TS1363 My ipod nano 5th generation is no longer recognized by itunes, and won't play any of it's music.  It still shows it all listed, but freezes up if you select a song to play.  Is there a way to restore it?

My ipod nano 5th generation will no longer play any of it's loaded songs.  It still plays the video that is on it, and the radio works.  It is not recognized by itunes and I have gone through all their help steps.  Is there some other way to restore it?

If the iPod is defective and not abused Apple will exchange it at no cost under your warranty.
Make an appointment at the Genius Bar of an Apple store.
  Apple Retail Store - Genius Bar

Similar Messages

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    Have done all trouble shooting tech a through Apples and still have not resolved issues on Windows and itunes not detecting my Ipod  nano 5th generation device. Tried restoring the device manually using disk mode and still not being detected by the computer. Device is our of warenty as when service repair charges are $125.00 dolars more than I paid for this device. There must be some way to restore the entire device to factor settings without having to be connected to itunes and Windows. I wish I could connect but again device is not being read. I have another Ipod that is 8GB instaed of 16GB and it works fine. The sad thing about this situation is that my 9year old daughter worked hard doing delivering fliers for a long time to save her money to buy this 16 GB 5th generation Nano. Otherwise the Ipod works well but will not syncronize songs as it is not being detected. Maybe this is a result of corrupt files that got onto my daughters Ipod somehow and thus causing it not the be detwected through the USB connection thus as a result not be understoud as a working device through Windows and itunes. If anyone can help me out there including itune techs that would be well appreciated, but for now my daughter is not able to add new or delete any songs on her ipod as well pictures, and everything. Thanks

    Try changing the cord. I could NOT get my computer to recognize my iPod 5th Gen until I read somewhere that different apple devices use different cords. I was inadvertently using my iPad cord and that caused my computer to not recognize my ipod.

  • TS1363 My iPod Nano 7th Generation couldn't be detected by iTunes when I plugged in. I tried resolving the issue by uninstalling the iTunes and then install it back again but yet still the same problem exist. Can you please help me to solve this issue?

    My iPod Nano 7th Generation couldn't be detected by iTunes when I plugged in. I tried resolving the issue by uninstalling the iTunes and then install it back again but yet still the same problem exist. Can you please help me to solve this issue? I have already updated to the latest version of iTunes on my Windows 8 and I cannot synchronize my iPod for the time being. Please do help me to solve this problem. Thank You.

    uninstall all iTunes,5 programes,this worked for me after reinstall them

  • HT1351 I've purchased a game from the itunes store. Can I sync it to my Ipod Nano 5th generation?

    I have an IPOD Nano 5th generation.
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    Thank you for your reply. It was a game I purchased that is suppose to be compatible with IPOD 5G however it downloaded from the ITUNES store in the "Apps" of ITUNES, but shows that it is a game with the extension.ipa.  There is no game tab in ITUNES. How do I get the game tab back in order to sync with my IPOD 5G

  • Syncing problems from itunes to Ipod nano 5th generation

    I purchased music off of iTunes and it transferred to my PC, but now it won't sync to my iPod nano 5th generation.  I know I have iTunes version 11.2.2, the latest version.

    Hello iPodNanoCJPJHM,
    Thanks for using Apple Support Communities.
    To learn more about syncing data with your iPod nano please review the information in the article below:
    iTunes: Syncing media content to iPod
    http://support.apple.com/kb/HT1351
    Take care,
    Alex H.

  • My iPod nano, 5th generation is frozen and will not respond. There is a charge, was just used 2 hrs ago, and has a song showing on the face but will not turn off or respond

    MMy iPod nano 5th generation is frozen and will not respond.  There is a picture of a an artist on it, it has a charge, was used fine 2 hrs ago, won't turn off ?..

    Good Afternoon CPilkington1,
    If your iPod nano is unresponsive, follow the troubleshooting steps below:
    Apple - Support - iPod - iPod nano (5th generation) Troubleshooting
    http://www.apple.com/support/ipod/five_rs/nano5gen/
    If the issue is not resolved after following the steps outlined in the Troubleshooting Assistant, please reply to this post with additional information or any error messages that may appear.
    Regards,
    - Judy

  • I use an iPod nano 5th generation. I have had it for 2 years now and then after about a year when I plugged in my iPod to my computer, the iPod is read but the tab where I would always go that showed my list of artists to sync to my iPod does not show up

         I use an iPod nano 5th generation. I have had it for about two years now and after about one year, I plugged in my iPod into my computer to sync more music. Here is the problem: The tab where you go to sync music to your iPod and shows the list of artists and songs you want to sync to the iPod, the tab I can get to but the list of songs and artists does not show up and the only way I can sync music to my iPod is to basically wipe my iPod and start from scratch. Obviously, I do not want to do that because I do not have all the songs in my library that I have on my iPod. I have uninstalled iTunes and then re-installed it, but it did not work and I do not know what else to do. I would really appreciate helpful guidance to get it fixed if it can be fixed. Thanks in advance

    http://support.apple.com/kb/TS1591
    There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

  • ITunes for iPod Nano 5th generation

    Hi
    I have a iPod Nano 5th generation with the click wheel and no touch. When I search iTunes fro Apps & Games, I find only for iPad, iPod Touch or iPhone. How do I search only for iPod Nano 5th generation click wheel games

    Mouse over App Store. You'll see a arrow pointing down. Click it and on bottom of list is iPod click wheel games. Click it and your there...
    Too Bad we still have to pay so much for these old games. I think Apple should just release them as freeware...

