TS1368 My PC will not connect to the iTunes store

My PC will not connect to the iTunes store, I have no problem with my iPhone or iPad. But with the PC all I get is the icon showing it trying to connect, but never successfuly. I have the latest iTunes software and no problem with my internet connection or any other websites. This is particularly annoying as I cannot purchase direct from the store on my PC or transfer any pruchases made on my iPhone or iPad to the other device

When I click on the store it just never opens, I do not receive any message. I try to "refresh the page" and nothing. While having the store selected I go to "help" and check for updates and i get a message; "The iTunes updatte server could not be contacted" and it prompts me to check my internet connection which is fine. None of the items under the "Store" respond with anything.
I ran a iTunes Diagnostics/ Under "Which Tests do you want to run" I check only "Network Connections" and the results that I receive is...
Network connectivity:
     Network interfaces, verified
iTunes Store connectivity:
     Internet connection, verified
     Secure link to iTunes Store, FAILED
Does this help?

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TS1368 I have tried uninstalling and re-installing and my pc still will not connect with the iTunes Store. I have tried just about every suggestion on the web to no avail, please help.

I have tried uninstalling and re-installing iTunes and my pc still will not connect with the iTunes Store. I have tried just about every suggestion on the web to no avail, please help.

When I click on the store it just never opens, I do not receive any message. I try to "refresh the page" and nothing. While having the store selected I go to "help" and check for updates and i get a message; "The iTunes updatte server could not be contacted" and it prompts me to check my internet connection which is fine. None of the items under the "Store" respond with anything.
I ran a iTunes Diagnostics/ Under "Which Tests do you want to run" I check only "Network Connections" and the results that I receive is...
Network connectivity:
     Network interfaces, verified
iTunes Store connectivity:
     Internet connection, verified
     Secure link to iTunes Store, FAILED
Does this help?

TS1717 ipod touch will not connect to the itunes store

can some one tell my why the ipod touch will not connect to the itunes store - just says it can not connect.

Hello, rumisha.
Here is an article that will help you troubleshoot the connection to the iTunes store you are experiencing on your iPod Touch. Scroll to the section labeled Troubleshooting on an iPhone, iPad, or iPod touch. Attempt to connect to another wifi network to see if the issue persists as this could be the cause.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Also, check the date and time. I have attached a screen shot as this could cause an issue if not set correctly.
Cheers,
Jason H.

My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection

My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection

As I mentioned above, I am not very tech savvy so I have no idea why a wireless protocol would be showing up there, I'm just listing everything I see in hopes that someone might know something I can try. This is why I am asking for help here - I'm not sure what has happened that has made me unable to connect, especially since it seemingly occured while nobody was using the computer.
I guess I should clarify that I'm not a total hillbilly- normally my firewall is set to 'on', but I set it to 'off' to try and troubleshoot the issues here as I was told that sometimes it can interfere with the computer's ability to connect to the internet. If this is not the case and firewall does not affect anything, I will turn it back on while I try to fix this.
I have tried the method you mentioned above a few times - I actually contacted my ISP earlier this week and they recommended resetting the router like that. They didn't mention any known network issues.

My itunes on a windows 7 pc with dsl connection will not connect with the itunes store

my itunes on a windows 7 pc with dsl connection will not connect with the itunes store. Any suggestions about why not or how to get it to connect?

After reading the whole post, I still don't capture the exact error message or code from it when you failed to install Office 2013.
The only clue is that "bootstrap loader error" ...
It seems that you want to upgrade Office 2007 to new Office 2013, by default, we could complete the uninstall previous Office version and install the new Office in the installation wizard.
At this point, if you get the install source through CD or other media. I recommand that we copy/paste the installation to local drive. Then turn off all of anti-virus and firewall, begin to setup in
Windows clean boot mode.
Please use a setup log to troubleshoot setup problems in Office if the installation problem still occurs.
http://support.microsoft.com/kb/826511/en-us
Tony Chen
TechNet Community Support

HT201413 With no firewall iTunes 10.7 STILL will not connect to the iTunes Store.

With no firewall iTunes 10.7 STILL will not connect to the iTunes Store.
Is there anyway to disable the function.
It also seems to be preventing me from syncing with my iPhone 4S becuase of the constant need it has to "access" the store.

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

How to De-authorize an older PC running Windows 2000 with iTunes 7? My itunes will not connect with the iTunes store to all the de-auth request.

How to De-authorize an older PC running Windows 2000 PC with iTunes 7? My itunes will not connect with the iTunes store to all the deauth request.

The "Deauthorize All" command is only available if iTunes thinks you are currently using 5 authorizations.
Otherwise, you can only deauthorize the old computer by using "Deauthorize this computer" from the computer itself.
If the old computer is no longer operable, you can't deauthorize it, but that is not a problem.

