TS1368 seems like itunes cannot recognize the device connected to it, please help

my iphone cannot connect to itunes, already tried to check the cable and the usb port of the deskstop pc and even the notebook still the same.. can anyone help me resolve this issue?

Make sure you are using a main USB port off the computer, USB 2.0 is the only way the iPod will function properly. If you are using Windows XP, the iPod will show up under the "Safely Remove Hardware" icon as well as Device Manager. The reason the iPod does not show up in iTunes or My Computer is because the computer thinks the iPod and hard drive are the same letter. To fix this problem follow these steps:
Go to START
Control Panel
Administrative Tools
Computer Management
Click on Disk Management (Lower Left)
Right Click on the iPod "Drive"
Click on Change Drive Letter and Paths
Click on Add
Select any letter above D:
A message will pop-up, click OK
Restart the computer
Windows will now recognize the iPod as a separate drive in My Computer and it will also appear in iTunes.
The "Do Not Disconnect" icon is normal when the iPod is connected to the computer.
I hope this info is helpful!
Dell Inspiron 5150   Windows XP   Laptop

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