TS1363 i cannot connect to itunes because my 10 year "forgot" her password.  so all the restore suggestions utilizing itunes will not work...HELP!

i cannot connect to itunes because my 10 year "forgot" her password.  so all the restore suggestions utilizing itunes will not work...HELP!

You may need to put the iPod into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPod and re-sync its content.

Similar Messages

  • My ipod screen does not light, I can see the icons, connects to itunes but it does not even light up the brightness of the screen. I made it the restoration of production and did not work.

    My ipod screen does not light, you can see the icons, connects to itunes but it does not even light up the brightness of the screen. I made him the restoration of production and did not work.
    Please I need to know what do I have to do.
    Regards

    If you can't enter the passcode then you have to place the iPod in recovery mode and then restore the iPod via iTunes. For ecovery mode see:
    iPhone and iPod touch: Unable to update or restore
    Note that this requires using the sleep/wake button.  If you are not successful then there is nothing else that I know you can do.

  • I cannot get subtitles on my new smart tv. I've read all the solutions online and none of them work. When I try to airplay the BBC i player by mirroring my iphone 4 the subtitles disappear when I change from iphone to appletv.

    I cannot get subtitles on my new smart tv. I've read all the solutions online and none of them work. When I try to airplay the BBC i player by mirroring my iphone 4 the subtitles disappear when I change from iphone to apple tv.

    That's because the BBC iPlayer app uses basic AirPlay to show the content, this means the original content is sent to the Apple TV for it to decode rather than mirroring the screen of the iPad where the subtitles are added.

  • Downloded upgrade of itunes on my computer and now it dosn't work at all.  downloaded again and still will not work.

    I downloded upgrade of itunes on my computer and now it dosn't work at all.  i dowloaded from the web site, but still will not work.  can anyone help.

    Put it in DFU mode and restore it. (google for instructions on entering DFU mode).

  • Why do my speakers not play music? I know they work because when I go I change my ringtone all the sounds play. I am not a very happy costumer right now and would like an answer to my problem. Thanks.

    Why do my speakers not play music? I know they work because when I go I change my ringtone all the sounds play. I am not a very happy costumer right now and would like an answer to my problem. Thanks.

    What happens when you play music? Do the hardware volume controls work when using the Music app?

  • My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

    My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

    Try perform below steps.
    Open task manager by pressing Ctrl + Shift + Esc  keys. Click on more details if the option available.
    Then end all Adobe related processes, including Creative Cloud and Coresync ( if running )
    Then hold windows key on your keyboard and Press R key.
    It will open Run window
    In Run window, type Appdata and click on Ok
    Open Local > Adobe folders
    Delete AAMUpdater and OOBE folders
    Then navigate to C:\Program Files (x86)\Common Files\Adobe
    Delete Adobe Application Manager and OOBE folders
    Go back to Program Files (x86) and Open Adobe folder
    Try deleting Adobe Creative Cloud folder, if it is not allowing rename it to Adobe Creative Cloudold
    Download and install Creative Cloud App from below link
    https://creative.adobe.com/products/download/creative-cloud
    Then check

  • I cannot access facetime or messages on my Ipod touch anymore.  I have restarted, restored and it still is not working..any ideas?

    I cannot access facetime or messages on my Ipod touch anymore.  I have restarted, restored and it still is not working..any ideas?

    It asks for my apple ID and password when I try to access facetime or messages
    .  After I enter it brings me to an email to select-then verifies and brings me back to enter ID again. 

  • Itunes, Iphoto, Imovie, Disc Utility, Idvd will not work

    Can someone please advise.
    Itunes, Iphoto Imovie, Idvd will not work. All of my related files are there ie, all my music and photos but the actual programmes will not open. I read about using the Disc Utility but that will not open either. When I try to download say Itunes or Iphoto and lick on the download safari opens on google?
    Please does anyone know what is wrong?
    Its a PowerPc G5.
    Cheers Mary

    Our powerbooks can not run iMovie'08. Not enough horsepower.
    That is why we are offered a free download of iMovie '06.
    Joe

  • HT201210 i restored my iphone 3gs to factory settins and now it says to connect to itunes when i turn my phone on i try to onnect to i tunes and its not working  help asap

    i restored my iphone 3gs to factory settings and now when i turn it on it says to connect it to itunes well i tried that and its not working then i tried to hold the power button for three seconds then the home button for ten seconds but still nothing please help asap

    If iTunes doesn't recognize it, do this:
    http://www.apple.com/support/ipad/assistant/itunes/

  • IPod not properly ejected- now iTunes will not work - Help!

