TS1363 cannot get video to play in my Itunes....

Got a new dell...loaded ITunes...loaded music and videos....videos will not play...black screen only..help?

Hi Steve,
Sure I can provide this as shown below. I have conducted all the windows updates.
To be clear on the importing of the video, It does import and I see the stills in the time line. When I click into the main window, a still of the video shows. When I hit play,the CTI moves and I hear sound but the main window remains as a still.
However, one point to mention...If I use the wheel on my mouse, sometimes this will move the frames in the main window but won't play as a video
Brand & Model: Toshiba Satellite S50-B-12Z
Processor: Dual-core Intel Core i7-4510U
Processor speed: 2.0GHz to 3.1GHz with Turbo Boost
Memory (RAM): 8GB
Graphics Card: Dedicated AMD Radeon R7 M260, 2GB
Operating system: Windows 8.1 (64 Bit)
Available Disk Space: 850GB
Bluetooth Enabled: Yes - 4.0
CD/DVD/Blu-ray Drive: No
Hard drive: 1TB hard drive
Memory Card Slots: SD card reader
Ports: 1x USB 2.0, 2x USB 3.0, 1x HDMI
Screen Resolution: 1920 x 1080 pixels
Screen size: 15.6"
Screen Type: Full HD LED backlit screen
Sound: Harman Kardon speakers with DTS sound
Wireless Display: YES- Intel WiDi
Wireless networking: Wi-Fi- 802.11a/b/g/n/ac

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TS1363 cannot get video to play in my Itunes....

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