TS1363 I tried to print off some of the iTunes advice but my computer froze. I re-booted the computer and ran the diagnostic test again but now "Secure link to itunes store failed"  AND " itunes helper not running."

I just tried to print off some itunes advice but my computer froze.  I re-booted it and ran the ipod diagnostic test again to get back to the screen I was on. This time "Secure Link to  i tunes store failed" AND "i tunes helper not running" both appeared.   Please help, all I can see is "Appears in Windows but not iTunes" at the top of the screen.  Even though I only vaguely know what that means, I don't think that's the help I need.    

I just tried to print off some itunes advice but my computer froze.  I re-booted it and ran the ipod diagnostic test again to get back to the screen I was on. This time "Secure Link to  i tunes store failed" AND "i tunes helper not running" both appeared.   Please help, all I can see is "Appears in Windows but not iTunes" at the top of the screen.  Even though I only vaguely know what that means, I don't think that's the help I need.    

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