TS1369 iPod Classic is not recognised by iTunes or by my PC (XP)

Hi
Since I updated my iTunes over a week agao I can no longer sync my iPod Classic as it is not recognised by iTunes or by my PC (XP). Apple have been great so far and have sent me lots of links and called many times to try to resolve the issue, but to no effect. They kindly agreed to replace the iPod as it appeared there is a hardware fault as a result of the update, BUT last night my housemate went to update his iPod Nano for his holiday (he uses the same PC but logs in under a different system user and has his own iTunes) and he now has the same problem!!!!!
I have done everything on this link: http://support.apple.com/kb/TS1369
Checked the USB port works with other hardware (yes)
Changed the iPod cable (yes)
Removed and resinstalled itunes (yes)
Placed iPod into disc mode (yes)
Reinstalled the USB drivers (yes)
None of it works! Other hardware works in the USB ports and my iPod is recognised in my work PC! So something during the iTunes update has caused a major problem that I can't seem to fix I assume on my PC. When I reinstall the USB drive, the PC then has a pop saying that an ipod is connected, and then immediately after a new pop up saying there is a hardware issue! Aaaaargh.
At a loss... Any suggestions?
(The screen of my housemates iPOd nano went blank a few weeks ago and wasuseless, so an apple store replaced it for him; so his new nano is only 5 weeks old!)
Cheers
Howard

You may refer to this tutorial, it's about how to fix iTunes sync problem with iPod. Hope it helps. Feel free to email me if you need further help.

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Hi, I've been bothering with the same problem on the last two days, and also tried everything apple support had to offer, but to no effect.
By accident and pure luck, I got out of this mess by the following steps (that will maybe help you):
Go to "My Computer".
Look out for the iPodClassic Drive.
Open it.
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Look for "extras". It's the iTunes Data Source.
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There I was. iPod back in iTunes.
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Hi,
My Ipod classic is not reflecting in Itunes which I have recently downloaded but it reflects in my computer as a hard disk.
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Thanks

Try Resetting Your iPod while it's connected to the computer.
Hold down the Menu and Select buttons until you see the Apple logo (or Menu & Play/Pause in older models).
This will often get it recognized. It may take several attempts.
Also see these (if you haven't found them already):
Your Windows PC doesn't recognize iPod
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iPod appears in Windows Explorer but does not appear in iTunes

My new ipod touch is not recognised in itunes or Windows 7 on any of my computers/laptops. I've followed the online advice and still no luck. Help much appreciated!

My new ipod touch is not recognised in itunes or Windows 7 on any of my computers/laptops. I've followed the online advice and still no luck. Help much appreciated!

Does it charge?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Try another cable
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar

My Ipod Touch is not recognised in itunes or my computer but still charges, Please help

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Do you have another 30 pin dock connector cable around you use to try and rule out a faulty cable?
Did you try a hard reset of the device with it still connected to your PC? To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
With the article above were you able to verify that the Apple Mobile Device Service was installing and running on your system?
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Mike:
Just had the very same problem. iPod Classic shows up on my desktop but not in iTunes (11.0.1). I tried restarting iPod while connected as suggested elsewhere. Didn't work. What did seem to work however was, while the iPod is connected (and on the desktop) restart iTunes. Once it restarted it was there and synching. I also, before restart, made sure that auto-synching was set up in iTunes preferences (under devices).
Try this. May work for you as well.

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Message was edited by: theNoss
Message was edited by: theNoss

IPod Classic is not recognized by iTunes

Hie There,
my i Pod Classic latest generation (Video) was a view days ago recognized by iTunes.
Now it is not recognized when i plug it via USB to my Mac Book Air (2013).
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I Thought about to reset my iPod Classic, but even this ist not working and itunes don`t recognizes my iPod Classic anymore.
Can somebody help.
Thank You and have a nice Day all!!!!

Hi I had a similar issue with my 160gb Classic
Went through many things with Apple on the phone all to no avail.
Took it to the Genius Bar and managed to get it recognised by iTunes and then restore....but when i plugged it into my MBA or IMac it was not recognised by iTunes and just appeared on the desktop..again.
Given that i am using Yosemite and iTunes 12 and reinstalled iTunes, Apple answer was to do a reinstall on my MBA!
Reluctantly i did this and it worked!!!!!!!!
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I have an 80gb iPod classic that, since I upgraded iTunes to the latest version in December 2012, no longer gets recognised within iTunes, so I cannot sync it anymore.
I am running a PC on windows 7, with iTunes v11 (the latest version as I have removed and replaced it several times in the last 24 hours).
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I have spent hours trying all sorts of Apple Troubleshooting guides, to no avail.
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Then I went through each of these steps: http://support.apple.com/kb/TS1363
I've also tried various different apple USB cables, and different USB ports on my PC.
My iPhone 4 connects no problem.
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Hello Matto Grosso,
After reviewing your post, I have located an article that can help with devices not being recognized in iTunes. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
iPod not appearing in iTunes - Apple Support
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Ipod 2nd gen not recognised by itunes.

