TS1368 Iphone and Ipad connections to Itunes store problem

On both my iPad 2 and iPhone 3g I cannot access the itunes store to download updates for my apps. I enter my apple id and password and on both devices I get the message "cannot connect to itunes store" and the only option is to press ok. I know the apple id and password are correct as they work fine on my MacBook Pro. Also internet connection works fine on both devices

I think I've worked out that my problem was caused by me changing my apple I.d. That is my apps were purchased with one apple i d but I was using the new one for trying to download the updates. Seems obvious, but it would have been easie if the apple error message just told me that!

Similar Messages

  • My iphone 5 and ipad 4th generation having the same problem of connecting to wifi, cannot load app store and cannot connect to itune store... help !!

    my iphone 5 and ipad 4th generation having the same problem of connecting to wifi, cannot load app store and cannot connect to itune store... help !!

    Try this:
    1. Close all apps in the Task Bar. Double-click the Home button and hold apps down for a second or two. Tap the minus sign to close app.
    2. Hold the Sleep and Home button down until you see the Apple Logo.

  • TS1398 My iPad & iPhone won't connect to iTunes store.... it worked just fine earlier today... but not now. Nothing has changed.  I've gone through all of Apples suggested troubleshooting guides but it still won't work! Help?

    My iPad & iPhone won't connect to iTunes store.... it worked just fine earlier today... but not now.
    My daughter also has an iPad and an iPhone and these too won't connect either (use the same iTunes account)
    Nothing has changed since this morning,  I've gone through all of Apples suggested troubleshooting guides but it still won't work!
    Help?

    p.s.  I just signed out of my apple id on daughters iPad and tried to create a new apple ID and still got the message CANNOT CONNECT TO ITUNES STORE......    
    so is this a problem with apple rather than my devices? Just seems weird that all our apple devices are doing this this afternoon when they were just fine this morning.......
    P.P.S  Just got a text from a friend with iphone and ipad......they are having same issue so at least I know it's not just me, so what's going on here APPLE?????

  • TS1368 when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing

    when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing this?

    Hello katyhale,
    I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
    If you are getting a white screen when accessing the iTunes Store and using a Windows computer, I recommend reviewing this article:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    If you are still not able to access the store, I recommend the following article:
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Iphone will not connect to itunes store

    Most of the time my iphone will not connect to itunes store, error message is loads of zeros ending in 8.
    Checked on google and it appears to be a regular item of discontent, but so far I cannot find an answer that works.
    Can anyone help please?

    Hi kingdaddi,
    Welcome to the Support Communities!
    The article below will walk you through the troubleshooting steps for connectivity issues with iTunes:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    I hope this information helps ....
    Have a great day!
    - Judy

  • I have a iPhone and iPad on one iTunes account, I have recently bought two further I touches fir the kids , should I set them up with their own apple ids and the can I transfer purchases through all devices

    I have a iPhone and iPad on one iTunes account, I have recently bought two further I touches fir the kids , should I set them up with their own apple ids and the can I transfer purchases through all devices,

    Hi jhyiesla,
    Im not sure wether I got you right or not. But my advice/s would be as follows:
    These steps help you get rid of old apps you downloaded years ago and you do not use anymore.(Also frees space on your mac after emptying the trash)
    1) go to iTunes and delete all applications in it. Make sure to move them to trash! Do not empty your trash yet. Its your backup if step 3 doesnt appear.
    2) connect both your devices(one after each other) and make a backup. !!!Dont press the Sync button, press the Back Up Now Button
    3) Then it asks you if you want to backup applications as well. Confirm. (This is how apps get transferred manually)
    4) Then Sync your devices... The first time it might be, that there are some additional apps loaded to your devices you dont want to.. delete them on your Device (not iTunes) and after that you should be good every time you sync again.
    5) now you can empty your trash on your mac.
    Further,
    - You should regularly connect your devices with iTunes to make sure they are backed up. (Even if you have activated iCloud backup, the iTunes backup is more proper i.e.. Apps)
    - If you hate scrolling through a list of apps in iTunes, you can re/install apps directly on iOS not via iTunes. I absolutely never go to the "Applications" section in iTunes. I install and delete apps directly on iOS.
    jl

  • Get message on iPhone 4S, "Cannot connect to iTunes Store." How can I access the iTunes Store?

    I get a Message on iPhone 4S, "Cannot Connect to iTunes Store." How can I access iTunes Store?  Yes,  I am WiFi connected.

