TS1368 Still cannot connect to iTunes store with iPad2. Have tried all suggestions.

I cannot connect to iTunes store with my iPad2. Not sure why. If anyone has suggestions, I'm all ears...  Thanks so much!

Don't know if this has any bearing on the conversation at hand, but I ran into this issue last night. Started when I couldn't purchase anything via Comixology. Which caused a lot of swearing.
But then realized, that I couldn't get to the Apple store either.
Figuring that it was my wifi access point being a jerk, I reset that. And "forgot", then reconfigured my wireless.
Still nothing.
At this point, I checked our ISP (Charter) to see if they had an outage. They did. DNS servers were hosed. I gave up and went to bed.
This morning. Same thing. One thing I noticed, was that all of our computers -- not iDevices -- had no problems. Weird.
So I checked the firewall, and found that every request was going to Malaysia, or Thailand. I have country blocking enabled on our firewall. So, I thought that was weird. Checked the IP addresses that were blocked, and found that they were Akamai addresses. I allowed one device through, to test, and everything works.
Wondering if Apple is leaning on Akamai for the flood of traffic that the IOS 6 upgrade is causing.
In any case, if your ISP, or firewall, router, what-not blocks Asian rim countries, it's worth a check.

Similar Messages

  • TS1424 Still unable to connect to iTunes using my IPad, have tried all suggestions still no luck.

    I am unable to update my apps through the app store. I have updated software, synced to my iMac. Still can not connect to iTunes store. Any suggestions?

    Don't know if this has any bearing on the conversation at hand, but I ran into this issue last night. Started when I couldn't purchase anything via Comixology. Which caused a lot of swearing.
    But then realized, that I couldn't get to the Apple store either.
    Figuring that it was my wifi access point being a jerk, I reset that. And "forgot", then reconfigured my wireless.
    Still nothing.
    At this point, I checked our ISP (Charter) to see if they had an outage. They did. DNS servers were hosed. I gave up and went to bed.
    This morning. Same thing. One thing I noticed, was that all of our computers -- not iDevices -- had no problems. Weird.
    So I checked the firewall, and found that every request was going to Malaysia, or Thailand. I have country blocking enabled on our firewall. So, I thought that was weird. Checked the IP addresses that were blocked, and found that they were Akamai addresses. I allowed one device through, to test, and everything works.
    Wondering if Apple is leaning on Akamai for the flood of traffic that the IOS 6 upgrade is causing.
    In any case, if your ISP, or firewall, router, what-not blocks Asian rim countries, it's worth a check.

  • HT3204 I have made sure my computer is updated, ran the connectivity tests and all passed except for cd player but I still cannot connect to iTunes store.

    I am not able to connect to iTunes store. I have tried all their suggstions o the Apple site. Ran all the connectivity tests and on the cd player came up as an error.

    Have you verified that the account information you have stored in iTunes on your computer, EXACTLY mirrors the information you have on file on your iPad?  For example, if you say you live on 1234 Road in iTunes, but on your iPad you say you live on 1234 Rd., you'll have an issue.  Make sure the information on both sides is the same.

  • TS1368 Done all of the above...everything is in order, still cannot connect to the store.  I have the 5th gen iPod and $50 iTunes gift card.  I am going to return both of these items it I cannot find a fix for this.

    Make sure that you can access the Internet on your computer or device.
    Make sure that your computer meets the iTunes minimum system requirements.
    Make sure that your operating system is up-to-date:
    Done all of the above...everything is in order, still cannot connect to the store.  I have the 5th gen iPod and $50 iTunes gift card that I cannot use(been trying now for 6 days).  I am going to return both of these items if I cannot find a fix for this.

    When I called Apple (after wating 42 min. for a live person) I was told to run the APPLE Software Update and turn off location services then restart my computer.  There were no available updates. The iPod touch I got on Christmas day.  The iTunes app was downloaded the same day.  Since day 1 I have not been able to connect.  I also followed lllaass's advice and followed instructions on the following 2 websites.
    http://www.idownloadblog.com/2012/09/20/fix-for-cannot-connect-error/
    http://www.youtube.com/watch?v=PIUitRyZS6U
    After restarting my computer:
    From the iTunes app I click on the 'iTunes Store'
    A new window opens and I get the following message:
    This Apple ID has not yet veen used with the iTunes Store.
    Please review your account information
    So I click on 'Review' and am taken to a crude screen that says
    Welcome to the iTunes Store
    With an Apple ID, you can download the latest music, videos, and more.
    To begin creating your Apple ID, click Continue.
    So I click on 'Continue'
    A pop up window says:
    We could not complete your iTunes Store request. An unknown error occurred (-1202).
    There was an error in the iTunes Store.  Please try again later.
    And the only option I am left with is to click 'OK'
    After every fix this same scenerio just loops and loops and loops

  • HT2534 Cannot connect to itunes store with my new iPad

    Cannot connect to itunes store with my new iPad

    Cannot connect to iTune Store
    http://support.apple.com/kb/TS1368
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/

  • TS1398 i have an ipod touch and for some reason cannot connect to itunes store. I have full wifi and can get on my safari and was able to update my apps before. I can still get apps but when i try to update it says cannot connect to itunes store. Some1 he

    i have an ipod touch and for some reason cannot connect to itunes store. I have full wifi and can get on my safari and was able to update my apps before. I can still get apps but when i try to update it says cannot connect to itunes store. Some1 help!

    See these previous dicussions:
    App Store Updates (but only Updates)...: Apple Support Communities
    Apps suddenly don't update: Apple Support Communities

  • HT1491 Why do i keep getting the message 'Cannot connect to iTunes Store' when I have done every connection I can find? What does the error message (-1202) mean when I am on the iTunes site on my computer?

