TS1363 on connecting my ipod nano it is recognised by my computor but not in i.tunes?

For some reason when connecting my ipod nano to my computor, it is recognised by my computor, but not by itunes. I have followed the procedures
under the apple help , troubleshooting etc.which did not resolve the issue. Norton security have investigated the problem which included deleting the program
which made no difference.I can only assume the problem is a faulty ipod ir a problem with I tunes. Any ideas please.

Which procedures or Apple support documents have you already looked at?  It would help us narrow down what other possible solutions/troubleshooting to offer.
B-rock

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