TS1368 I received a refurbished Iphone touch, at first I was.hmmm/The screen is locked out! What can I do?

Hello, I bought two refurbished I Phone touch, one is locked by a password made by the previous owner, how can I get around that?

http://support.apple.com/kb/HT1212

Similar Messages

  • I broke the screen on my ipod touch 4th gen and im trying to do a backup on the data but it says i need to enter a passcode on my ipod but the screen dosent work so what can i do

    hey i broke the screen on my ipod touch 4th Gen and im trying to do a backup on the data but it says I need to enter a passcode on my ipod but the screen dosent work so what can I do.

    You can't backup the iPod t iTunes then. You will have to use an existing iTunes backup.
    If iCloud backup is turned on and the iPod is still working (not disabled), the iPod will automatically backup daily if an internet connection is available and the iPod is connected to a charging source.

  • I updated iphone 4 to ios 7.1 and the camera doesn't work. what can I do?

    i updated iphone 4 to ios 7.1 and the camera doesn't work. what can I do?

    First, try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data by resetting, but it can cure some glitches after installing new software or apps.
    If this does not help, and to rule out a software issue, set it up as new device without using the latest backup, in case that backup contains corrupt data.
    Is the camera working after that, restore from the backup. Is the camera still not working, this might be a hardware failure and you'll have to get the phone serviced by Apple:
    How to back up your data and set up as a new device
    iPhone - Contact Support - Apple Support

  • HT1212 my iphone 5 is disabled because of passcode and is saying connect to itunes.but iphone wont connect to itunes.because of the screen being locked.what can i do

    My Iphone 5 is disabled as i have locked the password many times.my iphone is saying connect to itunes.but iphone will not connect to itunes so i cannot get into my iphone.WHAT CAN I DO?????????????????

    Open current iTunes on computer, connect iPhone to computer with lightning cable, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode, click Restore button of iTunes.

  • HT1692 My mail on iPad stopped working and if you touch it, it brings out a blank sheet and the screen is disabled. What can I do to resolve this?

    Please help, mail icon on my iPad just stopped working. It displays a blank page and disables the screen when touched. What can I do to rectify this issue. Thanks.

    Have you tried a Reset? [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. The screen will go blank. Be patient, the device will power ON again in the normal way. It is app and data safe!]

  • Stolen Iphone. They turned it off, and it had a lock. What can they even do with it?

    It was stolen from me, and I immediatly went and tracked it using find my Iphone. Apparently, it is turned off and has been for a few days. I have a lock on the phone, so they can't get into it. What can they do? If it is pawned to someone, won't it have to be turned on? I feel like at some point, they need to turn it on or it is nothing to them. Is this just a waiting game for me?

    alex.lek wrote:
    I'm confused about if they plug it in to restore it, will find my Iphone show the last known location on Icloud, or will that information be gone? I'm just trying to understand before I move on.
    It depends how quick they are.  When an iPhone is power on, the location information is not instantly updated - it may take a few minutes before Location Services gets a stable location fix, find my iphone is activated and tries to talk to the iCloud servers, and the servers respond and the location information is exchanged.  And if they are inside, so GPS is impeded, then a location fix may take awhile as the system cycles through its options trying to get a location fix.
    So if they power it up,plug it into iTunes, force recovery mode quickly enough, then it is unlikely the iCloud server will get the information before the wipe begins.
    It just is not something you can count on as there are too many things that have to happen in succession, each with their own potential delays, and it really takes little time to power on an iOS device and initiate a restore.

  • My iPod touch needs to be activated and the screen is locked.

    My iPod touch screen wasn't working so I turned it off. After I turn it on again it says "activation requiered". I went to the iTunes in my computer and try to activate it but then it says It was locked and I need it to enter the pass code, even thought I know my password I couldn't enter it because the iPod need an activation and the touch doesn't response.
    I hope you really can help me i don't want to loss my iPod :(

    http://support.apple.com/kb/HT1212
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • My iPod Touch 2g Mc Model isn't recognized by iTunes and the screen is black. What can I do?

    I accidentally turned DFU mode on my Ipod and know it isnt recognized by iTunes and the screen is black. Need help urgently!!!
    the IPSW is 4.2.1

    Place the iPod in recovery mode and then connect to the computer and restore via iTunes. For recovery mode:
    Recovery mode

  • Help! My new iPhone is asking for a password but I never set one and am locked out - what can I do?!?!

    help!!! My new phone is asking for a password but I never set one and am locked out - what can I do?!?!

