TS1363 Our two iphones are no longer recognized on iTunes

Question

Our two iphones are suddenly not being recognized on iTunes.   In fact, when we go to "file", then "devices" and try to click on something under devices, it won't let us, i.e. nothing happens.    Tried deleting iTunes and uploading again.   Still didn't work.   BEFORE we tried deleting itunes and downloading it again, I tried to go on itunes to sync my new upgraded iPhone 5c.   No luck.   Back before I upgraded from my 4s to the 5C (in January 2014) I had noticed that all my regular phone contacts had disappeared to be replaced by some of my facebook friends.      It continued to still be that way up until yesterday, when I tried to sync my new phone to itunes.   I ended up spending a VERY long time on live CHAT with Apple support.     She suggested (after helping me for a LONG time) that I delete itunes from my desktop and download it again.    She led me thru the steps to delete and download again.   We knew that in the course of this help, we would lose our chat.    After re-downloading itunes, I still couldn't find my iphone on itunes.  Last night I requested a call from apple support.   They called promptly and to make a long story short, he had me go thru the process of deleting my phone and then reloading my phone to the most recent sync, which was in January fo 2014, thinking that all my original phone contacts would be there, and everything would be fine.    At the time, itunes appeared to be working (with this young man's help).   I had one more backup listed on my itunes account from July 2013, so he said to try syncing my phone to THAT backup date.   It didn't bring up an error code, but said it had "failed."
So off and on all day today, I have been plugging my phone in and trying to find it on iTunes.   Nothing, nothing, nothing.   Very frustrating.   I am wondering if going in person to an Apple store would help me more, and if THEY would be able to get my old contacts back.   BUT that still doesn't help with not being able to find our phones on itunes.
Any ideas?

Answer 1

boomer2202 wrote:
I just bought the new iPhone 4, having previously used the iPhone 3G. The old 3G no longer has phone capabilities (of course), however, I was wondering if I could continue to sync it on iTunes to keep the applications and podcasts up to date? Will iTunes preclue me from syncing two iPhones? Will iTunes not reconginze my new iPhone 4 if I sync the old 3G? I want to make sure that I don't mess up the new iPhone 4 before trying this.
Thanks for any help you can provide.
Boomer2202
Shouldn't be a problem. I'm syncing two iPhone 4 units, an iPad, and an old iPhone 3G used as an iPod. All can be synced at the same time. You might need/want to rename the 3G if you kept the same name for your iPhone 4.