TS1363 My Itunes stops working and closes everytime I sign into my account. Why?

My ITunes stops working  and closes everytime I sign into my account . I am not able to download or update my Iphone or get any of my music. I have a new laptop and have authorized it . It did work at one time and had my music, now nothing appears and constantly closes my ITunes. What should I do. I have uninstalled and reinstalled it several times.

Hey mkm3d!
I have an article for you that describes this issue and will help you resolve it:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thanks for using the Apple Support Communities!
Cheers,
Braden

Similar Messages

  • TS1717 I can play audio files in iTunes but I can't play downloaded tv shows or movies.  Everytime I attempt to play them, iTunes stops working and closes.

    I can play audio files in iTunes but I can't play downloaded tv shows or movies.  Everytime I try to play them, iTunes stops working and closes.  Any information will help.

    Is QuickTime installed? If not it might help to install it.
    If so is Direct3D Video Acceleration enabled? If so it might help to disable.
    tt2

  • When I open itunes it freezes for a few seconds then says iTunes stopped working and closes down. I have tried downloading the latest version, both repair and remove and it still keeps happening

    When I open itunes it freezes for a few seconds then says iTunes stopped working and closes down. I have tried downloading the latest version, both repair and remove and it still keeps happening

    Tried the un-install and getting the same problem although it takes a bit longer before it crashes this time. Checked the problem report and it looks the same as the previous reports.
    Problem signature
    Problem Event Name:          APPCRASH
    Application Name:          iTunes.exe
    Application Version:          10.2.1.1
    Application Timestamp:          4d756476
    Fault Module Name:          MediaToolbox.dll
    Fault Module Version:          1.0.694.3
    Fault Module Timestamp:          4d4d9a00
    Exception Code:          c0000005
    Exception Offset:          0034a672
    OS Version:          6.0.6002.2.2.0.768.3
    Locale ID:          2057
    Additional Information 1:          fd00
    Additional Information 2:          ea6f5fe8924aaa756324d57f87834160
    Additional Information 3:          fd00
    Additional Information 4:          ea6f5fe8924aaa756324d57f87834160

  • ITunes stops working and closes on opening with Match on, works fine with match off

    iTunes stops working and closes upon opening with Match on, works fine with match off

    I am having the very same problem with iTunes, I'm running Windows 7 64 bit and started having the problem after the latest update. I just upgraded to the new 5s and was syncing everything to it, so I figured that I would update my itunes software as well. Which I never do after updating one time and had trouble with it on my old laptop and had to rollback to a older version of itunes. I have tried every suggestion that has been posted in the Apple Discussion area and on other websites no luck what so ever. I figured I will wait till Apple comes out with another update and try again. In the post above I am having the exact problem with iTunes.  I'd love to know what thef-ing problem is because this is extremely annoying!

  • Itunes stops working and closes when try to open ipod nano

    I bought a used ipod nano. They did not restore to factory settings. I plug in the nano, itunes opens up, and recognizes ipod nano. Problem accures when I try to open nano it will show a screen that itunes has stopped working and needs to shutdown. I figure I need to restore the nano to factory settings but I am unabl to if I can't get into it.

    Hey there Joseph1602,
    It sounds like your iTunes application is quitting unexpectedly when you connect the phone and try to sync. I would recommend either of these 2 articles depending on the version of Windows you are using.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Or
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1421
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • Itunes stops working and closes when I try to use ibooks or itunesu.  I am using windows 7 64-bit.  This started when I upgraded to itunes 11.1.1.

    ITunes stops working when I use ibooks or itunesu.  I have just upgraded to itunes 11.1.1.  I use windows 7 64 bit.

    Hi jsi3918,
    Thanks for visiting Apple Support Communities.
    If iTunes is quitting unexpectedly, see this article for troubleshooting steps that can help:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Regards,
    Jeremy

  • When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • After downloading itunes 10.7 music videos and movies cause itunes to stop working and close

    After apparently successfully downloading latest itunes 10.7, I can play music only. Music videos and movies cause itunes to stop working and close. windows 7 home premium. Help!

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Error message "Itunes has stopped working" and closes when opening itunes store

    I had problems with the latest itunes freezing up that i installed itunes 10.53 and it works fine now except when i go to the itunes store,itunes stops working and the whole program closes.I checked the diagnosics and everything comes up green lights.What could be the problem?

