TS1368 Can't connect to the iTunes Store

Itunes not connecting or signing in

After investigating on-line it appears to be a server issue that Apple is currently working on restoring

Similar Messages

  • TS1368 I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not su

    I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not sure how to sort this out. Please help
    Thanks
    Andy

    I've been having this problem for weeks and have found no solution to it. There are lots of other people with this issue too if you look back on the boards. I even e-mailed AND called Apple and have had no luck. I tried all the suggestions they gave me and all the ones I found on here- nothing worked. I even uninstalled and re-installed iTunes (boy was that a pain!) and no difference.
    The weird part is that I have an old laptop that works and if I buy music with the laptop I can download it with my regular computer buy buying does not work on my regular computer. That tells me it's not a connection issue. I can't get to my account either.
    I can't figure out why an issue that has kept so many people from purchasing a product has been ignored!

  • TS1368 I can't connect to the iTunes store with my Apple TV. I can see what movies are on offer but when trying to access my account i am advised "Can't connect to server" (times out).

    I can't connect to the iTunes store with my Apple TV. I can see what movies are on offer but when trying to access my account i am advised "Can't connect to server" (times out).

    I have the same problem with my 3rd gen Apple TV. I can preview iTunes movies, stream from my Mac, Airplay from my other devices but I cannot rent a movie on iTunes. Every time I try I get "Can't connect to ITunes" and "Unable to sign in". Had technical support review the problem over the phone and they agreed to send me a new one. Same problem. Interestingly enough my 2nd gen Apple TV works just fine.

  • I can't connect to the iTunes Store because the network connection was refused.

    I can't connect to the iTunes Store because the network connection was refused. I'm using a laptop with Windows 7 Ultimate.

    Hi ChanTwo,
    Welcome to the Support Communities!  The article below will help you troubleshoot the issue you are having with the connection issue you are having with the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    I hope this information helps ....
    - Judy

  • HT1689 Can't connect to the iTunes Store?

    I have apps that need to update, and when I try, I get that I cannot connect to the iTunes Store? 

    Hello Taeba
    Check out the article below to troubleshoot your issues connecting to the iTunes Store on your iPad.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    -Norm G.

  • HT1937 it keeps saying i can't connect to the iTunes store when i try to make an in app purchase

    title says it all.  I try to purchase 10$ gems in the game clash of clans with 10$ credits on my itunes account and it keeps saying contact support and then it says cant connect to the iTunes store

    Hi Williamo18,
    Welcome to the Apple Support Communities!
    I know it is frustrating when you cannot connect to the iTunes Store. In this situation I would recommend the steps in the attached article to help you resolve this.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Have a great day,
    Joe

  • I can't connect to the itunes store from my iMac...But can from all other devices?? Any ideas?

    When trying to connect to the itunes store from my imac it says unable to connect to the itunes store at this time...please try again later.  Has been for 2 days now.  I'm able to connect from all other devices, just not our imac.  Any suggestions??

    Hi there Kevdog,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    -Griff W.

  • How can i connect to the itunes store on my ipod?

    i've tried buying an album off of itunes but it keeps coming up with 'cannot connect to itunes store', will i be charged even though it is working? and how can i download it without this happening?

    Hello there, JosieMay7.
    The following Knowledge Base article has some great information for troubleshooting your issue:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Additionally to verify if you have been charged, the following article will help you determine that:
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • Why can't I buy an In-APP purchase? It says that I can not connect to the iTunes Store and that I will have to contact iTunes Store Support.

    Hey everyone
    With my iPhone 4S I purchased the NAVIGON Europe App, downloaded needed files and maps within the App and all worked fine. But when I try to buy certain add-ons via In-App purchase I get a window telling me that it can'T connect to the iTunes store and that I have to contact iTunes store support.
    This is what I have already tried to make it work:
    Reset my iphone via iTunes (set it up as new iPhone)
    Changed itunes store payment option from Click&Buy to credit card
    restarted iPhone several times
    scratched my head
    checked restrictions under settings in iPhone: all is correct; in-App purchases allowed
    chewed my lip
    finally sent a message to the itunes store support.. waiting for their answer
    no changes so far. I still get the same error message.
    Any ideas?
    hugs
    malzi

    You will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT5113 "Invalid code error" and "can't connect to the iTunes Store." Any suggestions?

    I keep getting an "invalid code error" when trying to preview a course with the enroll code. When I click on the link to the course, I get an error that says "can't connect to the iTunes Store." Any suggestions?
    I tried previewing a test course I made about a year ago. I was able to request access to the course, went into Course Manager and approved it, but hours later it still says awaiting approval on my iPad.
    Any ideas as to what could be going on, aside from a cruel April Fool's joke?
    Thanks.
    David

    How about trying to sign out of your account on the iPad, restart the iPad, sign back into the account and then try again?
    Settings>Store>Apple ID - tap on your ID and sign out - restart - go back - sign in.
    Other than going through the support article - if you haven't already done so - the only other thing I can think of is to reset/reboot the iPad. That can clear the memory and it does help solve a lot of "hinky" issues.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • I can't connect to the itunes store and have some problems with other websites. Some websites load OK. I had the same problem on my iPad and changed the DNS, but don't want to do this on my iMac, anyway, surely I should have my router's DNS?

