TS1368 Apple has an old email address, so I can't contact them or get my info anymore. Plus, to give them my phone number to call I am required to have a piece of equipment with a serial number. I don't have that either.

I now can't get to my iTunes music, so I have basically been ripped off--especially since my iPod crapped out and they wouldn't fix it.

Jloe,
As I have posted before, You, and others having issues with Verizon would be much better off if you complained to the FCC and FTC as well as your Senators and Congressmen. We, as individuals, have such small voices - use them where they might do the most good.
Also, don't assume that Verizon doesn't monitor these postings, they actively do & sometimes contact those that post complaints.
Sorry for your problems. GC

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HT204053 How do I delete an iCloud ID that has an old email address and I can't remember the password?

How do I delete and iCloud account that has a former email address and I can't remember the password. All attempts to recover the password have failed!!

Hello there, Gary7023.
The following Knowledge Base article made prove useful for you with the issue you're having:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

HT1918 Apple has an old email address and my new email address. The first one which is charter cannot be deleted on the game center or icloud. I want only my new att email address to be my Apple ID. Why does Apple not correct all the areas with old emai

How do I get rid of my old charter email address on the game center app and icloud. It is messing things up when I go to sign in with my new Apple ID using Att? I am continually asked to update my password!!

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122986)

My ipod has an old email address so i can not access my apple id

my ipod apple id was set up on an email address that I no longer have so i can not access this device to transfer data contents to my new phone

Thanks! I wondered if that was the issue. Thanks for saving me from a bunch of time-wasting!

ICloud has an old email address as user ID, I can reset the PW but not the UID. My Apple ID is under the new email address and is fine. How do I change my iCloud User ID (email address)

My i Could ID has an old email address as the user name, my Apple ID has been updated to my new email address as the user ID.
i CLoud shows how to change the PW but not the UID. MY MAC Mini shows everyday that there is a problem, but yet the cloud seems to play my music fine.
Please Help

lllaass wrote:
What is a UID?
Sound somewhat like a girly thing...

HT202274 Apple ID has my old email address. It will not allow me to change the address and will not accept my password or ID questions. I recently upgraded to OSX Yosemite 10.10.1. I also have an Apple ID that works with iTunes and would like to keep i

Apple ID has my old email address. It will not allow me to change the address and will not accept my password or ID questions. I recently upgraded to OSX Yosemite 10.10.1. I also have an Apple ID that works with iTunes and would like to keep it as my primary.

To change the iCloud ID on your devices you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted (if using iOS 7), then sign back in with your current ID.
If you don't know the password for your old ID, or if it isn't accepted, you will have to temporarily recreate it in order to delete the existing account. To do this, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Apple ID using old Email address

I seem to have acquired two Apple IDs and I know I am unable to merge them. The trouble is that the one I use regularly now has an old Email address tied to it and I am unable to edit that address.
How can I change the Email address tied to the ID I use. If I try to enter my current Email address in the profile it tells me there is another ID with that address, but I don't remember the details, ID or password, with that address.

If the address you want to use has ever been associated with an Apple ID in any way then you won't be able to use it (even if you identifty the ID and know the password): you will have to use another non-Apple address which has never been associated with an Apple ID.

My i-cloud has an old email address, how can i change it?

my i-cloud has an old email address, how can i change it? When I try to delete the account to set up a new one it keeps asking for the password that I dont have. What can I do?

If the old ID is yours, and if it is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

ICloud has my old email address, how do i change it?

Cannot sign im to icloud due to old email address has not been updated

To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

HT5621 I changed my AppleID, but iCloud still has the old email address on my phone. How do I change that?

I changed my AppleID, but iCloud still has the old email address on my phone. How do I change that? It keeps asking me to input my password, but obviously that won't work because the ID is wrong not the password.

Then change your Apple ID back to the old ID, then delete the account. Once done, change your ID to your new one.

I have changed my email address and changed my Apple ID. However iCloud on my ipad and an ipad mini still shows my old email address. How can I change my iCloud email address?

I have changed my email address and changed my Apple ID. However iCloud on my ipad and an ipad mini still shows my old email address. How can I change my iCloud email address?

Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

I want to play music bought from itunes on my new computer but apple id is old email address no longer accessible and password forgotten. Security information date of birth also not accepted

I want to play music bought from itunes on my new computer but apple id is old email address no longer accessible and password forgotten. Security information date of birth also not accepted. No good apple sending reset information to old email address as I cannot access it

Welcome to the Apple Community.
The following article(s) may help you.
Moving your iTunes library to a new computer

I can't update my apps....it has my old email address and I don't remember the pw

I can't update my apps....using an old email address and i can't remember the old password

You can try resetting the password here: https://iforgot.apple.com/

HT2204 I have changed my email address which i have successfully done on my laptop, however when I connect my iphone it still has my old email address and of will not acceprt either my old password or new password.Do I have to unistall itunes and reinstal

I have changed my email address which I sucesfully did on my laptop,however when I connect my iphone it still has my old email address and will not accept either my old or new password.Do I have to uninstall and reinstall again.Please help.Any suggestions.Regards Mark

Settings > Store > Sign out.
Sign in with the new credentials.

I deleted my old email address and added a new one, after my iPhone died iCloud keeps popping up asking for the password of my old email address. I can't remember my password and the account is still gone, it pops up every few seconds. How can I fix this?

I deleted my old email address and added a new one, after my iPhone died iCloud keeps popping up asking for the password of my old email address. I can't remember my password and the account is still gone, it pops up every few seconds. How can I fix this?

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

TS1368 Apple has an old email address, so I can't contact them or get my info anymore. Plus, to give them my phone number to call I am required to have a piece of equipment with a serial number. I don't have that either.

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