed to create a new account and want all of my files accessible in the new one.

How do I move all my files from one User Profile (account) into another?
I needed to create a new account and want all of my files accessible in the new one.

ok, what you're learning right now is 101 unix, which is good. Unix is a good thing
now: the way unix works, and macos (which uses unix underneath) the files and folders work like a hierarchy.
the start of that tree is /
so, if you were to do:
cd /
(cd means change directory)
it will bring you at the highest branch of the file system.
cd /Users
will bring you to where all the users are.
to see whats in /Users you can use your friend ls command
ls means list files/directories
so:
cd /Users
ls -la
(the -la here means show all (even hidden) and long format (very verbose)) this flag is very optional.
you will see
fred
user2
for example.
if you want to see the desktop of user2 you would change directory to it then list the files.
for example:
cd /Users/user2/Desktop
Note that the files and directory are case sensitive, so, desktop is NOT the same as Desktop, or DESKTOP
ls -la
you should then be able to see everything in users2 desktop
you could have done as well the same thing in smaller steps, for example:
cd /
cd Users
cd user2
cd Desktop
this is the equivalent of cd /Users/user2/Desktop
So, for your file, i don't know where it was, but know that if you log in as user2, it will directly put you in
/Users/user2
which most likely the file you had created from the other user was in /Users/user1
if you copied all the files from /Users/original_user to /Users/secondUser
most likely yes, all your mail, bookmarks etc would be copied over.
so in your case.
sudo chown -R seconduser:staff /Users/secondUser
should work
Remember that if you start a path with the character / it means start from the root of the file system, at the highest top you can ever get.
so
cd /Users/fred
is not the same as
cd Users/fred
unless you were in / already
i know it may be confusing at first but it's actually very logical if you play with it.
to simplify, think of it that / means C:\ on windows
you can't go any higher than C:\ (in a way)
if you're unsure which directory you're currently in, you can always type:
pwd
it will tell you where you are.
for example:
cd /
pwd
this shows /
cd Users
pwd
this now shows /Users
cd /System/Library
pwd will show /System/Library
cd /
cd /Users
cd fred
cd Library
pwd will show /Users/fred/Library
unix can look very scary but it's actually vital and very necessary to do tasks sometimes that would take for ever to do via the windows. This is good learning.
so for the myfile you had created, i can't tell you where it is, at the time you created, if you can do a pwd command you'll know the path,
ls -la (this shows all the files where you are)
if you see myfile in the list
do a pwd
whatever is return, the real location of the file would be:
whatever pwd returned / myfile
I hope that makes sense.

I know my Apple Id (not .mac) and password but I can't logon to ichat. I keep getting a message of password not matched. Do I need to create a new account for Ichat?

I know my Apple Id (it isn't ".mac") and password but I can't log on to ichat. I keep getting a message of password not matched. I saw somewhere that my Apple id is the same as my ichat account. Do I need to create a new account for Ichat? I've already reset my Apple id password 3 times in the last 2 days. What am I doing wrong?

Hi,
At one time only Email IDs from Apple (when it was just @Mac.com) were referred to as "Apple IDs"
Other IDs such as to log in to Discussions were know as Discussion IDs
Things like the Online Store and iTunes and Apple realising that people would prefer one ID to have access to Everything tended to move things together.
There can be a variety of combos now
iChat Name
@mac.com before MobileMe
@mac.com post MobileMe
AIM Names
AIM names current
MobileMe (@Me.com)
Style
Email Address valid with the .Mac service prior MobileMe Note 1
Email style Name Valid with AIM
May or may not be an Email address
Can be AIM issued or third party Email address
Valid Email with MobileMe Service
Other Abilities
May also be Currently valid email linked to a MobileMe account
Maybe Valid Apple ID
Is a Valid AIM Screen Name
May Not be a Valid Apple ID (was an option choice at one stage)
Is a Valid AIM Screen Name
May not look like an Email (No @whatever.com) but may be linked to either an AOL email account or AIM one
Current Registration seems to be pushing Email registration (@AIM.com)or asking to use another you currently use.
Trial Accounts are limited to the Trial Period Only as Emails, Valid AIM Screen Names and Apple IDs.
Apple ID
Possibly (likely)
Possibly (depends when Registered)
More currently Yes.
No
No
Yes
Glad I could help.
8:39 PM Thursday; September 15, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

HT2534 Created an Apple id but it is asking for credit card info, and i dont want to give that, neither do i want to create a new account.

Dont trust apple for my credit card info on my iphone5s. So is there any work around? dont want to change the appleID.
Cant get the option of None in payment options. Even tried it by selecting my region as US.
Tried to sign in from Icloud as well but it doesnt work.
Please help..

Unless you followed, exactly, the instructions on the HT2534 page that you posted from then credit card details will need to be entered before the account can be used in the store - you should be able to remove your card's details after entering it
Changing payment info : http://support.apple.com/kb/HT1918
If you don't want to enter you card's details then you will need to create a new account, and use those instructions when creating it
Using a computer : https://discussions.apple.com/message/24321860
Using an iPhone : https://discussions.apple.com/message/24700173

My mum set up an iCloud account and forgot the password, and this caused me to create a new account. The new account works for the App Store and all that, but I can't change the initial iCloud account without the password. Help?