    Well folks I finally got my "can't connect to iTunes" issues fixed. Seems that there was an unauthorized change to my email address and account therefore not allowing mr to connect to iTunes.
    Here is how I got it fixed.
    1. Contacted iTunes store support
    2. Followed their instructions and replyed with the following info:
    An order number from one of my purchases
    Last 4 digits of the c.c. Used for the iTunes store acct
    Answer to one of my security questions
    And 2 items from this list.
    Birthdate
    Billing address for Acct
    Phone number on acct
    It was after all of this that they saw that someone had made an account modification back in February when the issue began. Seems they changed my email address just slightly and that is what kept me from being able to sign in and not a password issue. This was likely due to a phishing email that came out in conjunction with iCloud asking users to change their passwords to a more secure form by adding a capital and number.
    To get all of this cleared up it took about 4 days as we emailed back and forth. I also needed a seperate email address they could use to send me info. Once they determined the issues and went to get them fixed by changing the email address associated with the acct and I created a new password I was able to access iTunes with no issues and even my previously thought lost acct balance was there.
    Hope this helps
    Crash

  • Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.

    Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.

    Cured the problem! Reinstalled an earlier version of itunes from oldapps.com (version 10) now everything works as it should. I would suggest that if you are experiencing these problems that you do the same. I must say that it is a brave business decision on behalf of apple to effectively lock out all windows 7 users from their products and sales channels and I can only wish them luck in this very shortsighted policy.

  • I brought a new computer is there any way to put the items that i have on my iphone and ipad on my itunes with out erasing and reformating my divices.

    I brought a new computer is there any way to put the items that i have on my iphone and ipad in my itunes. I know the music and apps i paid for but what about the songs and photos. that are not paid for. and having it sync with out it telling me that it has to erase all my things.

    See Recover your iTunes library from your iPod or iOS device.
    tt2

  • How can I completely get my iPhone and iPad disconnected from iTunes Match? I don't usually have Cloud access and find iTunes Match to be very annoying.

    How can I completely get my iPhone and iPad disconnected from iTunes Match? I don't usually have Cloud access and find iTunes Match to be very annoying.

    Csoud1 is correct. But if you still want to keep your iTunes Match subscribed and did not want to sync with your iOS devices, do the following:
    On you iOS devices, just go to Setting > Music > disable iTunes Match

  • I already have my iPod, iPhone and iPad synched to iTunes on my PC.  How many more iOS devices can I add (is there a limit)?

    I already have an iPod, iPhone and iPad connected to and synching via my Windows PC.  Can I add other iOS devices? How many more?  Will this all chance once iCloud becomes official?

    No limit to devices. The limit for authorized computers however is 5. iCloud has not been released yet but I should think not.

  • When I use my iPhone and go into the iTunes  Store Search,  it clocks/gets-stuck in Loading.  Also if I select iTunes and App Store in Settings, nothing happens.  Any advice?  Thanks.

    When I use my iPhone and go into the iTunes Store Search, it clocks/gets-stuck in Loading.
    Also if I select iTunes and App Store in Settings, nothing happens.
    Any advice?
    Thanks.

    I guess no advice.  Thanks anyway.

  • My iPhone says cannot connect to iTunes Store when I try to make an in app purchase. What do I do?

    My iPhone says cannot connect to iTunes Store when I try to make an in app purchase. What do I do?

    I have also this problem iam trying to purchase gems but i have message says cannot connect to itunes stores then another msg purchase failed

  • Why my iPhone 4 cannot connect to itune stores?

    My iPhone 4 cannot connect to itune stores.what do I do to get it connect?

    I have the same problem. I can't update or install apps. I get the "Cannot connect to iTunes Store". I can however, update via 3G.  I have reset my network settings twice but the problem persists. I've even tried updating in totally different locations using different Wifi routers. No luck. An answer would be great!
    -Thanks!

  • I have a wireless network at home. I run my iphone and ipad on it with no problems. Just purchased a MacBook Pro, and now my wi-fi keeps disconnecting and i get an error message saying another device is using the same IP address. What does all this mean?

    I have a wireless network at home. I run my iphone and ipad on it with no problems. Just purchased a MacBook Pro, and now my wi-fi keeps disconnecting and i get an error message saying another device is using the same IP address. What does all this mean?

    Hello AKCamus
    To give you some ideas of what to do next, I have provided a few articles that will give some troubleshooting Wi-Fi connections and recommended Wi-Fi settings.
    iOS and OS X: Recommended settings for Wi-Fi routers and access points
    http://support.apple.com/kb/HT4199
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
    http://support.apple.com/kb/HT4628
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

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