TS1368 cant sign out or into itunes store without getting an "unknown error 0x800B0101" please help!!

i cannot sign out or into my account, but the store still remembers my name! i keep getting "unknown error 0x800B0101" no advice relative to that code has worked thus far, im extremely frustrated

I received this email from Apple and this corrected the problem for me...  I only had to reset the iTunes cache
1) Open iTunes
2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac)
3) In the Preferences menu, click the Advanced tab
4) In the Advanced menu, you should see a button that says "Reset Cache". Please click this button.

Similar Messages

  • When I try to login into iTune store, I get an Unknown Error (-50)

    Ever since I moved into my new home, my sisters and I haven't been able to login to the iTunes store. I have a secure connection, but I have no idea what's wrong.
    And I have tried all of Apple's troubleshooting steps, so don't bother.

    Ever since I moved into my new home, my sisters and I haven't been able to login to the iTunes store. I have a secure connection, but I have no idea what's wrong.
    And I have tried all of Apple's troubleshooting steps, so don't bother.

  • TS1368 "We could not complete your iTunes Store request. An unknown error occurred (0x80092013). There was an error in the iTunes Store. Please try again later."

    Can anybody help - its frustrating that I cannot connect to iTunesvia my Windows PC and I get this message every time!! I have uninstalled and loaded iTunes on twice and I still have the same problem.... :-(

    I started getting this message a couple of days ago.
    Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828

  • Everytime i try to sign into my itunes account, it says: We could not complete your iTunes store request. An unknown error has occured (0x800b0101). What does this mean and how can i fix it?

    Everytime i try to sign into my iTunes account, it says: We could not complete your iTunes store request. An unknown error has occured (0x800B0101). What does this mean and how can i fix it?

    Hello zabetnz
    Start with the article below to get access to the iTunes Store. If it does not work, then there are some links towards the bottom of the article for additional troubleshooting.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    -Norm G.

  • When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later."  How do you resolve this?

    When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later."  How do you resolve this?  Has been going on for days now.

    I started getting this message a couple of days ago.
    Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828

  • TS1368 I can't connect to iStores through iTunes on my Windows Xp machine. Everything is updated and I am getting message: We could not complete you iTunes Store request. An unknown error occurred (-1202). Any suggestions??

    I can't connect to iStores through iTunes on my Windows Xp machine. Everything is updated and I am getting message: We could not complete you iTunes Store request. An unknown error occurred (-1202). Any suggestions??

    I have the same problem PLUS I get the "Genius is temporarily unable to show you related music..." whenever I select a song. This occurs even when I log in as Administrator. Updating to 8.0.1 did not fix either problem.
    I can access the iTunes Store and download music. Genius had no problems uploading my iTunes Library info, and it can create playlists for selected songs. I believe this rules out communications and authorization problems. I have a G4 Mac Mini, a G5 PowerPC, and an Intel iMac with the same problem, so it's unlikely to be a Mac hardware issue. A firewall problem was unlikely (since I can access the iTunes Store), but I tested this with the firewall off. Both problems still remained. Updating Genius, turning Genius off and then on again, reinstalling iTunes 8, updating to 10.5.5, etc. did not work.
    The only unusual factor is that I have HughesNet satellite 'broadband.' I cannot see how that would matter, but perhaps the individual song iTunes Store and Genius features don't get along with something in my HughesNet 'modem.' Any ideas from other users?

  • Since updating to the new iTunes, I have been getting this error message while trying to sign in to iTunes. "We could not complete your iTunes store request. An unknown error occurred (-50)."  HELP PLEASE

    Is anyone else receiving this error message, "We could not complete your iTunes store request. An unknown error occurred (-50)."?  Please Help

    Try Here  >  http://support.apple.com/kb/TS1583
    And See this Discussion...
    https://discussions.apple.com/thread/4204776?start=0&tstart=0

  • ITunes Store error msg: We could not complete your iTunes Store request. An unknown error occurred (-50).

