TS1368 Accessing itunes store
I have reinstalled itunes onto my PC but am still not able to access the itunes store.
yep, the bar keeps loading but nothing else
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)
Similar Messages
-
TS1368 "Accessing iTunes Store" but accomplishes nothing
im attempting to access my iTunes store but it loads for hours and gets nowhere fast. id love to spend my hard earned money on exsessively priced music but am unable to do so. please remedy the situation.
If this is an Alienware system, the most likely culprit is the Bigfoot Networks LSP as per the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
Head to the Downloads and Drivers page at Dell for your particular model of Alienware. Look for available updates for your BigFoot networking device. If you update those drivers, does that give you back your Store access? -
I have recently had a laptop with windows 8 on, i was able to access itunes store last night but as i was in there adding to my wishlist my laptop did an update and since then I have had this error message when trying to access itunes store. Can anyone help as i am not that good with computers. thanks
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
After updating my iTunes to the newest I cannot access iTunes store.
When I pess the button "iTunes Store" I get the message: "Your request could not be completed. The item you've requested is not currently available in the U.S. store." Does anybody know what's going on???I have this issue too. I sent an email and got a link to visit the community and find my answer here. I'm NOT happy with the email I got. I've been able to see my appleid and then click on Music or Movies but I cannot go to the home screen of the Store. This is obviously something they will have to do an update for. We aren't the only ones with this same issue. I've seen more than one question/subject about this same thing.
-
TS1368 error in accessing iTunes Store Ox80092013
I have purchased an HP 5750, installed Home Premium, and Norton 2013 IS. My proxy server is American Family Online web browsing filter. I am able to get to iTunes through the proxy server, but as soon as I login to it I get the message, "Error in accessing Itunes store. Unknown error. Please try again later." I get the error code Ox80092013. I contacted the proxy server and was told it was not a problem on their end. My account has been inactive for several months, so I tried creating a new account but still get the same error message. If it is permissible, please rely to [email protected] Otherwise I will try to get back to this page. Larry
I have this issue too. I sent an email and got a link to visit the community and find my answer here. I'm NOT happy with the email I got. I've been able to see my appleid and then click on Music or Movies but I cannot go to the home screen of the Store. This is obviously something they will have to do an update for. We aren't the only ones with this same issue. I've seen more than one question/subject about this same thing.
-
TS1368 i've updated my ios to ios6 and it says it can't access itunes store. please assist
after updating my iphone 4s to ios6 this morning and everytime i try to access itunes store it comes up as cannot connect to itunes store. any one having the same problems? please advise
I have this problem only when trying to access Passbook, but that doesn't mean it's fixed. broken in one repeatable place is still broken. (I'm a software tester, and the whole 100% repeatable thing makes me very happy). Apple should try to fix this soon.
-
TS1368 i cant connect app store, showing Accessing iTunes store message on top in my PC
i cant connect app store, showing Accessing iTunes store message on top in my PC
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
windows explorer stops working when i try to access Itunes store from PC..windows 8.1...itunes is updated to lates version for 64 bit
Hi, mikev_01.
Thank you for visiting Apple Support Communities.
Issues connecting to the iTunes Store can be due to multiple causes and not always a simple fix. I would recommend going through each of the steps in the attached articles below. Be sure to test the results after processing each step.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H. -
I have a proxy server and the server is allowing me to go to iTunes. But I get a message "Error in accessing iTunes store. Please try again later." Error code ox80092013. I cannot find that code in the troubleshooting section. I have just installed a new PC HP5750, with Norton IS 2013. I installed the current version of iTunes directly from the iTunes site. My proxy server is American Family Online web browsing filter. I contacted them and they said there should not be a problem with their server. I have had an account previously, but has been inactive for several months. I even tried to create a new account, but still got the same error code.
Someone please help with this. I have accompaniment tracks on iTunes that I need for music ministry.Hi Lcoffin8,
Thanks for visiting Apple Support Communities.
See this article for additional information and steps that can help:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
Jeremy -
I've tried everything but can't access iTunes store from my ipad. Apple ID is fine and logged in to iTunes on pc. Still no luck. Anyone any other alternatives? Thx.
You may think you are connected to the internet, but maybe not. Click on Safari and see if it connects.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I can't access itunes store on my pc
Since downloading itunes 10.5 update I can not access itunes store on my pc and could before. The status bar stalls halfway. I uninstalled itunes and re-installed it and that didn't help. I use Google Chrome as mysearch engine instead of IE. I even tried avarything using IE and get same results. I even tried the trick of adding to the end of the link for the proxy settings and this didn't work. out of ideas......HELP!