    Why do i keep getting the message 'Cannot connect to iTunes Store' when I have done every connection I can find? What does the error message (-1202) mean when I am on the iTunes site on my computer?

    Hi Velvalee,
    While there may not be specific information about that error, here is an article of steps for troubleshooting connectivity issues with the iTunes store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    If that article does not help, there is a link near the bottom for an additional article of advanced troubleshooting.
    Cheers!
    - Ari

  • HT1689 Why does my ipad always says CANNOT CONNECT TO ITUNES STORE even when i got all the internet connections needed?

    Why does my ipad always says CANNOT CONNECT TO ITUNES STORE even when i got all the internet connections needed?

    Check to make sure you don't have your restrictions turned on, which may be preventing your access to iTunes.
    Tap on the settings icon, then tap General, then check to see if you have restrictions turned to ON.  If so turn it off.

  • I keep getting an error message telling me to adjust the network settings on computer as it will not connect to iTunes Store.  I have tried and no luck.

    I keep getting an error message telling me to adjust the network settings on computer as it will not connect to iTunes Store.  I have tried and no luck.

    What version of iTunes is on the Mac?
    What OSX version is on the Mac?
    The 5G iPod requires iTunes 10.7 or later and that requires OSX 10.6.8 or later.

  • TS1368 I cannot connect to iTunes store on my iPad

    I cannot connect to the iTunes store on my iPad

    This seems to be the newest fix for this, so give it a try - go to Settings>General>Date and time and change the date to some time in the future. Try to update again. If you get some sort of security message - go back and change the date again to the current date and then try to update again.
    Here is one place that I read this. This one does not mention the security message.
    Roecks-N-Effect
    Re: cannot connect to itunes store on ipad
    Aug 23, 2012 5:59 PM (in response to boltond)
    My iphone wouldn't connect to the itunes store for updates. I tried every solution I could find online, nothing worked. Today I tried changing the date to 2 months ahead (not sure why... something I read I think) and it connected to the itunes store. I switched back to auto date and time and it still connects.

  • Still cannot connect to iTunes store

    I have changed the date and that allowed me to access the app store via passbook.  I cannot, however, access the app store through the app store icon on the home screen.  If I select "Charts" it comes up but "Featured" and frequently "Updates" just leads to the "Cannot connect to iTunes store" message. 
    Very frustrating.  Any ideas?

    Don't know if this has any bearing on the conversation at hand, but I ran into this issue last night. Started when I couldn't purchase anything via Comixology. Which caused a lot of swearing.
    But then realized, that I couldn't get to the Apple store either.
    Figuring that it was my wifi access point being a jerk, I reset that. And "forgot", then reconfigured my wireless.
    Still nothing.
    At this point, I checked our ISP (Charter) to see if they had an outage. They did. DNS servers were hosed. I gave up and went to bed.
    This morning. Same thing. One thing I noticed, was that all of our computers -- not iDevices -- had no problems. Weird.
    So I checked the firewall, and found that every request was going to Malaysia, or Thailand. I have country blocking enabled on our firewall. So, I thought that was weird. Checked the IP addresses that were blocked, and found that they were Akamai addresses. I allowed one device through, to test, and everything works.
    Wondering if Apple is leaning on Akamai for the flood of traffic that the IOS 6 upgrade is causing.
    In any case, if your ISP, or firewall, router, what-not blocks Asian rim countries, it's worth a check.

  • TS1368 Message cannot connect to iTunes store appears on iPad. How do I fix?

    Every time I click on the app store or iTunes apps the message "cannot connect to iTunes store" appears. Can anyone advise how I fix this problem. I have recently reset all settings and registered a new apple id.

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
     Cheers, Tom

  • TS1368 I cannot connect to iTunes store using iTunes. 'Secure link to iTunes store failed'. Please help!

    I cannot connect to iTunes store using iTunes. I have version 11.0.2.26 on Win 7 pc. I have had no problems until recently. Can't say exactly the problem began as I don't normally use my computer to access the store but my last successful access according to iTunes diagnostics was 28th Feb 2013 (if thats useful?!)
    I've run the Network Connectivity Test in iTunes diagnostics and I got the following results:
    - Network interfaces verified.
    -Internet connection verified.
    -Secure link to iTunes failed.
    When I click the help button next to the 'Secure link to iTunes failed' message I get the following:
              ''iTunes Help is unavailable because your computer isn't connected to the internet.'
    My pc is connected to the internet. I've checked firewalls. Windows firewall is off. I'm running AVG internet security 2013. Iv've checked the firewall settings on that and iTunes is not being blocked.
    Getting kinda frustrated. Can anybody help please???

    I seem to have tracked down the problem. AVG Family Safety software was causing the issue somehow. I have uninstalled it and iTunes now working. I will contact AVG for a solution as I now have no way of blocking certain sites.

  • TS1368 I cannot connect to itunes store from my iPhone

    I updated the new sofware in my iPhone 4s and I want to start using the passbook; but I cannot. I get a message saying "cannot connect to iTunes store" PLease help.

    Select the iTunes or App Store app and let it launch while connected via Cellular Data or Wi-Fi.

  • TS1424 Cannot connect to iTunes Store keeps showing when trying to install updates

    Cannot connect to iTunes Store when trying to update apps

    I had this issue just yesterday. There was a message that said: Cannot connect to itunes store when i bought new challenges for a game. Later, when I checked my account, it still charged me money on my itunes card

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