    My friend had his ipod connected to my computer to charge. Conneceted through USB on a Dell/ Windows 2000 / system. He disconnected the ipod without properly ejecting it - Now, when i connect my ipod, iTunes will not recognize it- iTunes does not open- screen just reads do not disconnect. When i manually open itunes with the ipod attached, it freezes. I have re-installed iTunes, rebooted the ipod, nothing works. Recommendations? Have scowered this site for answers, tried just about everything, nothing has worked. Your help is greatly appreciated!
    PC   Windows 2000  

    See if anything in this Knowledge Base article helps: iPod shows up in Windows but not in iTunes

  • SOME OF THE KEYS ON MY KEYBOARD WILL NOT WORK PROPERLY. HOW DO I FIX THIS? I NEED MY COMPUTER ASAP AND APPLE WILL NOT TALK TO ME ON THE PHONE UNLESS I PURCHASE APPLE CARE WHICH I CANNOT AFFORD.(SORRY FOR CAPS ONLY WAY I CAN USE ALL KEYS)

    can anyone help me? my a key, z key, q key, anf backapace key do not work for some reason and when they do it just types out a bunch if random letters and symbols. im not sure how to fix this but apple wont talk to me unless i lirchase something and i can afford to do that. need this comp to work for achool isnthwre a way tonremive keys ans see whats wrong?

    Fast answers:
    1. Try resetting NVRAM/PRAM and SMC. Doesn't usually 'cure' keyboard problems you report, but it costs nothing and only takes a few minutes.
    https://discussions.apple.com/thread/3819550?start=0&tstart=0
    2. Try plugging in a USB keyboard. Doesn't absolutely have to be a Mac keyboard. A PC keyboard will work for a test. If the typing problem does not occur with the USB keyboard, you have a temporary solution until you can arrange to visit a repair facility.
    3. If your MacBook is older and has a user-removable battery, shut down the computer, remove the battery, and examine it for signs of 'bulging' or swelling. Then connect the computer to the Magsafe power supply, without reinstalling the battery, and turn it back on. If the keyboard problem has gone away, it was likely caused by a swelling battery.

  • TS1292 I have bought an itune card and have the activation receipt. But will not work. Help?

    I have bought an iTunes card have activation receipt and it still says not activated. Help?

    I was going to say delete the shortcuts from the desktop, task bar and start menu and then repair iTunes from the Programs and Features control panel. However given that error I think a full tear down and rebuild may be in order.
    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If the advice above doesn't resolve things you could try this alternate version:
    iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
    which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.
    Or roll back to the previous build:
    iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
    iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
    tt2

  • All of the sudden my iPhone 4S will not work.  The scren only comes up when I plug it into the wall.  It never connects with my Verison service. It was working fine.  Its like it has reset itself.

    My iPhone 4S suddenly quit working.  The screen will only show when it is plugged into power. It will not connect with my service provider.  Its like the phone has been reset or something.

    Sounds like you need to bring the phone to Apple for evaluation.

  • HT1688 Iphone 4 will not connect to wifi, and there is NO password on it, i have reset network connections, and it wont connect. I click other and typed the name of the wifi in and it will not work, what do i do.

    I phone 4 will not connect to wifi, and there is no password, i have tried and tried and nothing works, also the lock button doesnt work, i bought off from someone on facebook and now it will not connect to the wifi, PLEASE HELP

    http://support.apple.com/kb/TS1398

  • HT5037 i cannot open my iPhoto  because it has asked me to update it and i did and now it will not open

    iphto not opening

    Did you update from the App Storte.  What version are you running? 
    Assiming you're running iPhoto 9.4.1 try this:   make a temporary, backup copy of your library if you don't already have one (Control-click on the library and select Duplicate from the contextual menu) and  apply the two fixes below in order as needed:
    Fix #1
    Launch iPhoto with the Command+Option keys held down and rebuild the library.
    Since only one option can be run at a time start with Option #1, followed by #3 and then #4 as needed.
    Fix #2
    Using iPhoto Library Manager  to Rebuild Your iPhoto Library
    Download iPhoto Library Manager and launch.
    Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
    Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
    In the next  window name the new library and select the location you want it to be placed.
    Click on the Create button.
    Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
    OT

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