TS1368 I have Windows 8 and cannot connect to my iTunes. What do I have to do? Thanks

I recently bought laptop with Windows 8. Now I can't use my iTunes on new computer. What can I do? Thanks

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Hope it helps.
Thanks,
Garry

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I am using Windows 7 Pro, 64 bit on a brand new PC, and cannot connect to the iTunes store using iTunes version 10. HELP!!

Ok, so after purchasing a new computer, with windows 7 pro, 64 bit, I tried downloading the newest iTunes, which at the time was 10.2.1 (i believe). After installation, everything seemed to work, except that iTunes was unable to securely connect to the internet, use home sharing, or validate my computer.
As troubleshooting, I first ran msconfig, and then turned OFF all programs that boot at start up EXCEPT itunes and quicktime. After a restart, i opened itunes again, and got the same result. That led me to believe that iTunes was NOT being blocked by another program on my machine. I am currently running itunes 10.7 successfully on a Windows 7 32 machine at work. Anyhow, for grins, I tried to install version 9 on the new computer, and it installed perfectly, and immediately connected to the itunes store, leading me to believe that there is nothing wrong with my software configuration (not sure if this is a safe assumption or not). I then tried to let iTunes update itself using the automated update function. It tried to update itself to the most current version, then 10.6. Again, iTunes was unable to connect to the iTunes store. I HAVE tried disabling the anti-virus software (AVG), but that made no difference.
I have since gone back and reinstalled iTunes 9. Here's the catch though. When I reinstalled using version 9, I had to redo all my library files. I'm about 1/2 way through my CD's, and now have a substantial library file going. The last time I let iTunes update itself to 10.6, once I realized that it was not going to connect to the store, I uninstalled iTunes, and reinstalled ver. 9. However, when I did this, it told me it could no longer open the library file, because it was a newer .itl or .xml (i believe it was one of those two extensions) library file. At that point, I basically started everything over again, using version 9, and have been importing CD's like a madman at night.
Here are my questions:
1) Is there a way to make a copy of the files that store my library info, so that if my upgrade to ver 10 IS NOT SUCCESSFUL, I can restore ver 9, but still have all of the album art work, playlists (when I import music, I create a playlist with the artists' name, and store things that way), etc. in tact?
2) What else can I try (firewall settings, internet options, etc.) to try and get version to to successfully install? I would really like to get all the benfits of the newer versions.
3) When I tried to get apple tech support before, they wanted me to pay a ridiculous 69$ fee for phone support. I just bought an iphone 5....this should entitle me to a fresh 90 days of phone support, right? The reason I ask here is that I could hardly understand the "tech" that answered the phone when I called for tech support last time, and to be honest, it really ****** me off that they wanted to try and milk me for another 69 bucks....I've purchased every iPhone since the 3Gs came out (pre-ordered at that), and have nearly gone broke purchasing music from their iTunes store....heck, maybe they're doing me me a favor not letting me into the store, huh?
Any help or ideas would be greatly appreciated,
-Brian

Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Phone dissabld and cannot connect it to itunes

My son age 3 was playing with my phone and got me disabled .I cannot connect it with itunes either
I do know my passcode but my phone is dissabled

i found the solution

HT1527 I have a new computer with windows 8 and cannot connect to itunes store, any ideas please

Since purchasing a new computer with windows8 I am unable to access itunes store. My security is Norton. Please help

When you save what kind of documents? Reader Touch or Reader XI do not create pdf files. There are all sorts of problems emailing pdf files. It recommended that you post a link to a pdf file save on the net and email the link.

I just loaded iTunes 10.5 on my new windows 7 and cannot connect to the store

It sees my phone, syncs, shows my tunes, but I get a blank screen when I try to connect to the store or the help page. When I click on "View My Account" from the Store tab, I get my account info, but only as a text list - no graphics. I ran diagnostics from within iTunes (passed every test) and sent screen shots to support, but was unsuccessful in getting anyone to respond. I'm sure it's a setting somewhere within Windows (maybe???) because I can connect from other computers at my office, just not mine!

No problem, wha. Actually, I'd wanted to speak to you about this one anyway. (Apologies if I'm late to the party about the issue again.)
There's a good solid hint that this one affects Safari for Windows page loads as well as iTunes Store loads. (Presumably, it's via interference with the webkit engine for both applications.) Just the one example to work from so far:
Re: iTunes Store & Safari Won't Load
... but since coming back to ASC last year, I'd also seen some otherwise-mysterious systemwide SfW page-load failures (over at Safari) that I think might bear further investigation along these lines.

IPod is disabled and cannot connect / restore on iTunes

Hello,
I stopped using my iPod for a few weeks then when I tried to use it again it said:
"iPod is disabled try again in 21,813,856 minutes"
I don't know how this could have happened as I haven't been trying to unlock my iPod. It could have been one of my cousins who tried to play with it.
I searched the internet for solutions and the one I found said to sync with the computer last synced so I can access my iPod again, but my iTunes was broken due to Windows Error 7 (14001). So, I had to use a different computer. When I plugged my iPod in, iTunes said:
"iTunes could not connect to the iPod because it is locked with a passcode. You must enter your passcode on the iPod before it can be used with iTunes."
I found a solution on the support website which told me to turn my iPod off, then hold onto the home button while plugging the iPod in. I did so and it was successfully connected. Then, I pressed the "Restore" button on iTunes and it seemed to work. But then, a box popped up which said:
"The iPod "iPod" could not be restored. An unknown error occured [3194]"
So I googled the error and it told me to open c:\windows\system32\drivers\etc\hosts and on the last line, write 74.208.105.171 gs.apple.com
I did so and tried to restore again, it didn't work.
Please help me fix my iPod.
Thank you,
Louise

Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
Abov from:
http://support.apple.com/kb/TS3694

HT1926 iTunes won't install everything it needs to run. I remove it from my computer and reinstall it and it keeps saying it. I am using Windows 7 and the latest update from iTunes.

iTunes won't install everything it needs to run. I remove it from my computer and reinstall it and it keeps saying it. I am using Windows 7 and the latest update from iTunes.

