TS1369 iPod Classic Connection Problem

My iPod Classic is not being recognized by Windows or iTunes. I spent hours going through all the troubleshooting scenarios today, swapping cables, iPod's, etc. I can't seem to locate an iPod USB driver in Device Manager, and there doesn't seem to be any troubleshooting steps to deal with this situation. Any suggestions?

Hey there Joeyleo,
It sounds like you are unable to use any USB accessories with your iPod Classic. I would use the troubleshooting from the following article:
iPod classic Troubleshooting Assistant
https://www.apple.com/support/ipod/five_rs/classic/
Here is step one to get you started, but there is additional troubleshooting within if needed:
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
Tip:
If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
Thank you for using Apple Support Communities.
All the best,
Sterling

Similar Messages

Applie iPod Classic Connection Problems

Hi there, me and my dad just bought 2 new iPod classics... Mines is working without any problems so far (although trying to figure out how to convert videos is ******* me off) but anyway his was working this morning before I left for work and I left it to update and download the newest artwork... Upon arriving home however his is unable to open up in iTunes and Windows Vista simply keeps trying to install drivers for the iPod everytime I connect it and ultimately fails everytime... Anyone have any ideas? Much appreciated

Hey there Joeyleo,
It sounds like you are unable to use any USB accessories with your iPod Classic. I would use the troubleshooting from the following article:
iPod classic Troubleshooting Assistant
https://www.apple.com/support/ipod/five_rs/classic/
Here is step one to get you started, but there is additional troubleshooting within if needed:
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
Tip:
If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
Thank you for using Apple Support Communities.
All the best,
Sterling

Ipod classic connects to Itunes for a few seconds, then disconnects. Cannot sync!

Help! I have followed all guidelines to uninstall Itunes and related software many times in the past two days. I have reinstalled multiple versions (downgrades) - none have worked. I have tried disabling processes, running Windows in safe mode, and running Itunes in safe mode. I have tried reinstalling the driver. All with the same result.
My ipod classic connects to the computer, shows up as a USB drive, and shows up for a few seconds in Itunes. As soon as it shows up in Itunes, the ipod screen says "synchronizing" (I do not have it set to auto-synchronize), then it immediately says "ok to disconnect." At this point, I can click the ipod icon in Itunes, but anything I try to do says the ipod can't be found (because it ejects itself when it's picked up by itunes).
I have tried resetting the ipod (not restoring) and I have tried to connect it under a different user on the same computer with the same result. At first when I reinstalled itunes I kept getting error messages or obvious problems with the install, but I finally got what seems to be a clean install without any error messages of version 12.0.1.26. All the other version 12's gave me ituneshelper64 dll errors. Any earlier versions and I can get my library back in, but it isn't correct.
I have a Sony Vaio running Windows 7 64-bit. I used my ipod many days a week to listen to books and music on the road. Please help!

Indeed. I forgot about them. Thanks.

Hi I have an ipod classic.The problem I have is that the ipod seems to sync new music ok but I have a number of podcasts downloaded and they do not sync to the ipod.Any suggestions please ?

Hi I Have an Ipod classic.My problem is that the Ipod seems to sync music ok but I have a number of podcasts downloaded to itunes but these don't sync to the ipod,(they have in the past,but no longer). Has anyone any suggestions please ?

hi gary
have you tried to sync your ipod ,when you click on the side where it shows your ipod?
Click on where it shows your ipod name for example garys ipod,when it opens up the summary page click the sync box,bottom right,and see if that helps.
In the summary page click on podcasts,click the box on sync podcast box (top),read before when the box opens and says are you sure you want sync podcasts.,theres a box underneath,which says automatically include ,make sure thats ticked.
hope this may help madforit

Unusual? iPod Classic connection/sync problem

I have an 80Gb iPod Classic, and iTunes 8.1 running on Windows XP.
With iTunes open, I connect the iPod.
The iPod screen says connecting...synchronising...
Then the iPod appears in the iTunes device list, and the iPod says ejecting...ok to disconnect.
I am left with iTunes open, and thinking it is connected to the iPod, and an iPod which is disconnected from it's iTunes Library.
If I try the sync button on iTunes it say synchronising for a little while, but doesn't update any files.
The upshot is that I can no longer add or remove anything from the iPod. Although all the original data is still there, and the iPod plays fine.
I have tried rebooting the PC, restarting the iPod, re-installing iTunes, and restoring the iPod factory settings, but I still have the same problem.
Please help!

