TS1363 I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed. Any suggestions?
I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed. Any suggestions?
everytime I try to open the store it endlessly says "accessing iTunes store" but it never opens.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)
Similar Messages
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Ive installed io7 on my ipad and now itunes (onwindows 8) wont recognise the device (the icon next to the iTune store icon), have run diagnostics and everything ok. My ipad asks if the computer is trustworthy then it trys to search for photos/videos and says none found! I have done everything....................Help please
Hello Debbie,
I would be concerned as well if my iPad was not recognized by iTunes. Thank you for providing all the information with the steps you took in regards to this issue. I found an article with a few more steps you can take (you can skip the steps you have already taken):
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
Best,
Sheila M. -
i have one computer and 2 iphones i want to sync music on. but we want different music on the phones. is there a way i can make 2 libraries on 1 itunes?
You can create an alternate library: http://support.apple.com/kb/HT1589
But it is easier to create one or more playlists and sync by selected playlists. You can have some playlists for both phones and others for just one phone.
Here are some other tips: How to use multiple iPods, iPads, or iPhones with one computer, http://support.apple.com/kb/HT1495 -
i downloaded the icloud to my pc it says to login with apple id and it says it is a valid apple id but not cloud but i cannot get the control panel for icloud to come up to set it up on my pc which runs windows 8
An update.
From iCloud Control Panel 2.1.1 for Windows
"iCloud Control Panel 2.1 and later includes support for Windows 8"
but you still need to set it up on a Mac or iOS device, "Note: To create an iCloud account you need an iPhone, iPad, or iPod touch with iOS 5 or later, or a Mac with OS X Lion v10.7.5 or later." -
I cancelled a payment through PayPal. How do I update the payment for that charge? I looked at my payment information and it has my credit card information. I'm not sure where to update the payment that was associated with my PayPal account? I am not sure what that paid for? I am trying to process updates on my IPhone & IPad for apps. I have already downloaded.
Hi Xellana, and a warm welcome to the forums!
I'm looking for information and pricing on possibly upgrading the processor from the PowerPC to Intel.
While anything is possible if you had enough money... NOPE, you can't change the CPUs to Intel, nor can you get any faster PPC upgrades for it. It'd be far cheaper to buy a new IntelMac than to replace everything inside the G5, and I mean just about everything, then figure out how to machine the case & such to mount Intel Logic Board, Graphic Card & such.
Sorry. -
Im trying to sync photos from my mac to my iPod nano 3rd generation, and an error keeps coming up that says "format could not be converted". How do I fix this?
Hi newipoduser,
Here are some possible solutions:
Do you use musicmatch jukebox on your computer? If you do, you have to go into task manager on windows and end process mim.exe. It interferes with disconnecting ext devices
Empty your "trash/recycle bin."
If that doesn't work, try quitting all your programs, especially music-type programs, basically things that look for mp3's etc.
if that doesn't work, "log off" then "log on" and that should refresh/purge your OS system.
Finally, you can restart your computer.
Hope one of these helps!
Cheers,
GB -
Why can't I uninstall AirPort 4.2 from my Windows 7 PC.. I tried downloading and reinstalling the 4.2 but during the installation process I get an error. It reads... "1608: Unable to Create InstallDriver instance Return Code -2147024894
You should not install it again..
Boot the computer into safe mode and try the uninstall again.
No luck you will have to manually uninstall which is a pain. Delete the files and open regedit and delete the registry entries.. better still use the system restore to go back to a previous system where you had no 4.2 installed..
Or just ignore it and install the latest 5.6.1 and if it gives trouble well do a clean install of windows. -
I'm trying to make a purchase, but it tells me my Apple ID has been disabled, it will not let me create a new one-just a new password. Any suggestions????
This is asked and answerd many, many times every day - including several times this morning.
The forum search bar is on the right side of this page.
If changing your password does not solve, then contact itunes support. -
I want to add more songs, but I cannot figure out how to sync my iPod to actually transfer my mp3s. I had done it before, which is how I have most of my songs, but I don't know what I can do without totally erasing everyhing and starting over... Which I don't want to do, because I have a new computer and no old files. I'll have to do that if worst comes to worst, I guess. Hoping there's some other way around it.