    So I began having trouble connecting to the iTunes store with my computer about a month ago. It was working fine, I purchased and downloaded some music, and then the next day I got this message when I clicked on the iTunes Store: "We could not complete your iTunes Store request. An unknown error occurred (-50). There was an error in the iTunes Store. Please try again later."
    Some basic facts about my computer:
    Mac OS X 10.7.3, purchased in May '12.
    iTunes is updated to the latest 10.6.3 version.
    I have Sophos Anti-Virus (newly installed in the last two weeks).
    No firewalls are set up.
    Parental controls are not blocking anything (don't have them set up).
    Internet connection is fine, no matter how I connect.
    I did have an older version of iTunes (the previous version, so it wasn't that old) when the problem began, so I updated to the newest version hoping it would fix it; but it hasn't. I have checked the firewalls per apple community posts. I have checked the network connection. I only just put on an Anti-Virus (and the problem was pre-AV, so it shouldn't be that). I FINALLY figured out how to uninstall iTunes, and then I reinstalled it. The store still won't open, giving me the same message. 
    A little more research seems to show that the (-50) error is when it times out? But the message appears barely half a second after I click on the iTunes Store icon. It doesn't seem to even try; there isn't enough time to warrant a 'timing out'.
    I am at a loss. At this point I am considering taking my computer in and telling them 'fix it, no matter what', but if I can avoid the hassle of being without my one and only computer for at LEAST a week, that would be great.
    Does anyone have any ideas?! 
    Thank you and God bless!
    Mary 

    Hi Laura-Wedders,
    Thanks for visiting Apple Support Communities.
    On August 7th, some users may have been unable to make purchases from the App Store, iTunes Store, Mac App Store, or iBookstore. Apple worked quickly to resolve these issues, however you may have experienced them.
    To check the current status of these systems please see:
    Apple - Support - System Status
    http://www.apple.com/support/systemstatus/
    If you are still experiencing issues, you may want to troubleshoot with the following articles:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    All the best,
    Jeremy

  • We could not complete your itunes store request. An unknown error occurred (0x80092013)." what should i do??

    yup! when ever i sign into itunes it shows the message "We could not complete your itunes store request.  An unknown error occurred (0x80092013). There was an error in the itunes store please try again later" and when i sign up , it shows the same message! but i can brows through the hole itunes store! plz give me the solution! i Need It.

    Try this on your Internet Explorer:
    Tools > Internet Options > Connection tab > LAN Settings > uncheck box "Use a Proxy server..."

  • We could not complete your iTunes store request! And unknown error occurred! (12002)

    Hello everybody!
    I finally installed Mac OS X Lion on my MacBook Pro yesterday and I bought it from Mac's App Store! However I went to iTunes stroe using my Lion Operating System and I downloaded the new Cut the Rope: Experiments and my account was working fine in the beginning of the day! Then I realised that I wanna changed my accounts e-mail adress and this is not my main e-mail adress! So I changed it and after that I am not able to sign in to iTunes Store from my Mac OR FaceTime! BTW FaceTime was working fine as well! I tried creating new Apple ID's but even they didn't work for me! I received the error "We could not complete your iTunes store request! And unknown error occurred! (12002)"!
    I tried signing in with my friends MacBook Pro with a different IP and he we received the same error again! I can sign in to apple.com through Safari and I can sign in with my iPod Touch! What should I do ??! Any soloutions ?!?!
    Peace
    Romin

    Got it. I realized that I am logged in under my old log-in name (email) on my iPad. After I signed out and logged in back under my new log-in name (email) on iPad, it went through on my Mac as well. Check if you are not logged in to iTunes under the old ID on another device.
    MH

  • TS1717 Hi, my iTunes application is not connecting to the iTunes store. It is coming up with the following error message "we could not complete your itune store request. An unknown error occured (11222)" Can you please assist?

    Hi, my iTunes application is not connecting to the iTunes store. It is coming up with the following error message "we could not complete your itune store request. An unknown error occured (11222)" Can you please assist?

    Hi Laura-Wedders,
    Thanks for visiting Apple Support Communities.
    On August 7th, some users may have been unable to make purchases from the App Store, iTunes Store, Mac App Store, or iBookstore. Apple worked quickly to resolve these issues, however you may have experienced them.
    To check the current status of these systems please see:
    Apple - Support - System Status
    http://www.apple.com/support/systemstatus/
    If you are still experiencing issues, you may want to troubleshoot with the following articles:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    All the best,
    Jeremy

  • We could not complete your iTunes Store request. An unknown error occurred (-50).

    Hi,
    I am unable to login to my Apple account on iTunes. I had updated my OS from windows 8 to Windows 8.1 and had also updated to the latest version of iTunes. When I tried to connect, I was getting the error 'We could not complete your iTunes Store request. An unknown error occurred (-50).' I am unable to sync or backup my iPad.
    Please help!!
    V

    Hello imfamous,
    When you get an error 50 when trying to download content from the iTunes Store, then check out the article below. Check to see if you have anything blocking access form Apple servers as well as clearing out any cached content that may have already been attempted to download. 
    iTunes Store: "Error (-50)" when downloading purchased content
    http://support.apple.com/en-us/TS1583
    Regards,
    -Norm G. 

