TS1363 My iPod Classic is frozen. it does not show up when connected to iTunes

My iPod Classic is frozen. It will not open iTunes or show up when I open iTunes manually. How do I fix this?

thanks. I followed all the steps but it said that itouch was unable to connect to itunes because a passcode needs to be entered first, but I'm unable to enter the passcode because the itouch is disabled and all I see is the red message Ipod is disabled. How do I get pass this message to where I can access a keypad to enter code? thanks!

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Try this previous discusssion:
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It souns like your iPod classic is not appearing in iTunes on either of 2 computers. I recommend the troubleshooting from the article named:
iPod classic Troubleshooting Assistant
https://www.apple.com/support/ipod/five_rs/classic/
Thank you for using Apple Support Communities.
Regards,
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My iPod touch does not show up under Devices in iTunes, but it does show up under iPhoto. Can anyone help troubleshoot this problem?
Thank you for your help.

try following the info here
http://support.apple.com/kb/TS3694#error1611
Error 1611: This error may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue. Out-of-date or incorrectly configured proxy or security software, such as FoxyProxy, can cause error 1611. To troubleshoot third-party security software, follow these steps.

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You might also recreate your iTunes library on your computer... and then when you connect your iPod you should be presented with a dialogue asking you to erase & sync the iPod. Click the erase & sync button (provided your songs are still in iTunes).
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http://support.apple.com/kb/HT1451
CG

TS1363 My iPod Classic is frozen. it does not show up when connected to iTunes

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