  • When i go to sync my ipod nano 5th generation i get an error saying "A duplicate file name was specified".  what do i do then?

    I am trying to sync my iPod nano 5th generation to my computer and when i go to add music through iTunes i get the following message:
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    On my computer (iMac) while in iTunes it is showing that the music is indeed on my iPod, but when i eject the iPod there is nothing there.

    I have a 27" iMac with the latest version of iTunes.  I tried restoring my iPod and even removing and re-installing iTunes.  What eventually worked for me was plugging into my PC and restoring/reformatting it to work with my PC.  I don't know why it wouldn't work with my iMac, but now it seems to be working.

  • Nike + sensor isn't recognized by my iPod nano (5th generation)

    I've tried everything but I can't get my new iPOD nano (5th generation) to locate my sensor. I've tried rebooting the iPOD, I've tried turning the senor on and off a bunch of times and nothing. The battery isn't low. Any other suggestions?

    if you haven't already figured it out; you have to also have the Nike+ receiver - it's the little white plug that plugs into the bottom of the ipod nano
    there's MAJOR confusion among apple employees who say that the 5th generation ipod nano, which i recently bought, automatically detects the sensor - but it doesn't. You need the sensor AND the receiver.
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  • HT1473 i need a file to download audiobooks to ipod nano 5th generation

    I need a file to download audiobooks to my ipod nano 5th generation
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    Original message:-
    I have tried every way but due to my ipod requiring iOS I cannot upload audiobooks. I can only upload audiobooks  made by Librivox. on iTunes
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    Have iTunes any such files that I can use to do the same please? thank you.
    New Message:-
    Sorry my friend but you are not answering my question.
    Now you are asking me  "And what do you mean by 'have iTunes any such files' ?"
    and "have you checked to see if the site that you got them from have their own app in your country's app store ? Which is UK, is there a difference?
    I have an Ipod nano 5th Generation so I use "ITunes" yes? or "Apple" if you prefer that?
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    Yet when I went to another site "Audible" THEY had a file to facilitate my player WHICH allowed me to download both music and audiobooks:)
    Now all I'm asking you is does "ITunes" have any such software to allow me to do the same to get my audiobooks downloaded?  Thank You.                     
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  • My Ipod Nano 5th generation keeps skipping songs!

    Please help! I have been having trouble with my ipod nano 5th generation skipping and fast forwarding songs. I have done a hard reset of the ipod nano which helped for about a day. However, the next day this problem started again. When I walk with it, it begins to skip songs, fast forward songs and act as if there is something pressing the buttons. A male voice will begin reading off songs on a playlist I'm not even on. This problem has rendered my ipod basically useless and I don't know what to do! I even locked the ipod so touching the click wheel wouldn't do anything; however, there was no success in fixing this problem. Also, I turned off the playback feature 'shake' and I feel like it still thinks that that option is on! I feel that maybe my click wheel is short circuiting. However, I am not sure. Any advice would help me! Thanks!

    Since you have already tried a hard reset, perhaps you could try a full restore of the Nano in iTunes. This process wipes all content from the iPod, resets all settings back to their defaults, and reloads a fresh copy of the iPod's software onto the device. This would rule out the possiblity of data corruption or a software glitch on the device.
    Restoring iPod to factory settings
    B-rock

  • IPod nano 5th generation battery is losing charge

    My iPod nano 5th generation battery is losing charge. I do not use this this ipod alot because I have older ipod iPod nano (3rd generation) which I like better. The problem is this ipod gos dead even if I don't use it. This ipod will not shut off and thats why it gos dead.
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    The iPod Nano 5th generation does not actually shut off. It "sleeps" by pressing the pause button until the screen goes black. To keep the battery from losing its charge, keep the iPod Nano connected to your computer, wall charger or a charging dock when not in use.
    When the iPod is left unattended (not charging), the battery will still lose its charge. This is mentioned in the battery section of the iPod Nano 5th Gen. User Manual.

  • My iPod nano 5th generation is not recognized by iTunes. I did update, but still, it won't work. I don't want to uninstall the iTunes cos  I don't want to lose my music and audio books. What to do? It started after I updated iTunes.

    my iPod nano 5th generation is not recognized by iTunes. I did update, but still, it won't work. I don't want to uninstall the iTunes cos  I don't want to lose my music and audio books. What to do? It started after I updated iTunes.

    iPod appears in Windows but not in iTunes

  • Ipod nano 5th generation freezes when trying to play a song or video

    Within the last couple of day my ipod nano 5th generation started freezing whenever i tryed to play a song. Oly way i could turn it off was by resetting it, however it did not fix the problem and still freezes whenever i try to play a song. I have even restored it to factory setting and it does the exact same thing. I don't understand why it does this, does anyone know why it freezes and won't stop? i don't have any warrenty on it and want to know if it is fixable, because it just randomly started freezing when trying to play music. If any one knows why it would be appriacted to know.

    Does this happen with any song or video you play?  If so, then my best guess would be a hardware issue since a restore to factory settings did not resolve it.
    B-rock

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