What does the error message say when you install iTunes and it fails?
This post was edited by Malignance

I cannot connect to the iTunes Store. I receive Error Code -1202. This problem began yesterday. I have been successfully connecting to the store for months on this PC. I am running Windows 7 and the Windows Security Center. Thanks for any help

TS1368 I cannot connect to the iTunes Store. I receive Error Code -1202. This problem began yesterday. I have been successfully connecting to the store for months on this PC. I am running Windows 7 and the Windows Security Center. Thanks for any help.

Hello alankilner,
And welcome to Apple Discussions!
Using Proxy: Yes
Try temporarily disabling this setting by following the steps outlined in this Apple support document.
http://support.apple.com/kb/TS1490
B-rock

Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.

Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.

Cured the problem! Reinstalled an earlier version of itunes from oldapps.com (version 10) now everything works as it should. I would suggest that if you are experiencing these problems that you do the same. I must say that it is a brave business decision on behalf of apple to effectively lock out all windows 7 users from their products and sales channels and I can only wish them luck in this very shortsighted policy.

TS3297 I keep getting the error 306 cannot connect to the iTunes Network when downloading songs on iTunes. I've tried all the troubleshooting steps from the forums and my technical issues are still unresolved. I have Windows 7. Please help!!

I keep getting the error 306 cannot connect to the iTunes Network when downloading songs on iTunes. I've tried all the troubleshooting steps from the forums and my technical issues are still unresolved. I have Windows 7. Please help!!

iTunes Store loads partially or returns "Error 306" or "Error 10054"
Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
To address proxies, Remove Internet Options proxy settings ( http://support.apple.com/kb/TS1490 ) and connect to the Internet without a proxy.
To reset iTunes Store cache:
In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
Click the Advanced tab.
Click the "Reset cache" button.
Click OK and see if the issue is resolved.
Adjust Parental Controls in iTunes:
Open iTunes.
Access iTunes preferences:
On a Mac: From the iTunes menu, choose Preferences.
On a Windows PC: From the Edit menu, choose Preferences.
Click the Parental Controls tab.
Remove restrictions on Parental Controls.
For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
http://support.apple.com/kb/TS4123?viewlocale=en_US

I have windows 7 64 bit, Core i5, I have tried every option identified in the discussion groups but still cannot connect to the iTunes Store, any ideas?

I have a brand new Core i5 Windows 64bit laptop, but cannot connect to the iTunes Sore. I have tried every solution suggested in the discussion groups but I still cannot connect. This includes completely removing all security and firewalls, and I still cannot connect. I have re-load the software in different combinations again to no avail. Any ideas anyone?

Could you walk us through what happens (when you try to connect to the Store) in some more detail, please?

Internet works, but I have an exclamation mark instead of AirPort connection and cannot connect to my WiFi.. PLEASE HELP!

Internet works, but I have an exclamation mark instead of AirPort connection and cannot connect to my WiFi.. PLEASE HELP!

When you see an exclamation point in the Wi-Fi menu, from the menu bar, select
 ▹ System Preferences... ▹ Network
Click the Assist me button and select Assistant. Follow the prompts. You may get a warning that Wi-Fi is not available, that you're too far from the base station, or that you're using the wrong password.
Assuming that you've ruled out those possibilities, restart the computer and try again. If there's no change, click the lock icon in the lower left corner of the preference pane and authenticate, if necessary. From the Location menu at the top of the window, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Applyand test.
If there's still no connection, and if you have control of the router, compare its settings to Apple's recommendations. Some third-party routers may be incompatible in 802.11b/g/n radio mode. Try setting the mode to 802.11n only.

TS1741 Bought an app last night. Tried to buy another an hour later and got the window that says "Cannot connect to iTunes Store". Still unable to connect today. Tried restarting router. Help please....thanks!

Bought an app last night. Tried to buy another an hour later and got the window that says "Cannot connect to iTunes Store". Still unable to connect to store today. Tried restarting router. Help please....thanks.

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

I get a message that my ipad and iphone cannot connect to the iTunes store. I have tried to sync books to my iPad and iphone and i get the message that I cannot connect to the iTunes store and thus cannot sync a book to my books app. Why?

I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying

I have the new iOS 6 on my iPad, and when ever I try to log on to the iTunes store this comes up: Cannot connect to the iTunes store. Anybody help please? :)

I have the new iOS 6 on my iPad, and when ever I try to log on to the iTunes store this comes up: Cannot connect to the iTunes store. Anybody help please?

I'm also having this problem I've already tried changing the year stuff and its still the same I succeeded once when I toggled my credit card account but after that the same problem occurred.

TS1368 I have Windows 8 and cannot connect to my iTunes. What do I have to do? Thanks

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