TS1368 "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again." This article will guide you through the basic troubleshooting for the iTunes Store

"iTunes could not connect to the iTunes Store. Make sure your network connceiton is active anr try again

all network conection is working very well

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Problem login to Itunes store in window 7, it keep pop up 'itunes could not connect to the itunes store.An unknown error occurred (0x80090318). Make sure your network conenction is active and try again.

This problem is confusing me and i can't login since the day i bought and i'm using iphone 6.

Greetings AndrewwChinnn,
It sounds as though you are unable to connect to the iTunes Store. I have located an article that can help with the specific error you mentioned:
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Thank you for contributing to Apple Support Communities.
Best,
BobbyD

Can not sign into the Store, get "make sure network connection is active and try again

Help, can not sign into the Apple Store; get "make sure your network connection is active and try again"?

Hello Rainman66,
If you are having trouble connecting to the iTunes Store, follow the information specific to Windows XP in the troubleshooting article below:
iTunes: Advanced iTunes Store troubleshooting - Apple Support
https://support.apple.com/en-us/HT203361
I hope this information helps ....
- Judy

TS1368 Error message in iTunes: "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again.".

Since I upgraded my anti-virus software to Trend Micro 2013, I now get this error message:
"iTunes could not connect to the iTunes store. Make sure your network connection is active and try again."
My internet connection is working fine. I suspect it is related to my anti-virus upgrade.
Any ideas?

Definitely try disabling anti virus software then try iTunes.
Can't connect to the iTunes Store

I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2: "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." help!

I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2: "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." I have dug a little bit into possible problems but haven't found a solution yet, one note is that the network connection is OK. A response would be highly appreciated! Thanks in advance.

Hi c1r1g1,
If you are having an issue connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

I received this error: "iTunes could not connect to the iTunes Store. An unknown error occurred (-3212). Make sure your network connection is active and try again." We are connected. Any ideas on how to solve this?

I downloaded iTunes. I was going to put an MP3 lecture on iTunes so I could put it on our new iPad but I got the message:
"iTunes could not connect to the iTunes store. An unknown error occurred (-3212). Make sure your network connection is active and try again." I was able to get on this site so I know the connection is fine. Any ideas how to fix this?
Thanks.

Hello Buck
If you are having issues with the iTunes store, check out the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using Apple Support Communities.
Regards,
-Norm G.

"iTunes could not connect to the iTunes Store. An unknown error occurred (-3212). Make sue your network connection is active and try again." What can I do to fix it?

Help! I'm getting the following error message:
"iTunes could not connect to the iTunes Store. An unknown error occurred (-3212). Make sue your network connection is active and try again."
I'm obviously connected to the internet since I'm typing this. What can I do to fix the problem? Thank you for your help!

Hello Buck
If you are having issues with the iTunes store, check out the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using Apple Support Communities.
Regards,
-Norm G.

ITunes RADIO is not working. "iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again." Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so - iTu

