TS1368 When trying to buy a song, iTunes keeps prompting me for my password after I type in the correct password. This is only a problem on the iPhone, not on the MacBook.

I've tried everything, and I'm not sure what the problem is. The iTunes program on my macbook recognizes the password, but iTunes on the iPhone apparently doesn't.

After you changed the PW did you go to Settings>iTunes and App stores and sign out and sign back in?

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HT3951 When trying to buy a song, Itunes does not show I have money in my account to pay forthe item...?

I cannot make a purchase from Itunes store, and I have money in my account?

What happens when you try to buy something, does the 'buy' button not work, do you get any error messages, ... ?
If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

When trying to buy a song a message tells me the Credit card feature is not working at this time but this has been going on for 4 days now. How can I fix this?

When trying to buy a song a message tells me the Credit card feature is not working at this time but this has been going on for 4 days now. How can I fix this?

turn your ipad off by holding the sleep wake button for 5 seconds and slide to turn off then turn it back on and the apps should be finished and if the apps didnt finish just redownload them

TS1717 When trying to purchase a song, itunes comes back and says my ID has been disabled. I am signed in and I get emails.

When trying to purchase a song, itunes comes back and says my ID has been disabled. I am signed in and I get their emails.

It is very hard to contact live help unless you have Apple Care:
http://www.apple.com/support/contact/
Just to make sure you've followed the Express Lane this way (Account Management):
You're having a problem with your account, not the iPhone, so email via the Express Lane may be your only contact, sorry.

How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly

How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly...

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT1420 hi im trying to buy some song but its asking me for this questions what was the first car you owned? where was your leat favorite job

hi im trying to buy some song but its asking me for som questions
what was the first car you owned?
where was your leat favorte job?
i for got can u guys help me

hi im trying to buy some song but its asking me for som questions
what was the first car you owned?
where was your leat favorte job?
i for got can u guys help me

HT1420 When trying to buy gems (I have $50 credit) in "Clash of Clans" game I get: "Unable to Purchase. This item is for an app that was purchased by a different Apple ID. To buy this item with this Apple ID first purchase the app? Which app?

When trying to buy gems on the "Clash of Clans" game I get the following:
"Unable to Purchase. This item is for an app that was purchased by a different Apple ID. To buy this item with this Apple ID, you must first purchase the App."
I redeemed the itunes voucher on the same Apple ID I want to buy the gems with?
What do I do from here.

You will only be able to buy items in an app if you are signed into and use the same account that you originally bought that app with - is that the account that you are signed into ?

Getting Error 9812 when trying to buy music from ITunes store

I want to buy one song from the ITunes Store. I am able to access the song, but when I push the "Buy Song' button, it says "Unable to access Itunes store - an unknown error occurred - 9812". I have tried to fix ITunes through the Control Panel - this did not help. I tried switching ethernet cords - this did not help. I am able to access the internet and receive email so I don't understand why I cannot access the store.

I had this problem just recently.
I discovered that the problem was located here: ROOT / Users / Shared -- if you open that and the "adi" folder has a little red minus symbol in its corner, your permissions have somehow been lost. (If you can't see your root directory, open Finder Preferences and, under sidebar, check "Hard disks." That will make your root drive visible.)
If the "adi" folder has the red minus symbol, right-click the folder and select GET INFO.
Sharing & Permissions is probably set to "System: Read & Write | wheel: Read Only | everyone: No Access"
If so, your user account has no permissions, and that means iTunes can't use the folder properly.
To fix this, first unlock the folder using the padlock icon in the bottom-right corner of "get info." You will have to supply your admin password to do this.
Then click the little + sign in the bottom left corner to add a user, and select your user ID from the list of choices. Give yourself Read & Write permissions. (Alternatively, you could change the permissions of "everyone" to Read & Write; others have done that, but I was leery of doing it).
Re-lock the folder when you're done.
Hopefully that will solve it.

Unknown error occurred when trying to buy music from iTunes

Whenever I try to buy a song or album from iTunes it says an unknown error has occurred (-405054) and can't be completed.