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Try here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
Transfer iTunes pruchases to the computer by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
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I have an iPod Classic 160GB in version 2.0.4 that is not recognized by itunes.
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Itunes (10.6)
Mac OS Snow Leopard.
Windows XP.

It seems to be working now. Amazing!
I would like to thank you both for the help, CaliforniaHighwaysGuy and AncientMumu.
Here's what I did. I wasn't getting folder acces from my Windows XP because it was Macintosh formated.
So I connected it again to the Mac and used an online tutorial to be able to access the hidden files through Terminal. (I'm not sure if it's allowed to post links to tutorials from other sites, but I'll look into the rules and post, if possible).
Had to relaunch FInder a few times as it stopped responding from time to time. Went to iPod_Control > iTunes and erased all the files.
Disconnected the iPod, as it was still not recognized by iTunes (10.6).
Connected it to my Windows, wich has the 10.4 version of iTunes. Restored (Windows format) it and disconnected.
Went back to the Mac, and it was recognized. I Didn't restore it.
I've already transfered one album and it synced just fine. (One of the problems I was having is that the music transfer was really slow).
Already reconnected the iPod and it was once again recognized after a few seconds.
I really appreciate all the help.
I'll try to updated this post in a few days saying if it's still working properly.

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After upgrading to the latest version of iTunes - 10.6.1.7 - yesterday, my iPod classic is not recognized and I cannot sync it.
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I've gone through the steps for troubleshooting; I've tried syncing the iPod on two different computers - unfortunately both of which have been upgraded to the latest version of iTunes - with the exact same results.
It worked fine before I upgraded iTunes and I'm at a loss on how to fix this. Is there some way to uninstall the upgrade and reinstall the old version?
Suggestions are most welcome. Thanks much.

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Help!!

IPod Classic will not connect to iTunes, tried many different things to fix but nothing worked

What I devices I have:
I have a classic iPod and a dell laptop with windows xp.
The problem:
iTunes and iPod work fine separately, however when I plug iPod in, iTunes will not open. If iTunes was open at the time I plugged in iPod, it freezes and wont function again until iPod is disconnected. [Once I left iPod plugged in for an hour and iTunes did open, but iPod was not noted as being connected.]
iPod charges when connected. Icon takes about 5 minutes to show up in my Computer folder. When I click the icon nothing will happen or the folder will freeze up. iPod doesn’t show up in Disk Manager either. Putting iPod into Disk Mode changed nothing.
How it happened:
Once when I plugged in iPod a window (not an iTunes window) popped up saying that the device should be formatted or it may not work properly. Not wanting my iPod to stop working, I clicked ok and now my iPod isn’t working. Lesson: don’t click strange buttons
What I’ve done:
> Right clicking and clicking ‘format’ on the iPod icon while in the Computer folder – computer does nothing or freezes
> Going to ‘reset your iPod’ – didn’t fix the problem
> Restarting iPod (turn on and off)
> Telling iTunes to prevent iPod from syncing automatically
> Uninstalling and reinstalling iTunes
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> everyother thing google and apple's self help section has recomended
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Assuming a PC start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
It is normal for the computer to recognize the iPod as a camera since thatis how one gets photos and videos off the iPod.

IPod classic will not connect in iTunes

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My sister has tried connecting her iPhone to this laptop afterwards and after a lot of hassle and iTunes constantly resetting, her iPhone finally managed to connect and is displayed in iTunes.
I have relativley good technical knowledge, i am very good at solving things and am good with computers as have an a-level in I.T, but this has me stuck and is fustrating! Any help would be most appreciated.

Hello,
I have a similar problem, I was helping a client today, he has an iPod Classic and wanted to download an album. I had to update his iTunes to Version 10, not realizing that this might not work with his older iPod. I connected the iPod to his computer via the Apple USB connector, and his computer did not recognize the iPod.
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Thanks in advance for any help on this!
Sue

TS1369 iPod Classic is not recognised by iTunes or by my PC (XP)

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