TS1368 Blank screen in itunes store.

Done latest itunes update and all system software up to date. Running OSX 10.6.8  Tried all the other fixes.  HELP!!!!!!

See if any of the following fix it.
Try logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and tap 'Sign Out' on the popup and then log back in.
If that doesn't fix it then try closing the iTunes store app via the phone's multitasking bar and see if it works properly when you open the app : double-click the home button to open the taskbar and then swipe or drag iTunes from there up and off the top of the screen to close it, and the click the home button to close the taskbar.
A third thing to try is a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

Similar Messages

  • Blank screen in itunes store-please help im not very technical and when i click on my itunes app the screen is blank how can i fix this please?

    Blank screen in itunes store-please help im not very technical and when i click on my itunes app the screen is blank how can i fix this please?

    See if any of the following fix it.
    Try logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and tap 'Sign Out' on the popup and then log back in.
    If that doesn't fix it then try closing the iTunes store app via the phone's multitasking bar and see if it works properly when you open the app : double-click the home button to open the taskbar and then swipe or drag iTunes from there up and off the top of the screen to close it, and the click the home button to close the taskbar.
    A third thing to try is a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

  • Blank screen in iTunes store.

    When I go to my iTunes store all I get is a blank screen.  Can anyone help?

    Hello PartisanEntity,
    I found a couple of articles with steps you can take when you are not able to connect to the iTunes Store.  I recommend reviewing the following articles:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • No Display, just blank screen in itunes store ver. 10.7

    Hi All,
    so when i log into itunes Store i get a blank screen in the middle.  the side bar shows, but the middle is blank and the little tool bar with home, music, appstore etc also not there.
    i am using windows 7 and upgraded to latest itunes 10.7
    it worked for a few days as normal but now im seeing this problem.  it seems the itunes store has loaded propoerly bcuz even though i cant see the middle i can still hover and randomly click links and it goes to the page but again only displays partially seems most of the pictures are not displaying.
    ive investigated this problem here in support and it seems its been a problem for a couple years,  i ve have tried the following fixes with no success, if anyone has any other options let me know please
    1) reset cache through advanced preferences
    2) netsh winsock reset
    3) check LSP through autoruns.exe for any conflicts.  seems only bonjour and windows live ID namespace provider are in the wiinsock, so don tthink there is any conflict here
    4) completley uninstalled itunes (1) iTunes; (2) QuickTime; (3) Apple Software Update; (4) Apple Mobile Device Support; (5) Bonjour; and (6) Apple Application Support." and reinstalled again
    5) log off and log on windows (someone said it worked for them so i gave it a try since its so simple, but no fix)
    6) deleted itunesprefs.xml
    7) checked that bonjour services in windows firewall were checked in both public and local networks
    anyone got any other ideas ? besides giving up on itunes... thanks

    Actually i thought i reset my cache but i didn't.  i just did it and it worked
    Edit > Preferences > Advanced > reset cache
    restart itunes
    viola !!!!!

  • Blank screen on itunes store...

    I have downloaded the newest version of itunes (10.4.1), and whenever i click on the itunes store, it is just a white screen with grey writing that says "iTunes Store". I have a macbook with Mac OSX version 10.5.8. Please help!

    I just spent a long time at the Genius Bar trying to figure this out. What finally worked was updating Safari (because iTunes is part of the web browser). So try that.

  • Blank screen in itunes search :(

    I've downloaded ios7 and I receive a blank screen in itunes when I hit search.
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    Hi Dodalady,
    Thanks for visiting Apple Support Communities.
    If you're seeing a white screen when searching in the iTunes Store, try the steps in this article:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Best,
    Jeremy

  • Help! Cannot connect to iTunes Store. Only thing shows up is white screen and iTunes Store words appear.

    Help! Cannot connect to iTunes Store. Only thing shows up is white screen and iTunes Store words appear.