You can only synce an iPod to one iTunes Library/one computer. However, you can manage music among different computer . see:
Using iPhone, iPad, or iPod with multiple computers
If you want to transfer non-iTunes purchased music from an iPod to a computer other than the one you synced the music from you need to use a third-party program like one of those discussed here:
Copy music from Ipod to new computer...: Apple Support Communities -
I have read a little and something about iTunes Match... I'm not about to spend $24.99 just to delete some songs off of the cloud.
Go to Settings > Music and make sure "Show All Music" is off. Then only actually downloaded music will be displayed. With it on, you can see all your music stored in the Cloud as well. That music will always be in the Cloud (until such time as you download it) but it isn't present on your device.
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Failure of the secure links to the iTunes Store
Problem Itunes Store
failure of the secure links to the iTunes Store
Does not want to connect to the InternetCare to give a little more information? Like maybe exactly what you're trying to do when the problem happens, the exact error message that appears, how long its been happening for, what steps you've already tried, etc.
These types of details can really make a difference when asking others for good troubleshooting. Since you are on a Windows computer though, a good place to start is these articles:
iTunes for Windows: Network Connectivity Tests
http://support.apple.com/kb/HT3204
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/ht1527
iTunes for Windows: Connection issues when using Internet filters, accelerators, or firewalls
http://support.apple.com/kb/ts1379 -
Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?
The following was done so far:
1. Windows Firewall - new rule created for itunes.
2. iTunes - latest version installed.
3. LAN setting : automatic detection of proxy is enabled;
4. iTunes diagnostics shows:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L655
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003FB880034B7720
Current user is not an administrator.
The current local date and time is 2013-04-23 11:01:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {1CB5BBC2-8124-4664-899A-CE0A4683E3B4}
Description: Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {8140112A-43D0-41D6-8B36-BE146C811173}
Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address: 10.5.7.196
Subnet Mask: 255.255.0.0
Default Gateway: 10.5.0.1
DHCP Enabled: Yes
DHCP Server: 172.18.255.2
Lease Obtained: Tue Apr 23 10:14:40 2013
Lease Expires: Tue Apr 23 22:14:40 2013
DNS Servers: 121.97.59.7
121.97.59.2
121.97.59.3
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-03-22 10:05:31.
@@@. iTunes IS ENABLED THROUGH THE FIREWALL , even though diagnostics says "NOT enabled"hours after the first post i somehow got this to work. dont know how, but i do tried the dns clear cache, the clear host file, oh and i did the check automatically detech dns AND THEN se-check it again before i got this to work.
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Problem after updating to iTunes 10.5 on Windows Vista.. I can no longer access the iTunes store..
Hi
After updating to iTunes 10.5 on Windows Vista I have found that I can no longer access the iTunes store... I am left with a blank iTunes screen with the loading bar stuck at halfway..
All other features seem to work... only opening the iTunes store is failing..
I have ran the diagnostics feature and this says everything is ok, so I'm a bit stuck
Please helpPurple-Gecko...all that I can say is, "Boom!!!" You are THE man/woman, whichever the case may be.
The "netsh winsock reset" command worked like a charm for my machine (running Windows XP SP3). I have had two weeks of frustration with this issue and finally found your post which got me back online with the iTunes store. My problem accessing the iTunes store began once I downloaded and installed iTunes 10.5 in preparation to upgrade to OS5. Once 10.5 was installed, I could open iTunes and access everything except the store (which prevented any of my devices from being able to sync). I followed all of the suggestions that I could find in Apple Support and the suggestions that I was emailed from Apple's support techs. I unistalled all Apple software and reinstalled iTunes multiple times, and still could not access the store.
Your suggestion is the only "cure" that I have found.
I thank you, my iPod thanks you, and my iPhone 4 thanks you for taking the time to post this fix. -
I can't connect my ipad air to my computer. It comes up with the message 'connection has timed out'. I use windows vista. Please help, I want my music catalogue on my ipad. Thanks
Have you updated your iTunes? iOS7 requires at least iTunes 11.
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I can not access Itunes Store from my computer.
When I run the diagnostic tool for network connectivity, my network connects but I get a Red light that says "SECURE LINK TO THE ITUNES STORE FAILED".
Can anyone help me on this problem?ITunes won't connect all I get is the "accessing iTunes store......". With the bar scrolling but no connection.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)
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