I had this problem just recently.
I discovered that the problem was located here: ROOT / Users / Shared -- if you open that and the "adi" folder has a little red minus symbol in its corner, your permissions have somehow been lost. (If you can't see your root directory, open Finder Preferences and, under sidebar, check "Hard disks." That will make your root drive visible.)
If the "adi" folder has the red minus symbol, right-click the folder and select GET INFO.
Sharing & Permissions is probably set to "System: Read & Write | wheel: Read Only | everyone: No Access"
If so, your user account has no permissions, and that means iTunes can't use the folder properly.
To fix this, first unlock the folder using the padlock icon in the bottom-right corner of "get info." You will have to supply your admin password to do this.
Then click the little + sign in the bottom left corner to add a user, and select your user ID from the list of choices. Give yourself Read & Write permissions. (Alternatively, you could change the permissions of "everyone" to Read & Write; others have done that, but I was leery of doing it).
Re-lock the folder when you're done.
Hopefully that will solve it.

Error when trying to buy a song

I keep getting an error message whenever I try to buy a song. The message says:
Could not purchase "name of song". The file or directory is corrupted and unreadable. There was an error in the ITunes store. Please try again later.
This comes up regardless of which song I try to buy. I just updated to ITunes 9.2.1 this morning with no problems.
Can anyone advise? Thanks.

Go to iTunes support. You can get there through this link. http://www.apple.com/emea/support/itunes/contact.html

Keep getting an error message after signing in when trying to buy a song

keep getting error message after a login and try to buy a song 'we could not complete your itunes request an unknown error occured 9808'- thought maybe it was my p/w but have reset this-is there something wrong its been 2 days now.

Or contact Adobe Customer Service via http://helpx.adobe.com/contact.html?product=export-pdf

HT3209 I'm using an alienware m17x and itunes says that my computer cannot play HD films when trying to buy them on itunes. Why?

Surely my laptop can handle HD videos.

Hey there Xavier,
It sounds like you would like to download the purchases you make on your iPad onto your PC. This article should help you get that done:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
You can download many types of content previously purchased from the iTunes Store to your devices andauthorized computers. This way, you can add items to your devices and computers without having to sync or copy files. It’s also useful if your iTunes files are lost or deleted for any reason.
Previous purchases may be unavailable if they are no longer on the iTunes Store.
Note: Some types of previously purchased content might not be available in some countries.
Download previous iTunes Store purchases to an authorized computer
Click iTunes Store near the top of the iTunes window.
Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
To download an item, click its Download button .
You can also turn on Automatic Downloads on your computer so you do not have to manually download the files each time:
iTunes Store: How to enable Automatic Downloads
http://support.apple.com/kb/ht4539
Thank you for using Apple Support Communities.
Regards,
Sterling

I have changed my computer three times and I'm having trouble playing previously purchased/downloaded songs. itunes is prompting me for my user id and password everytime I click on those songs I had puchased. I had also changed my user id

I appreciate any help or assistance you can share with me. thank you very much.

Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
W. Raider wrote:
Repairing permissions doesn't fix it.
I reverted to the previous version, 11.0.2.
1. Quit the new crash-prone iTunes.
2. Delete the app.
3. Restore v. 11.0.2 with Time Machine.
4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
7. Launch the older version of iTunes.
My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.

How to add only selected music to my iPhone not sync the whole iTunes library

Hi everyone,
I have a MacBook Pro and an iPhone 4. I have some music on my iPhone, and quite a bit on iTunes on the MacBook. I want to transfer selected tracks from the MacBook, but when I click on 'Rushenette's iPhone' and select 'Music', I have the option to Sync but get a message saying everything on my iPhone will be overwritten with the contents of my iTunes library.
How do I keep the iPhone contents the same, but add a few tracks from the MacBook?
Thanks in advance

Thanks ckuan,
But... I bought the tracks on the phone via iTunes, then later transferred purchases back to the MacBook. All my music is in iTunes already. The MacBook has the complete set, the phone has a subset.
Now I have some more stuff on the MacBook (in ITunes) that I want to put on the phone, but I don't want to fill my phone with the entire music library, just add a few tracks.

I have a new ipod nano and have created an Apple ID and provided all of my account details including address (shipping and billing and debit card). When trying to buy music through itunes I am told to review my account details. i.e. I cannot use itunes!!

I have a new ipod nano but at the moment I am unable to download music through itunes. I'm so disappointed. I have created an Apple ID, reviewed and inputted all of my data for my account and still get told to 'review account' because my ID has not 'been used with Itunes before. Why is this happening and why don't apple have a more intuative way of dealing with this.
Please help, I am completely frustrated.

You'll either have to redeem an iTunes gift card, or create a new ID by following the directions here:
http://support.apple.com/kb/ht2534

TS1368 When trying to buy a song, iTunes keeps prompting me for my password after I type in the correct password. This is only a problem on the iPhone, not on the MacBook.

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