    I can't connect to the iTunes store from my iMac and have problems loading a number of other websites, however some websites load perfectly well. I have had the iTunes store issue on my iPad and resolved it by changing the DNS but surely I should use the DNS for my router. I don't really want to change it for the iMac as I access secure sites with it to internet shop.
    Any ideas, I was going to try loading Chrome but can't get it without going through the iTunes store. Anyway, that is treating the symprom not the cause.

    Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security, (including anti-phishing and redirects) (Full information about Open DNS is here: http://www.opendns.com/home/nobloat ) and further independent information can be read here:
    http://reviews.cnet.com/8301-13727_7-57338784-263/free-dnscrypt-tool-enhances-ma c-web-security/?tag=mncol;txt
    and here:
    http://www.macworld.com/article/1146064/troubleshootdns.html?t=234
    Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:
    208.67.222.222
    208.67.220.220
    (You can also enter them if you click on Advanced and then DNS)
    Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:
    http://support.apple.com/kb/TS2296

  • I get an error that says can't connect to the itunes store when I search for a specific artist only

    Hi all,
    When I try to search for music by a specific artist in the iTunes store on my iPhone 5, I get an error that says "Can't connect to the iTunes store".  This only happens when I search for music by this band.  I can search for other artists and listen to song clips and everything seems to be connecting to the iTunes store just fine.  But for some reason, it doesn't work with this artist.  The band name is July for Kings.  Not sure if anyone else has had this issue, but I hope so!
    Thanks,
    Rick

    IF you are not able to resolve your issue then contact Apple Support at https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL220,1316 29,PL113,PL302,PF3,PF4,PF9,PL303,PL339,p…
    hopefully they can help. You may also be interested to know that for some reason it is just not available to a lot of people at the same time. Appears to be an issue of more users than their servers can handle. Has happened periodically for at least 6 months that I know of but apparently users are able to use within several days if there are no other issues with the users device.

  • I can't connect to the itunes store! Please help!

    I have been unable to connect to the itunes store for nearly 2 weeks now (since updating to itunes8). I have tried everything that itunes recommends, as well as the firewall stuff. I do not have norton (it has expired - I still have files on the computer but I am not sure what they are). When I run diagnostics on itunes this is what is comes back with:
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Dell Inc. Inspiron 6000
    iTunes 8.0.0.35
    QuickTime 7.5.5
    FairPlay 1.0.15
    CD Driver 2.0.7.5
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.1.0.25
    Bonjour 1.0.5.11 (118.5)
    iTunes Serial Number DB4E5EED84610F01
    Current user is an administrator.
    The current local date and time is 2008-09-19 10:54:21.
    iTunes is not running in safe mode.
    Video Display Information
    Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
    Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {9270639E-7599-4EEA-82D4-2C39130FFBAC}
    Description: Intel(R) PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport
    IP Address: 192.168.1.72
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.254
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.254
    Lease Obtained: Fri Sep 19 10:19:08 2008
    Lease Expires: Sat Sep 20 10:19:08 2008
    DNS Servers: 192.168.1.254
    192.168.1.254
    Adapter Name: {D8DF3DE7-EFCE-48A9-A37E-4082F2F106F0}
    Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.254
    Lease Obtained: Thu Aug 28 08:50:40 2008
    Lease Expires: Fri Aug 29 08:50:40 2008
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection was refused.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection was refused.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection was refused.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection was refused.
    Last successful store access was 2008-09-10 11:50:37.
    Can anybody help me?
    Thanks

    Refer to this article:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368

  • I can't connect to the itunes store. I have the latest version of itunes on my windows 7 computer. I can connect to itunes from my ipad and ipod but no my windows computer. i dont get any error message, the bar at the top just says accessing itunes.

    I can't connect to the itunes store. I have the latest version of itunes on my windows 7 computer. I can connect to itunes from my ipad and ipod but no my windows computer. i dont get any error message, the bar at the top just says accessing itunes

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • I can't connect to the itunes store.  I've tried everything in the articles for trouble shooting and nothing works.  My library comes up, my ipod syncs, and I get no alert messages.  I'm running Vista.

    I can't connect to the itunes store.  I've tried everything in the articles for trouble shooting and nothing works.  My library comes up, my ipod syncs, and I get no alert messages.  I'm running Vista.

    I can't connect to the itunes store.  I've tried everything in the articles for trouble shooting and nothing works.  My library comes up, my ipod syncs, and I get no alert messages.  I'm running Vista.

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