if you get a solution to this problem, I have identical troubles on my hp running vista and outlook 07 on both my classic 80 gig and nano 16gig
Message was edited by: Paulithimus

Solution to ipod classic connection and sync problems in windows xp

Was having problems syncing and copying songs to my 80 GB classic on windows xp. Itunes would become unresponsive etc. Turns out these issues were related to a program called res.exe which is part of a usb mass storage toobox, which does not appear to be essential to windows.
In add/remove programs, I uninstalled "USB Mass Storage Toolbox", and my ipod classic now syncs as it should.

Refer to this article:
iPod not appearing in iTunes
http://support.apple.com/kb/TS3716

IPod Classic connectivity to Car Stereo problems

I have an iPod Clas. The software version is 1.1.2. My new car stereo will not recognize anything before 1.2. Is there anyway to upgrade the software version of my Classic?
Thanks.

jfallon_bonedoc,
If iTunes does not see any firmware updates for your model of iPod classic, and you are positive your iTunes application is up to date, then I'm afraid there is no way to update to another firmware version. Sorry.
B-rock

TS1369 iPod Classic is not recognised by iTunes or by my PC (XP)

Hi
Since I updated my iTunes over a week agao I can no longer sync my iPod Classic as it is not recognised by iTunes or by my PC (XP). Apple have been great so far and have sent me lots of links and called many times to try to resolve the issue, but to no effect. They kindly agreed to replace the iPod as it appeared there is a hardware fault as a result of the update, BUT last night my housemate went to update his iPod Nano for his holiday (he uses the same PC but logs in under a different system user and has his own iTunes) and he now has the same problem!!!!!
I have done everything on this link: http://support.apple.com/kb/TS1369
Checked the USB port works with other hardware (yes)
Changed the iPod cable (yes)
Removed and resinstalled itunes (yes)
Placed iPod into disc mode (yes)
Reinstalled the USB drivers (yes)
None of it works! Other hardware works in the USB ports and my iPod is recognised in my work PC! So something during the iTunes update has caused a major problem that I can't seem to fix I assume on my PC. When I reinstall the USB drive, the PC then has a pop saying that an ipod is connected, and then immediately after a new pop up saying there is a hardware issue! Aaaaargh.
At a loss... Any suggestions?
(The screen of my housemates iPOd nano went blank a few weeks ago and wasuseless, so an apple store replaced it for him; so his new nano is only 5 weeks old!)
Cheers
Howard

You may refer to this tutorial, it's about how to fix iTunes sync problem with iPod. Hope it helps. Feel free to email me if you need further help.

Yet Another Faulty iPod Classic - Connects to "computer" but not iTunes

In Oct 2009, I purchased 160GB Classic and is now out of warranty so unable to replace, and i am not too keen on buying another one (NZD $470 RRP).
It had been working as per normal until Dec 2010 when I tried to sync the iPod on newly updated iTunes (10.1) then it started to freeze during sync and now, it doesn't sync any longer. It is howing as "connected" on the iPod and in "My Computer", but doesn't show up in iTunes at all.
iTunes also freezes (doesn't work whatsoever) while my iPod is plugged in to my computer. I have tried everything that the "Apple" help sites suggest (the 5 "R's", formatting, disk mode etc) you name it, but to no avail.
Trying to fix this problem is becoming frustrating and time consuming. My wifes iPhone 4 works perfectly so I know it's not the computer or iTunes itself. As I (had) trust in Apple products, I would expect this to last for more than 15 months.
I have no idea how this all came to be, and would just like it to work as normal again. What a way for Apple to earn its' "money"...
PLEASE, if ANYONE can help here, it would be very much appreciated.