iTunes RADIO is not working.
“iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again.” Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so …
iTunes STORE not “connectable” with my otherwise perfectly-working internet connection, viable, up and running for all other uses.
Simply put, firstly, I can't connect to the internet when I click on Radio. People are quite suspicious that this is Apple incompetence or your company's famous arrogance for this commonly-suffered problem that you won't or “can’t” fix.
Read the many web comments and you won’t be pleased with yourselves: the suspicion is that if you ruin internet radio on iTunes, Apple will somehow make more money on music downloads, etc. Bull.
Also, thirdly, my old playlist of 20 or so internet radio stations in the Ambient category STILL PLAYS !
Then fourth, I installed the latest available version of QuickTime Player 7.app Version 7.6.6 but it didn’t solve the problem either. I had QuickTime Player.app Version 10.2, but substituted what Apple website said was the latest, LOWER NUMBERED QuickTime Player version of 7.6.6
Fifth, I can't connect to iTunes store no matter what I do or what user group's advice I try. So I can’t buy or download anything from iTunes. Bad for business.
Sixth, I updated to the latest version of iTunes but this weird problem remains. All suggested Apple fixes or user group fixes are useless. Where is Apple’s famous technical competency, vaunted customer support?, and user-friendly product reputation? Get it back, please.
Solve this problem of yours ASAP for us, your numerous disgruntled, dissatisfied customers of iTunes. You can do better, should, and really –in all fairness- must.
===============================================================
NOTE: no password for iTunes exists in my Keychain. Is this a problem?
Apple ACCOUNT ID, and iTunes ID password, works but not to access iTunes with my healthy internet connection.
Apple store id It works via direct internet connetion but not through iTunes. Very strange.
===============================================================
FYI, Hardware Overview:
Model Name:                       MacBook Pro
Model Identifier:                 MacBookPro8,2
Processor Name:               Intel Core i7
Processor Speed:               2 GHz
Number of Processors:    1
Total Number of Cores:    4
L2 Cache (per Core):         256 KB
L3 Cache:                            6 MB
Memory:                              16 GB
Boot ROM Version:            MBP81.0047.B27
SMC Version (system):      1.69f4
Serial Number (system):   C0*******F8V
Sudden Motion Sensor:
State:   Disabled
Intel 6 Series Chipset:
Vendor: Intel
Product:            6 Series Chipset
Link Speed:       6 Gigabit
Negotiated Link Speed:           6 Gigabit
Description:      AHCI Version 1.30 Supported
M4-CT512M4SSD2:
Capacity:           512.11 GB (512,110,190,592 bytes)
Model: M4-CT512M4SSD2
Revision:           040H
Serial Number: 0000000012330912E75A
Native Command Queuing:    Yes
Queue Depth:   32
Removable Media:        No
Detachable Drive:        No
BSD Name:         disk0
Medium Type:      Solid State
TRIM Support:     Yes
Partition Map Type:     GPT (GUID Partition Table)
S.M.A.R.T. status:         Verified
Volumes:
disk0s1:
Capacity:           209.7 MB (209,715,200 bytes)
BSD Name:         disk0s1
Content:            EFI
disk0s2:
Capacity:           511.25 GB (511,250,432,000 bytes)
BSD Name:         disk0s2
Content:            Apple_CoreStorage
Recovery HD:
Capacity:           650 MB (650,002,432 bytes)
BSD Name:         disk0s3
Content:            Apple_Boot
Volume UUID:   600737FB-7A29-3BAE-859E-CBFE2E90C39A
<Edited by Host>

This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
I live in Europe ,So Be persistent and don't give up ! Aug. 2013

Error message when accessing iTunes Store: "iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." Internet's fine! Please help!

Everytime I try to access the itTunes Store, this is the message I receive:
iTunes could not connect to the iTunes Store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again.
The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.

I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us.

Cannot sync my iphone to my itunes account on the computer. I get the message: iTunes could not connect to the iTunes store An unknown error occured (-3212). Make sure your network connection is active and try again.

I cannot sync my iphone to my itunes account on the computer. I get the following message: " iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure our network connection is active and try again." Has anyone else had this problem?

Did you find a resolution as I'm having same problem?

Hi, so I keep having problems logging onto the iTunes store in iTunes and I get this error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."

Hi,
So I keep having problems logging onto the iTunes store in iTunes where an error message pops up saying: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."
How do I fix this?

Hey thatssoivi,
If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L

When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54) Make sure your network connection is active and try again."

When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54) Make sure your network connection is active and try again."

I've had the same problem for a month and yet I still cant get iTunes to work, I've heard different solutions but none have worked for me
This may or may not work for you but its worth a try even though it didnt seem to work for me, Good Luck!
Control Panel
Internet Options
Connections Tab
Click LAN Settings
Uncheck "Use A Proxy Server"

Received following error message "itunes could not connect to the itunes store. make sure your network is connection is active and try again." i know the connection is active. what can i do to resolve?

received following error message "itunes could not connect with Itune store - make sure your network connection is active and try again" i know my connection is active. does anyone know how to fix this problem?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
Now launch your iTunes and see if it is working now.

Does any one know how to connect itunes up? when i click on store it always says 'itunes could not connect to the store. Make sure your network connection is active and try again.' if you know how to fix tell me please, please!

does any one know how to connect itunes up? when i click on store it always says 'itunes could not connect to the store. Make sure your network connection is active and try again.' if you know how to fix tell me please, please! thanx

Work through all the troubleshooting here: iTunes: Advanced iTunes Store troubleshooting
B-rock

HT1768 itunes could not connect to itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again.

I keep getting this error message when I try to log into Itunes, has anyone else seen this error? If so how did you fix it?
Itunes could not connect to itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, and try again.

Have you disabled any firewall and security/antivirus programs? This seems to have helped the vast majority of people who have posted the same problem in this forum.

TS1368 "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again." This article will guide you through the basic troubleshooting for the iTunes Store

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