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • HT1766 When in Itunes with my iphone connected to my computer I click on my iphone icon and itunes stops working and I have to close itunes, every thing is uptodate?

    Hi When I am in Itunes on my Windows 7 computer with my ipone connected (5s latest) it syncs OK I then click on the iphone icon and itunes stops working and I have to close down? all software is latest version? can any one help?

    Hello Dowad,
    Thank you for the details of the issue you are experiencing when connecting your iPhone to your computer.  I found an article with steps you can take if iTunes stops working when you connect your iPhone:
    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
    http://support.apple.com/kb/TS3219
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • HT1414 my ipad 2 is in recovery mode but when i start up itunes and press restore itunes stops working and the window closes, what should i do?

    my ipad 2 is in recovery mode when i plug it into itunes and my comuter to restore it itunes stops working and the window close, what should i do i really need my ipad if anyone knows how to fix it i would really apreciate the help.

    I assume that you mean that the iTunes window closes. Quit iTunes, reboot your PC and try again. The iTunes software might be corrupt and it may require reinstalling iTunes on your computer.

  • Each time I try to synch photos from my Windows 7 PC to my iPad2, iTunes stops working, and the error report says Problem Event Name:     APPCRASH   Application Name:     iTunes.exe   Application Version:     10.3.1.55   Application Timestamp:     4deec35

    Each time I try to synch photos from my Windows7 PC to my iPad2, iTunes stops working and the error message is:
    Problem Event Name:                          APPCRASH
      Application Name:                             iTunes.exe
      Application Version:                           10.3.1.55
      Application Timestamp:                    4deec351
      Fault Module Name:                          ntdll.dll
      Fault Module Version:                        6.1.7601.17514
      Fault Module Timestamp:                 4ce7ba58
      Exception Code:                                  c0000005
      Exception Offset:                                0002e3fb
      OS Version:                                          6.1.7601.2.1.0.768.3
      Locale ID:                                             1033
      Additional Information 1:                  0a9e
      Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:                  0a9e
      Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
    I reloaded iTunes 10 (64 bit) successfully, but the problem remains the same.
    Any suggestions?

    I looked in the folder from which I want to synch photos, but there is no such thing as an "ipod photo cache" in that folder, or sub-folders, as suggested in the link which you were nice enough to provide.
    I have also tried removing photos from my iPad2 Photos App, and "iTunes has stopped working" shows up  again as soon as I click on the "Synch photos from" button.

  • Itunes stops working and I get an error message "APPCRASH" when I try to play a downloaded TV show. I have udated Itunes and removed and reinstalled quicktime.

    When I try to play a downloaded TV show, itunes stops working and I get a error message "APPCRASH". I have updated itunes and removed and reinstalled quicktime.

    Open your QuickTime control panel (either via the Control panels, or by going "Edit > Preferences > QuickTime Preferences" in the Quicktime Player). In the Advanced tab, uncheck Enable Direct3D video acceleration:
    ... and click OK.
    Quit the QuickTime Player if you have it open. Restart the PC and try watching the videos in iTunes again. Do they play now?

  • I have reloaded Icloud on my Windows 7 PC and it just says it stopped working and closes the program after I enter my apple password, what can I do?

    I am unable to use Icloud on my Dell PC. I have uninstalled it twice and reloaded it. When I enter my Apple password, it tells me that it has stopped working and closes the program. What can I do to correct this.

    Hi MamaTabs,
    If you are having issues signing in to iCloud on your Windows machine, you may find some of the troubleshooting in the following article helpful:
    iCloud: Account troubleshooting
    http://support.apple.com/kb/ts3988
    Also, you may want to make sure that you are running the most recent version of iCloud Control Panel for Windows:
    Apple: iCloud Control Panel 3.1 for Windows
    http://support.apple.com/kb/dl1455
    Regards,
    - Brenden

  • All of a sudden my iTunes stopped working, and I get the following error messages:   1. the program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem   and   2. iTunes was not installed correct

    All of a sudden my iTunes stopped working, and I get the following error messages:
    1. the program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem
    and
    2. iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126).
    Now I've checked the forums and followed the advice of uninstalling all Apple applications, rebooting, and reinstalling iTunes.
    This is not working. I've tried installing as Administrator but doesn't make any difference at all.
    There must be a way to fix this? I'm not a tech geek but I want to avoid having to take my laptop back to factory settings to sort this out.
    Thanks

    Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
    (99192)

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