ITunes recognizes my iPhone, but will not connect to the iTunes Store

After having to re-install all the software on my computer, iTunes will recognize my iPhone 4 okay, but will not log into the iTunes Store using a valid user name and password. I can still log in to the iTunes store on my iPhone, but just not on my computer. I get an error message that says, "We could not complete your iTunes Store request. An unknown error occurred (-50). There was an error in the iTunes Store. Please try again later." I also conducted the "Run Diagnostics" test for network connectivity tests, device connectivity tests, and device sync tests. All three tests passed with green lights. However, I still get the following error message "One moment please, Connecting to the iTunes Store, Loading..." when I highlight the iTunes Store and attempt to log in with no success. I also disabled the Windows 7 firewall as I did get a previous error message that said iTunes was not enabled in the Windows firewall. I have my computer configured the same exact way I did before having to reinstall all my programs, and iTunes worked fine. I've included some of the comments from the diagnostics below...
Thanks for any advice you can provide.
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-09-04 19:30:35.
**** Device Connectivity Tests ****
iPodService 10.4.1.10 (x64) is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Device Sync Tests ****
Sync tests completed successfully.

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

ITunes will not connect to the iTunes store

Ever since I installed the new iTunes on my laptop I get an error message. "iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."
I have an internet connection with my laptop as I am posting this message from it. I don't know if there is a setting in the new itunes or what. Any help would be great.
Thanks

This is what it shows me after running diagnostics and i dont know what else to do??
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
GATEWAY T3408
iTunes 8.0.1.11
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.1.13
Bonjour 1.0.5.11
iTunes Serial Number E2D4FF220A8DF73B
Current user is an administrator.
The current local date and time is 2008-11-24 13:51:43.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82865G Graphics Controller
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {DF492986-A13D-4EF5-92AC-70882A0EA0A8}
Description: Airlink101 SuperG Wireless Adapter - Packet Scheduler Miniport
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Nov 24 13:05:38 2008
Lease Expires: Tue Nov 25 09:27:53 2008
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {96F1FB67-CF5C-4482-B60F-0E00B41CE590}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Tue Nov 25 09:27:53 2008
Lease Expires: Tue Nov 25 09:27:53 2008
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.
Last successful store access was 2008-06-25 00:30:43.

ITunes will not connect to the iTunes store once again

Okay so last year when I updated my iTunes I could not connect to the store. I eventually got it to work. Well I went to update my itunes again to update my iphone and once again after itunes installed it will not connect to the store so I cannot update my iphone. I have deleted it and added it again in both norton and windows firewall and it still will not work. Any help would be great as this is a real pain.
Thanks
Here is the output when I run diag.
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
LENOVO 0768A78
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 7D8A8483B8B9A46A
Current user is not an administrator.
The current local date and time is 2009-07-05 22:10:14.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {EA374AA4-C2F2-4B22-8CF0-2DE8DCB49783}
Description: Broadcom 802.11g Network Adapter
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Jul 05 20:58:03 2009
Lease Expires: Mon Jul 06 20:58:03 2009
DNS Servers:
Adapter Name: {8246CDCC-66C9-4BAD-B147-7C842940147A}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-06-20 21:52:34.

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

My ipod touch will not connect to the itunes store when trying to download an app. message saying Cannott connect to itunes store

My ipod touch will not connect to itunes store.. when downloading an app. message appears cannot connect to itunes store. resulting in failure of download

Try here:
Can't connect to the iTunes Store
It may be an Apple problem since ther has been other posts today wih the same problem.

TS1368 why can i not connect to the itunes store?

Why can I not connect to update my apps on my I phone?

Hello sakif16,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a nice day,
Mario

My itunes i just down loaded will not connect to the itunes store.

I was trying to authorise my computer when all a sudden I am signing into this program to ask questions but I just downloaded itunes and when promted the iunes program will not connect to the strore. Why is it that i can not locate the authorise this computer option?

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Ipad will not connect to the itunes store

when i access the ap store or itunes and try to download anything a mesage appears saying that cannot connect to the itunes store. I will have 5 bars and 3G and it will still not connect

Hello dnccoleman, First check your date and time, They should be normal not 2017 or something, Make sure it's the same year and month. If it keeps telling you cannot connect forget your network then re-connect to it.
If that didn't help too, Try reseting it, Otherwise I recommend you take it to Apple.
Regards,
Ramiro ^_^

My computer will not connect to the iTunes store

My computer keeps coming up with the message " cannot connect to the iTunes Store" how can I fix this so that I can update my apps?

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

TS1368 My PC will not connect to the iTunes store

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