I purchased 4 x iPod Classic 160gb units between July 2008 and March 2009 (and a 120gb Classic with which we have not had a problem). One unit worked for one day and had to be returned and was replaced with a new unit. The other three all failed within the 12 month warranty period and were replaced by Apple. Of the four replacements, three have now failed about 15 months after they were replaced. Of course the units are outside warranty (in particular due to Apple only offering the greater of 3 months warranty or the remainder of the original warranty). The units haven’t been subjected to any forceful knocks and as demonstrated by the lack of physical marks on the units.
To have 7 out of 8 units fail in this timeframe is in my opinion indicative of a fundamental flaw in the build quality or design of the units. After putting my case to Apple Australia I finally received a reply confirming that the units were out of warranty and nothing could/would be done - but they did offer a "thank you gift" of a credit of up to $125 at the Apple Store if I spent at least $425.
I replied that this wasn’t satisfactory but took up the credit whilst it was offered to at least get some discount off a new 160gb Classic (more reliable I am led to believe!). I am now out of pocket over $770 with replacement three units and still have one remaining unit that could die at any time.
Apple is no longer replying to my emails. If anyone with similar experiences would like to join together to put pressure on Apple to make good, or pursue other actions via consumer affairs, please reply on this forum.

IPod classic connected to car radio

I have a new iPod classic and à brand new Renault Megane. When I connect my iPod to my car radio by using a auxiliary cable, I only get sound out of the left speakers. Does someone know how to solve this problem?

iDjeff wrote:
When I connect my iPod to my car radio by using a auxiliary cable,
Is the cable plugged into the headphone socket of your iPod?
If it is, and the the sound plays through both left and right when you use headphones, that suggests that there is something wrong with the auxilary cable or where it's plugged into.
Where does the auxilary cable plug into on the car's stereo?

New Ipod Classic syncing problems, restoring problems

Hello,
Just got my 80gb Ipod Classic yesterday, and have had syncing problems, and now Itunes does not recognize it at all.
I'm using the latest version of Itunes (7.6.2.9)
Ipod Firmware 1.1.2 (or whatever the newest is)
Windows XP Pro
I'm a long-time user of a 5g 30gb Ipod and never have had issues like this. I am syncing to the same Itunes library as my old Ipod. Connecting my new Ipod Classic, I updated the firmware, and tried to sync. Halfway through the sync, I got an error. I disconnected the ipod and reset it. I tried syncing again, and again it would hang at some point, had to disconnect, and then it said my ipod had no music, but with 60gb free only. So obviously a database problem on the ipod and some mp3 files that my new ipod classic didn't like (though my old 5g ipod has no problem with this library).
Next, I connected and did a Restore.
I removed the culprit mp3 files from Itunes Library, attempted to sync again. Again, it would freeze at some point during sync. Had to disconnect Ipod while Itunes was frozen. Again, Ipod says has no music but with only about 60gb free.
So Ipod is corrupted again. The problem is when I connect it to my PC, Itunes no longer recognizes it, so I can't do a Restore. What do I do?

Just wanted to post my results, for future users benefit:
Putting my Ipod into Disk Mode, connected to computer, Itunes recognized it, performed a Restore.
Still had syncing/freezing issues.
Decided that my Itunes library database was corrupted. Went into My Documents > My Music, and deleted the Itunes Folder, except for the containing Artwork Folder.
Have been rebuilding my Library from scratch since, and have had no syncing problems yet again.
Only problem is that in the outermost Podcast menu, it is always empty. The only conveninent way to access my Podcasts is to make a playlist and put them all in it.

IPod Classic Connectivity woes

I can no longer connect my beloved ol' iPod Classic to my (or any other!) PC/laptop. Other iPods connect just fine, I've attempted various other cables, resetting the unit, etc., all to no avail. It will, oddly enough, connect just fine to my Bose player and can recharge. But without being able to connect to my PC, I can no long modify any of my music. Anybody out there had this problem? My main concern is accessing/modifying my music on my PC, interfacing with the ol' Classic.

Do the iPod Disk Diagnostic, as posted by tt2
It wont fix your problem, but help us in troubleshooting.
Have a nice day!

