TS1368 error in accessing iTunes Store Ox80092013
I have purchased an HP 5750, installed Home Premium, and Norton 2013 IS. My proxy server is American Family Online web browsing filter. I am able to get to iTunes through the proxy server, but as soon as I login to it I get the message, "Error in accessing Itunes store. Unknown error. Please try again later." I get the error code Ox80092013. I contacted the proxy server and was told it was not a problem on their end. My account has been inactive for several months, so I tried creating a new account but still get the same error message. If it is permissible, please rely to [email protected] Otherwise I will try to get back to this page. Larry
I have this issue too. I sent an email and got a link to visit the community and find my answer here. I'm NOT happy with the email I got. I've been able to see my appleid and then click on Music or Movies but I cannot go to the home screen of the Store. This is obviously something they will have to do an update for. We aren't the only ones with this same issue. I've seen more than one question/subject about this same thing.
Similar Messages
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After updating my iTunes to the newest I cannot access iTunes store.
When I pess the button "iTunes Store" I get the message: "Your request could not be completed. The item you've requested is not currently available in the U.S. store." Does anybody know what's going on???I have this issue too. I sent an email and got a link to visit the community and find my answer here. I'm NOT happy with the email I got. I've been able to see my appleid and then click on Music or Movies but I cannot go to the home screen of the Store. This is obviously something they will have to do an update for. We aren't the only ones with this same issue. I've seen more than one question/subject about this same thing.
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I have a proxy server and the server is allowing me to go to iTunes. But I get a message "Error in accessing iTunes store. Please try again later." Error code ox80092013. I cannot find that code in the troubleshooting section. I have just installed a new PC HP5750, with Norton IS 2013. I installed the current version of iTunes directly from the iTunes site. My proxy server is American Family Online web browsing filter. I contacted them and they said there should not be a problem with their server. I have had an account previously, but has been inactive for several months. I even tried to create a new account, but still got the same error code.
Someone please help with this. I have accompaniment tracks on iTunes that I need for music ministry.Hi Lcoffin8,
Thanks for visiting Apple Support Communities.
See this article for additional information and steps that can help:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
Jeremy -
TS1368 Can't access iTunes store - error -3212
Just installed new version of iTunes but now can't access the store because of 'error -3212' - although my internet connection is fine. How can I fix this, please?
Try this:
1. Go to Settings>General>Date and Time>Set Automatically>Off
2. Set the date ahead by a few months
3. You should then be able to connect to the store -
TS1368 display says accessing iTunes store, but never connects
My computer keeps sayin that iTunes is accessing the iTunes store, but it will never access it. It just coninually acts like it is accessing the store but never actually comes up. Like its in weird store limbo.
Thanks,Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
0x80090213 error while accessing itunes store
i have reinstalled it two time completley still getting this error message..
Please helpI'd like to add some more details to my question.
I don't know if this happens at Win8 since I updated to Win 8.1 right after I purchased my laptop, all Win patches are up to date and also iTunes, I am running Win 8.1 64bit Pro version.
I tryed to reinstall iTunes, install quicktime or reinstall quicktime, also tryed to use microsoft kb 2639417, but it does not support win 8.1. -
I have recently had a laptop with windows 8 on, i was able to access itunes store last night but as i was in there adding to my wishlist my laptop did an update and since then I have had this error message when trying to access itunes store. Can anyone help as i am not that good with computers. thanks
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
When I turn on my computer, an error message says "AppleSyncNotifier.exe-entry point not found. The procedure entry point xmlTextReaderConstName could not be located in the dynamic link library libxml2.dll" Cannot access itunes store, sync phone, etc. Two weeks ago did this and Apple support had me remove and reinstall iTunes. Doing it again. Help....
With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
Copy the libmxl2.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
Reboot and see if all is well
In case that your OS is Windows 7 (64 bit)
1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
2. Copy file "libxml2.dll"
3. Open new windows explorer, to to location C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
4. Paste file "libxml2.dll" to the location.
5. Reboot your computer, it should not display that message, it should be clear.
Good Luck -
New ipod touch 32gb. Can access iTune store.Can sample music selection. Completed latest update for ipod Can't make any purchases. Get error "could not complete your iTunes store request. An unknown error occured (-1202)". security SSL 3.0 & TSL 1.0 OK. Firewall enabled for iTunes. ???
laneymenion wrote:
Using Proxy: Yes
HTTP Proxy: 192.168.100.15:80
Change the Using Proxy to No
Have you allowed itunes and itunes helper in your security software firewall? -
windows explorer stops working when i try to access Itunes store from PC..windows 8.1...itunes is updated to lates version for 64 bit
Hi, mikev_01.
Thank you for visiting Apple Support Communities.
Issues connecting to the iTunes Store can be due to multiple causes and not always a simple fix. I would recommend going through each of the steps in the attached articles below. Be sure to test the results after processing each step.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H. -
Error message "499" when trying to access iTunes store
Downloaded iTunes to computer and when I go to access itunes store I get error message "499" what to do now
It's typically related to security software issues, gayle. If you're running Kaspersky security software, try switching off Kaspersky Parental Controls. Otherwise, see:
iTunes for Windows: Troubleshooting security software issues -
can't access itunes store. no error message but store won't open at all. any ideas? thanks
i been trying to purchase music and get into my itunes account but error -1202 won't allow me to get into my account or purchase music. I spoken with the so called experts at apple and they've been putting me through the ringer with their suggestions that don't work. i've been purchasing music all before with no problems why all of a sudden this problem? Can someone please tell what to do or give any suggestions as to why this is occuring.
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In iTunes software get error message when attempting to access iTunes Store. Could not connect. Unknown error occurred (0xx800903318). Make sure your network connection is active and try again...NG
Hello there,
Thanks for using Apple Support Communities.
Since this error 0x800903318 combined with the network connection error message is occuring when you're trying to connect to the iTunes Store, I'd like you to please follow the steps in the article linked to below.
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Cheers,
Alex H. -
Have not used Itunes in a while and I cant access Itunes Store with out downloaded new version but I keep getting error message with download. Can I just access the Istore without downloading new version?
downloaded new version but I keep getting error message with download.
What does the error message say, andrea? (Precise text, please.) -
I can't access itunes store, error 0X80090213
I'm not able to access iTunes store through iTunes 11.1.3.8. I'm running Win 7 64-bit. The error I receive is 0x80090213. I disabled Norton Firewall, refreshed the modem and the router several times with no success. I restored the system to an earlier time when iTunes worked but that did not work either. I also uninstalled and reinstalled iTunes and got the same result. The date and time on computer are properly set. Any ideas how to fix this? Thank you
Try this:
1. Go to Settings>General>Date and Time>Set Automatically>Off
2. Set the date ahead by a few months
3. You should then be able to connect to the store
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