My mum set up an iCloud account for my iPhone 4 but forgot the password. This caused me to create a new account, and it can be used for the App Store and iTunes and all that, but I can't change the initial iCloud account (the one my mum made). My device keeps prompting me for the password every few minutes after updating to iOS 8, and I've tried every option possible to retrieve the password, but I don't even know the answers to the security questions and I can't find the password reset email anywhere and I don't know the back up emails my mum used. I literally cannot find any legitimate way to sign out of the initial iCloud account without entering a password (which neither I nor my parents know). Is there a way for me to retreive the password or change to my new account without the password?

See:Creating an iCloud account: Frequently Asked Questions and How do I mange iCloud account about 3/4s of the way down.

Cannot add a new email account, and hence icloud account. When i go into Settings - Mail, accounts, calendars, the option to add a new account cannot be clicked (ghosted). I also have iCloud Settings ghosted (unclickable). Cannot change in itunes also.

Cannot add a new email account, and hence i have no way of creating an iCloud account (very frustrating). I had the same problem with iOS 4.3 but i had no email account to create as i set both up when i bought the iPhone 4. After adding a company email and a gmail account (both wok perfectly) i noticed that the option to create more email accounts had been ghosted (unclickable). This didn't worry me at the time. However, iCloud needs me to create one in here so i can access the cloud which i desperately want the ability to do. When i go into Settings -> Mail, accounts, calendars, the option to add a new account cannot be clicked (ghosted). I also have iCloud in the iPhone Settings ghosted (unclickable). I have same problem in itunes on Mac OSX. Surely restoring isn't the solution as i restored my iphone when changing from iOS 4.3 -> 5. Please help?

Go to
Settings,
General,
Restrictions, type in your Restriction Password,
Accounts, tick Allow Changes.
Press the back key a few times till you're back in Settings, you should see iCloud is now highlight able, now go to Mail Contacts and Calenders and add your email account as per norm.
Hope this helps.

HT2589 i have another account that has money in it already but i had forgotten my security answers so i created a new account with a recovery email but my money is not added into my new account. how can i recover the money and added to my new account

i created a new account because i had forgotten my security answers. now the problem is that the money i had in my other account wasnt transffered to my new account, even thou i put in a retreive email address into my new acount. how can i tranffer the money into my new account?

You can't transfer a balance from one account to another account, it can only be used on the account that it was originally redeemed onto.
If on your old account you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address on it then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

The button to create a new account with iChat does not appear

I've been trying to create a new account .mac from iChat, but the button does not appear, can you help please?
Thank you
Ivan

Hi,
The @mac.com Registration is Here
You are right that there was a Button in iChat and iChat 5 that when @mac.com was selected as the type would then sned you off to that page (in iChat 5 the AIM option and using the Button took you to the AIM registration)
Soon after Apple brought this to iChat 5 then AIM moved their Registration page making the Link useless.
For some reason Apple also removed the ability in iChat 5 to go to the @mac.com site
The Button is absent (rather than "Missing") in iChat 6 and Messages beta.
The AIM registration Page is Here
ON the @mac.com site keep the password to 16 characters or less (The AIM server limits)
You cannot use another Email to link to the @mac.com name that is already in use with an Apple ID
10:03 PM Thursday; June 21, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

No option to create a .Mac account type

I've noticed that I no longer have the option available to create a .Mac account type. Only IMAP, POP and Exchange are available. This used to work ok, but since I had some mail problems a while ago and I was deleting the plist files, etc, and re-installed mail, this option has now disappeared.
I have again deleted the mail plist preferences file, but the option to create a .Mac account is unavailable.
I do have access to my .Mac mail by setting it up as an IMAP account, but I miss out on .Mac specific features, such as being able to select my alias addresses to send from.
Does anyone have an idea on how to restore the .Mac account type option?

Reinstalling Mail is rarely necessary or appropriate to solve a problem. It certainly cannot fix anything that could be wrong with the data stored within your home folder, for example, and may even introduce new issues if not done properly.
In particular, system updates often include updates for applications that are part of Mac OS X, such as Mail. As a result of having reinstalled Mail, you may now have a version of that application older than what corresponds to the version of Mac OS X you’re running. Or it could be that you’ve removed the AccountTypes folder from /Library/Mail/ (not to be confused with ~/Library/Mail/).
Since you did this because of some other (unspecified) problems, verify/repair the startup disk first (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, reinstall the Combo Update for the type of computer and the version of Mac OS X you’re using, unless this is the version of Mac OS X that came with the computer:
About the Mac OS X 10.4.10 Combo Update
Mac OS X 10.4.10 Combo Update for PowerPC
Mac OS X 10.4.10 Combo Update for Intel
After installing the Combo Update, the computer may restart twice and the first restart may take several minutes. This is normal.
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk and back up before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed.

TS1299 No option to create a new account

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