IPod Classic sync problems

I'm using an iPod Classic. It's 160GB and it's the newest (ish) generation of it. I haven't had any problems syncing it in the past until recently after the latest iTunes update.
My computer recognises my iPod when it's connected and so does iTunes. I've run diagnostics on iPod connectivity, it passes iPod connectivity, but not the device sync test, even though iTunes clearly recognises the iPod is syncing. Beforehand, I had reset my iPod thinking the sync issue was something with my iPod'a hard drive but i had done a check using diagnostic mode and my retracts and reallocs were both at 0 which I assume is very good for an iPod I've had for 3 or 4 years.
The battery is fine and the hard drive seems to be fine. I've even tried both USB ports on my laptop (Toshiba with Windows 7 Home Edition).
I even went and uninstalled iTunes itself (but none of the add-ons) and I'm still having issues.
At the moment it's showing I have 7GB of music when there's only 234 songs on it.
I've also done a reset several times by holding down the menu and center button but it's still not syncing my music properly, still saying I've got 7GB of music when there clearly isn't
if it helps my iPod Classic is using the latest version, 2.0.4 and my computer's software is up to date as well.
I'm also going to try to format the hard drive on it to see if that does something but I doubt it'll help.
if anyone has any advice on how to fix this that'd be great

Hhhmmm!
Not actually sure what your question is.
That said, it appears to centre on the fact that you have 234 songs taking up 7GB of storage. Is that correct? If so, there are two possibilities.
How do you arrive at the figure of 7GB? Is it only the music, or is it all of the storage being used on the iPod? With the iPod connected to your iTunes Library, check to see how much storage is being used by each type of media. In particular, how much "Other" is being used? Hold your mouse over each section so that the info balloon appears and read off how much storage is being used by each type. The crucial section is the Other (as indicated in the screenshot below).
Perhaps most, if not all of your music is encoded at a very high Bit Rate. What format are you using to import from your CDs? Check several songs and make a note of the Kind, Size and Bit Rate. Then post back with that information.

TS1369 iPod Classic suddenly not being recognized in iTunes on MacBook Pro

I just got a new MacBook Pro a few weeks ago, and have had no issues connecting my iPod Classic to it via iTunes. Yesterday, however, my iPod stopped registering in iTunes. I checked in the System Reports on my MacBook, and I can see that the USB Hub is acknowledging that the iPod is there, AND the iPod is charging when connected so I know it's not a connection issue with the cord, however the iPod still isn't registering in iTunes. If I plug up my iPhone, though, it shows up so it's likely not the computer either. My iPod is working fine and has been connecting fine until yesterday morning when it suddenly just didn't apear anymore. I need to fix it ASAP! Help!

Have you tried everything here?
iPod not recognized in iTunes and Mac desktop
B-rock

Trying to update iPod software; Connection problems.

Okay, so I have the iPod Touch 4th Gen, and when I plugged it into my computer, iTunes said that there was a iPod software update available. I've tried several times to download the update, but every time I try the same thing happens: It only downloads a few hundred KB of it, then it stops there, and the remaining time displayed keeps going up until it shows up to 24 hours or more, and finally, an error message comes up saying it couldn't complete the request because of connection problems. (error = -3259)
On a similar note, when downloading songs from iTunes, I constantly have to pause and resume them in order for them to fully download. Otherwise it just stops where it is.
However, I can still connect to the store just fine, with only a very few timeouts here and there, but those are easily remedied by re-visiting the page I tried to view.
So, clearly I have some sort of issue with my connection to iTunes. Can someone please help me?

care to share what the other way to download it is??
My boss has an ipad, last week he downloaded the 2 entire seasons of 24, and a season of Rescue Me with no problems at all, now he's trying to download a movie and he keeps getting this error. If those shows downloaded just fine why won't the movie download? Our Windows firewalls are disabled by Group Policy so that's not the problem... and our security software hasn't changed since last week when he successfully downloaded those shows so that shouldn't be the issue either. We don't use proxys. He's wired to the internet so it's not a wireless timing out on him issue. He's on the latest version of itunes. He's logged out of itunes store, shut down itunes, and relogged in... same problem.

TS1369 iPod Classic Connection Problem

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