    Is it asking for your Apple ID password or the passcode to unlock the phone?
    If it's asking for your passode, use the steps in this article: http://support.apple.com/kb/ht1212

  • HT4623 my iphone gives an error msg close to the end of ios6 update. what can i do?

    i tried to use icloud backup but it gives error too.
    i cant update ios6 nor can icloud backup in order to reset all settings.
    what can i do now?

    Disable your antivirus and and firewall software and try the update again from iTunes.

  • Neither of my buttons on my iphone work. the screen is blank. What can I do?

    Any Ideas?

    Do a hard reset - hold the Sleep button and Home button together for about 10 secs until you see Apple logo.

  • I have an apple certified refurbished iPod touch 3rd generatio.  When playing the music with headphones, the music moves from song to song.  When it is on a docking station, it repeats the song.  Any ideas why or how to fix it?

    I have an apple certified refurbished iPod touch 3rd generatio.  When playing the music with headphones, the music moves from song to song.  When it is on a docking station, it repeats the song.  Any ideas why or how to fix it?

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync all music and resync
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             

  • HT1212 my iphone 5's screen blacks out every now and then. the phone is turned on but the screen is black and i can receive calls. what is wrong with my phone

    my iphone 5's screen blacks out every now and then. the phone is turned on but the screen is black and i can receive calls. what is wrong with my phone?

    I have to believe this has something to do with iOS 7 issues. I have taken my screen blacked out 5s twice to the Genius Bar and the found a bunch of system apps had crashed.  So if this is the case, is iOS7 the problem?

  • My iphone died and when I plugged it back in to charge it when it powered on the screen remained black.  I can hear when I receive a text and a hear siri.  I have tried holding down the sleep and home button

    My iphone died & I plugged it back in to charge when it powered on the screen remained black.  I can hear when I receive a text and siri.  I have tried holding down the sleep and home button and restoring in itunes neither worked.  The screen on the phone is cracked but has been working fine until now.  Please help!!!

    Here's how to perform the restore:
    HT1414
    If you can actually get to restore, maybe (I estimate a 0.01% chance) you'll be able to do a backup before the restore.  Actually, from the symptoms you describe, I suspect a restore won't work either and you'll need to do a recovery.
    Just in case, if you need to recover (restore fails), here's how.  Note you may have to try to get into recovery mode more than once.
    http://support.apple.com/kb/HT1808

  • I have Iphone 5 and updated to IOS 8... I can not receive a call, the Screen become black and I can not answer the phone call

    I have Iphone 5 and updated to IOS 8... I can not receive a call, the Screen become black and I can not answer the phone call

    Hey there jjroca,
    It sounds like you are unable to make or recieve phone calls because the screen goes black. I would start by quitting all the running apps on the device:
    iOS: Force an app to close
    Double-click the Home button.
    Swipe left or right until you have located the app you wish to close.
    Swipe the app up to close it. 
    When you have done that restart the device and test the issue again:
    iOS: Turning off and on (restarting) and resetting
    If that does not resolve the issue, I would use the troubleshooting in the following article, named:
    iPhone: Troubleshooting issues making or receiving calls
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

Maybe you are looking for

  • I purchased a song on my iPhone but can't find it now

    I purchased a song through iTunes on my iPhone 4s. I showed up in my purchased folder and I was able to play it like always. Before I updated to iOS7, I syced my phone. After the update, I tried to play the song and it's not on my phone or in iTunes

  • Error message when upload PO (DTW)

    Dear All, when i upload PO using the DTW, error message prompt out, but i cannot find any mistake in the upload files for both header and items. i have 10 records to upload, then i upload it one by one, there is no problem. would like to know if anyo

  • BPM Multinline Message

    Hi, i have developed Multi-Mappings Externally via XSLT my XSLT creats a structure like: <?xml version="1.0" encoding="utf-8"?> <Messages>      <Message1>                         <Envelope>data1</Envelope>                         <Envelope>data2</Env

  • My iPod 5th Generation charger just stopped working??

    Both my mother and I have iPod 5's and we've only had them maybe 6 months. I've never had any problems with the charger I have which is the white regular one that came with the iPod when I bought it. Today, when I got home from school, I tried to cha

  • How to print entire print component

    I have an application with fixed height & width. I have a list component that displays additional content when an item is clicked. I want to be able to print the entire list with each item's additional text. I'm only getting a part of the data. I cre