  • "We could not complete your iTunes Store request. An unknown error occured (-1202) - FRUSTRATED

    Hi,
    I had been using iTunes version 10.7 till i started getting the error "We could not complete your iTunes Store request. An unknown error occured (-1202). I tried to troubleshoot it but didnt work, therefore i upgraded to the latest iTunes version 11, and this didnt solve the problem either. Now i have reverted back to the older version of 10.7, have even restored my system to some earlier date when everything was working but issue still exists. I have noticed many people have also experienced this issue but most of them faced this with the latest version of iTunes 11. Please suggest - i am frustrated now and have almost given up.
    Thanks
    Hassaan

    I have the same problem PLUS I get the "Genius is temporarily unable to show you related music..." whenever I select a song. This occurs even when I log in as Administrator. Updating to 8.0.1 did not fix either problem.
    I can access the iTunes Store and download music. Genius had no problems uploading my iTunes Library info, and it can create playlists for selected songs. I believe this rules out communications and authorization problems. I have a G4 Mac Mini, a G5 PowerPC, and an Intel iMac with the same problem, so it's unlikely to be a Mac hardware issue. A firewall problem was unlikely (since I can access the iTunes Store), but I tested this with the firewall off. Both problems still remained. Updating Genius, turning Genius off and then on again, reinstalling iTunes 8, updating to 10.5.5, etc. did not work.
    The only unusual factor is that I have HughesNet satellite 'broadband.' I cannot see how that would matter, but perhaps the individual song iTunes Store and Genius features don't get along with something in my HughesNet 'modem.' Any ideas from other users?

  • "We could not complete you iTunes store request.  An unknown error..."

    "We could not complete you iTunes store request. An unknown error ocurred (-50). There was an error in the iTunes store. Please try again later."
    I have a macbook that has two users, me and my daughter. Whenever my daughter tries to open the iTunes store on "her" desk-top she gets the above error. Whenever I open iTunes store on "my" desk-top it opens just fine. Any thoughts? Thanks very much.

    Hi Laura-Wedders,
    Thanks for visiting Apple Support Communities.
    On August 7th, some users may have been unable to make purchases from the App Store, iTunes Store, Mac App Store, or iBookstore. Apple worked quickly to resolve these issues, however you may have experienced them.
    To check the current status of these systems please see:
    Apple - Support - System Status
    http://www.apple.com/support/systemstatus/
    If you are still experiencing issues, you may want to troubleshoot with the following articles:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    All the best,
    Jeremy

  • We could not complete your itunes store request. An unknown error occurred 0x800B0101

    I got this message when i plugged my iphone into my computer. We could not complete your itunes store request. An unknown error occurred (0x800B0101)

    same problum any help me

Maybe you are looking for

  • Trying to download iOS 5 it says there is a problem with my Windows Installer Package?Help?

    I'm trying to download the iOS 5 and I get almost all the way done but then it stops when it's on Status and goes to an error and says "There is a problem with this windows Installer Package.  A program run as part of the set up did not finish as exp

  • How do you build an image gallery in Flash CS3 actionscript3?

    I am building my entire website in flash cs3, actionscript3 but I really need help building an image gallery. What I need is a horizontal scroll bar that contains thumbs within it and then loads the full size image right above the scroll bar. Anyone

  • Problem with resizing the new Pages window

    I can't get my Pages Window any smaller, it says (if I use Window Tidy for example) that the window size was restricted. With the old Pages I used to have two Pages-windows open right next to each other, so I coul work on two documents at the same ti

  • DropShip Order: How does update on OE Line flow to PO Requisition?

    Hi All, This is in 11i (115.10.2) I have a scenario where we might need to interrupt and customize the functionality where the updates from OE DropShip Line flow to PO Requisition (Please note PO Order is not created yet). My question is: How does th

  • PDFs no longer viewing nicely in reader - anyone else?

    CP8, windows, flash > 13, Adobe reader XI. published cp file as PDFs not working/opening. Being redirected and shown this info: "You need Flash Player to view Flash content in PDFs, PDF Portfolios, and other features. Adobe Reader and Acrobat no long