TS1368 why my acc not record win that i bought from iwin

hello, as i have bought win trough iwin game, th ba khas charged this purchase, but the iwin send me a notice that i should contact to app support for help, pls advice what i do for this?

If you haven't received an item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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TS1368 why my acc not record win that i bought from iwin

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