TS1368 unable to contact itunes store on my appletv however i can contact itunes on my pc
having a problem downloading movies on "appletv" however i am able to download on my pc
the appletv says "unable to contact ITunes store"
I have the same problem with my 3rd gen Apple TV. I can preview iTunes movies, stream from my Mac, Airplay from my other devices but I cannot rent a movie on iTunes. Every time I try I get "Can't connect to ITunes" and "Unable to sign in". Had technical support review the problem over the phone and they agreed to send me a new one. Same problem. Interestingly enough my 2nd gen Apple TV works just fine.
Similar Messages
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I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!
I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!
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I am unable to get any music on my iPhone 3GS either from my computer or iTunes stores. Just managed to download music from iTunes onto my iPad so assume my iPhone is at fault?
Okay, you are using Windows 7. What version of iTunes do you have. Please don't tell me the most current one, go into Help then About iTunes and read what it says.
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I can't contact itunes store. And I recived error messages: Please iTunes support to complete iTunes ID [email protected]
You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards. -
im trying to sep up my apple id in itunes and when i registrer adress and card it appears a red box saying "Contact itunes store support to complete transaction". what can i do?
A wild guess would suggest Contact itunes store support
http://www.apple.com/emea/support/itunes/contact.html -
hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out. i do have the internet on but it keeps giving me the same problems .. thanks..
Hi Young Prada,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
I'm getting messages on Apple TV that netflix and the itunes store are currently unavailable. This can't be a coincidence. Also, the iTunes store is working fine on my Mac, the message is only on the apple TV. Does anyone come across this frequently?
1. An explanation for what? There is indeed a support number (which you can find on this page in "Contact Us" and you are limited to one support call in the first 90 days and if you have the AppleCare you have more than that available, so I'm not sure what you are whinning about (and it is whinning, trust me).
2. http://www.kelleytown.com/ikelleytown.htm#firewire
However, since I wrote that I've also found this link pretty well explaining why firewire is the only way to go as well (it's about video but the same principles apply to the iPod:
http://www.pcworld.idg.com.au/index.php/id;1847886895
3. Your computer is constantly changing whether you know it or not. Do you not apply any MS upgrades (or have them automatically applied for you?) Do you not have any antivirus on your machine (which applies its own upgrades)? Do you not, ever, ever, ever, open any email message, or download that cute little movie your friend sent you, or plug in any other device (like a digital camera or flashcard reader) or any of the other hundreds of things that change the computer environment.
It would be tempting to conclude a priori that the update you applied is now the problem, but if so, how do you explain the millions of others who apply the update without issues? The difference is in the software and settings on the witches brew that is a PC. So in a sense you are right in that the old firmware worked with the mess that is your computer and now the new one doesn't -- but it ain't up to Apple to fix your computer, and impossible for them to control the environment (oh, I guess unless you buy a Mac -- "coincidentally" Mac's use firewire for the iPod :>)
I dunno -- when 90% of all issues (100% of all connection issues) can be solved with the Adaptec 4300 I tend to have a lot less patience with folks. If you want to use the mess that is USB then you'll just have to deal with the fact that MS screwed it up big time and become more knowledgable on how to handle the problems. -
I have been attempting to get the ITunes Store to open so that I can update my purchased Apps and backup to ICloud for severAuthorize this Toshiba Laptop PC running Microsoft 32 bit Vista.
Hello, mitcheb.
Thank you for visiting Apple Support Communities.
The applications that were downloaded are licensed to this old Apple ID. Any updates that need to be processed for these apps will need to be processed using this Apple ID password. You cant attempt to reset that password for the Apple ID via the steps in the first article below. If you need assistance with this, see the second attached article. You can also delete the applications in question and download them again with your new Apple ID. However, this will cause any application data in those applications to be deleted and you may be charged if these are paid for applications.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H. -
Is the iTunes Store still having problems, I still can't download (uk)
Is the iTunes Store still having problems, I still can't download (uk)
Hi tannamerie,
Welcome to Apple Support Communities.
You may find the steps in these articles helpful for resolving the "unknown error" you're receiving:
iTunes Store: "An unknown error occurred (-9808)"
http://support.apple.com/kb/ts2753
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best,
Jeremy -
I cannot download any apps on IPhone 5. It keeps saying "cannot connect to itunes store" even when I am perfectly logged in Itunes Store and App Store. Please help !
I have this problem too since ios6 upgrade.
4S iphone I can connect to itunes on 3g and download an app no problem.
I can connect to wifi no problem and use safari , facebook etc...I can connect to appstore but cannot install any apps over the wifi. 'Unable to conect to itunes'.....
Driving me insane............. -
I would like to transfer all data from my iPod classic to my new computer with windows 8.1. My old computer's cpu died. Utilizing iTunes which only allows iTunes albums purchased at iTunes store. The cd's were loaded via iTunes originally.
Install disk drive from old computer in an external enclosure.
Then copy the complete iTunes library from the disk drive to the disk drive in the new computer. -
How do I get my iTunes store to work? I have updated my iTunes to the latest version but every time I go to open it, it is just a blank white screen. No writing or anything. Help!?
Oh, and it is on a macbook pro
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I have forgot my Iphone passcode. Itunes will not let me restore it, i do not have icloude,or find my iphone,and the closest itunes store is 4 hours away how can i unlock, or reset my phone?
Try this:
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
What happened to the nifty "sync" button in iTunes? It syncs as soon as I plug it in, and that's great! BUT! When I go to the iTunes Store and buy new stuff, I can't just 'sync' the device again so my new stuff gets added. Why?
Nothing happened to it.
It is still there. Maybe it says apply now, not sure, but it is still there. -
I am using ITUNES 11 on Win 7 64 bit. I can download podcasts to my IPOD touch just fine but when I click on the ITUNES store I get an error message that stays "ITUNES has stopped working". How do I trouble shoot or fix this? Thanks
Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message
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