    Hi Davin12,
    Here is an article with some troubleshooting ideas for when you are not able to connect to the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Take care,
    - Ari

  • Iphone 4s keeps beeping when plugged in i have blank screen but itunes recognizes it but cant allow access because of the blank screen

    iphone 4s keeps beeping when plugged in i have blank screen but itunes recognizes it but cant allow access because of the blank screen

    As your iPhone is getting connected to iTunes take a backup of your iPhone in iTunes : http://support.apple.com/kb/ht1766
    And then Restore your iPhone to Factory settings and see if it works and if that doesn't fix the problem then there might be something wrong with the Hardware and you will have to take your iphone to Nearest Apple Genius Bar.
    Restore iPhone : http://support.apple.com/kb/ht1414

  • My store wont load its just a white screen with itunes store in the middle

    my store wont load its just a white screen with itunes store in the middle... anyone pls help!!!!!

    Same Here!

  • Blank page on itunes store with ioS7

    I upgraded my ipad with Ios7, since I did it I get a blank page for itunes Store. I retored completely the ipad, same issue ! How can it be fixed ?

    http://www.apple.com/support/mac/app-store/contact/

  • ITunes store = blank screen in iTunes?

    For a couple of days now I'm only getting a blank screen when I try to access the iTunes/App Store in my iTunes. Win7x64, iTunes 10.7
    Anyone else with this issue?
    I remember there was a similar issue a year or so ago and the solution involved downgrading some itunes component or something... but now I'm not sure.
    Thanks!

    Will any other website in any browser work? iTunes surely uses Windows components for internet access and HTML page display. Consider it like another browser. Perhaps re-installing iTunes can help.

  • Blank white screen on iTunes store on a mac - how to fix?

    Hi
    I'm having an issue with my iTunes store on the latest version of iTunes on my PowerMac (10.6.8). When I try to load the store all I get is an empty white screen. Even searching for items doesn't get any result. I can see the load bar in the top window switching over to iTunes store, but when it reaches the end - nothing.
    I've updated all my software, restarted, checked my network connection etc, but nothing has fixed it.
    Anyone have any suggestions?

    I just spent a long time at the Genius Bar trying to figure this out. What finally worked was updating Safari (because iTunes is part of the web browser). So try that.

  • TS1368 When I open iTunes store the page goes blank on my MacBook

    When I open iTunes store it shows the loading bar, it goes to about half and then the page goes blank and I can do nothing but go back to my library. What can I do?

    All software has bugs. Try closing the Camera app via the phone's taskbar and do a soft-reset of your phone, and/or update to the iOS 8.2 which was released yesterday).
    Closing an app : Force an app to close in iOS - Apple Support
    Soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

  • I get blank screen in iTunes when I click on 'Purchased' quick link

    I am no longer able to access my purchased content via iTunes through the 'Purchased' quick link that usually provides access to all purchased content (e.g. films, tv shows, muic, etc), although instead I am presented with a blank screen. I have tried re-installing iTunes, although this didn't help, however someone else logged on through my mac using iTunes and was able to see there content. I can see my content in the cloud via my other apple mobile devices, but not itunes.....
    Any ideas?? Thank you

    Hi Dave17,
    Welcome to the Support Communities!
    If you have a computer, you can view your iTunes Store account and request assistance by following the instructions below:
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    Below are some steps to troubleshoot your connection to the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    I hope this information helps ....
    Happy Holidays!
    - Judy

  • TS1368 Blank screen

    When I go to my itunes and try to click on the store, it starts to load and then stops and I get a blank white screen. It shows my login name and my itunes balance at the top but that's it. Already tried re-starting comp... but no luck.  Also tried logging out, etc.
    Any thoughts?
    (I'm Using a 2.66GHz iMac running 10.6.8)

    Hello simora,
    I'd recommend the following troubleshooting steps in order to get the iTunes Store functioning.
    Troubleshoot issues on a Mac
    If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
    Update iTunes and Safari to the latest version.
    If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
    You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
    If you're receiving a specific error message, follow these steps.
    If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

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