This is what iTunesStoreSupport wrote:
the iTunes Store is functioning and accepting connections, which indicates that the issue is related to your internet connection, local network, or your local computer itself. This article outlines some of the likely culprits:
http://support.apple.com/kb/TS1368
Meanwhile, certain types of software can affect the way a computer sends and receives information from the Internet. Here are a few examples of these types of software:
- Firewalls
- Web accelerators
- Ad filters
- Virus protection software
If you have any of this kind of software installed on your computer, Franka, you will need to configure each of the applications to allow your internet connection to access iTunes freely. For instructions, please refer to the documentation that came with that software, or contact the software's manufacturer. You'll need to configure the software to allow these domains to send and receive data from the Internet freely:
itunes.apple.com
ax.itunes.apple.com
Moving on, for assistance in configuring your firewall or accelerator software, you may need to contact the manufacturer or your Internet service provider (ISP). When contacting their support representatives, it may be useful to have the following information:
"Well Known" TCP and UDP Ports Used By Apple Software Products
http://support.apple.com/kb/TS1629
The following article helps Windows users pinpoint software conflicts that could cause the error:
Using MSCONFIG to troubleshoot conflicts in Windows XP
http://support.apple.com/kb/HT1275
Nonetheless, please note that the iTunes Store cannot investigate every user's connection issue. Apple Support Communities are another source of information about iTunes, where everyone from new users to professionals can interact and share their knowledge and experiences. You may find another user with the same operating system or ISP that may be able to help resolve this issue. You can find the iTunes discussions group at:
http://discussions.info.apple.com/category.jspa?categoryID=149
If you are using a dial-up connection, you might consider downloading your purchases over a broadband connection, if you have access to one. -
I no longer can access itunes store
I can no longer access itunes store,although itunes library works ok. Have tried de-installing and installing, have downloaded all updates. Can access store on my phone, but not on mac?
Hello ergmac,
It sounds like you cannot load the iTunes store on your computer at all but it works fine for your other devices.
I have 2 articles that I recommend to help you troubleshoot that connection.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
And:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
That is, assuming you have restarted your computer already. If not, restart it and try again to see how that works.
Thank you for using Apple Support Communities.
Cheers,
Sterling -
HT5706 Having trouble accessing iTunes store
Got an Apple TV for Easter, hooked it up and everything seemed to be working fine, until I tried to buy a movie. Eveytime I try to buy something it says "unable to access Itunes store" How to fix?
Hi Alexis,
Thanks for visiting Apple Support Communities.
If your Apple TV does not connect to the iTunes Store, I recommend the tips in this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best Regards,
Jeremy -
I am having trouble accessing itunes store . What is your suggestion? My operating system is windows 8.1
Hello joanfromwilson,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning iTunes Store connection issues:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
I can't access ITunes stores from my computer
Dear all,
I can't access ITunes stores at all. Running Diagnosis, after unistalling and reinstalling ITunes, I keep on getting the same message..."Secure Internet Link to ITunes Store failed". I do not know how to get this right. Could anyone please assist me, I would really appreciate it.
Many thanks and,
Regards
JoseHello Johnnay123456,
Thanks for the question. When encountering iTunes Store connectivity issues, the following resources provide the best solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
- Update iTunes and Safari to the latest version.
- If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
- You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
- If you're receiving a specific error message, follow these steps.
- If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
If the above does not resolve your issue, see the advanced steps in this article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.
Maybe you are looking for
-
I have Z10 and friend has a Curve. We can't link to two to talk via BBM, message come through as text and link status is 'pending'. Am I mssing something? Or can it not be done? Thanks!
-
Yesterday, I encountered failed update from IOS 8.2 to IOS 8.3 on my ipad mini (model:A1455). Have tried several attempts but still getting below error on the time update/recover was almost done, thus, stucking my device on recovery mode [18:12:45.08
-
Directory Registry.cpp-283 error
I am attempting to open Premiere Pro cs6 and am now receiving this error message - [/Volumes/BuildDisk/builds/mightykilt/shared/adobe/MediaCore/ASL/Foundation/Make/Mac/../. ./Src/DirectoryRegistry.cpp-283] I have searched online and through my comput
-
I have added my hotmail email account to my ipod but when I open/delete emails it is not syncing with my computer. What can I do so that when I delete emails from my ipod, they show up as deleted when I access hotmail from my computer?
-
I'm having many issues with pdf and now with your support.?