TS1369 ipod not recognized in my computer or itunes frozen with usb and itunes logo

My daughter's itouch is frozen with the usb symbol and itunes logo and I have tried EVERYTHING on the apple support site to no avail. Any suggestions on how to reset it are greatly appreciated!!!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Similar Messages

TS1369 iPod not recognized in 'My Computer' and in iTunes for Windows

iPod not recognized in 'My Computer' and in iTunes for Windows. Does not show up.

Have you tried here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

IPod not recognized in 'My Computer' and in iTunes for Windows 7

I have stopped the services to the ipod and mobile devices and restarted the services. I have uninstalled and reinstalled itunes. My ports are fine and I have tried all gthree ports. I also switched the cable and yet it's still not recognizing ipod. I also turned sync automatically off and then back on. Not sure what else to try. Very frustrating!!!! Need help!

Hey webbydebby
Try out the article below for more troubleshooting steps.
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for using Apple Support Communities.
Regards,
-Norm G.

IPod not recognized by new computer

I downloaded iTunes and plugged in my 2009 ipod into my new computer. It is not recognized. Message says: USB device not recognized. It is fully charged and contains music I don't want to loose. Please advise on the steps to correct this. Thank you!

Hi LoisPadgett,
Thanks for using Apple Support Communities. If iTunes doesn't recognize your iPod classic, this article may help:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Cheers,
- Ari

My ipod not recognized by the computer or itunes?

Ok, the iPod works fine playing music and watching videos and everything else it is supposed to, and it charges fine. But when i plug it up my PC to sync new music, the screen on the iPod does like normal and goes to the gray and orangeish screen that says Connected, then immediately says Disconnecting iPod and shows the little progress bar as if you had ejected it. How can it do this on it's own before anything has recognized it?
I have done everything that the Support on here has said, the 5 r's and all that, and nothing. Checked device manager on my computer and it actually says that is is plugged up and recognized, but has a yellow exclamation point beside it. The properties of it says this error...
"Windows cannot use this hardware device because it has been prepared for "safe removal", but it has not been removed from the computer. (Code 47)"
These errors occurred two days again until now, i have made no recent updates on my computer or iPod to have damaged anything but these problems randomly occur. it's really odd and if someone could help me it would be great.

Have you carefully worked through each and every suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

My iPod Shuffle 4th generation 2GB is not recognized by My Computer in Windows or under Devices in iTunes.

Everyone has the same problems. My iPod has been plugged in properly, I have followed all the support suggestions but nothing works. HELP PLEASE!

I have downloaded that utility but can not use it, as
when I plug the shuffle into the USB port, it is not
recognized by either computer I am using. I can not
reset or restore, because in order to do that the
computer would have to know the shuffle is plugged in
and it doesnt. I have tried this on two different
computers and get the same result, so I dont think
its a computer issue, its an ipod issue. I also used
to be albe to play the shuffle on the Xbox 360 and
now can not.
Just as a check, did you actually follow the THESE directions...EXACTLY?
Using iPod shuffle Reset Utility
1. Quit all running applications on your computer.
2. Open the iPod shuffle Reset Utility.
3. Connect iPod shuffle to a USB port on your computer. Do not connect iPod shuffle to a USB port on your keyboard or other non-powered USB hub.
4. Click the Restore button. If prompted, enter an Admin user name and password.
5. The restore process will start.
6. When it is complete, quit iPod shuffle Reset Utility and open iTunes to sync music to your iPod shuffle.

TS1369 Ipod is recognized by my computer but not iTunes

When i plug my ipod into my computer i can not find it on itunes. when i go to whats on "This PC" it shows up there; just like when you plug in a jump drive, but not on iTunes. How do i fix this??

Hello Logan,
I would be concerned too if my iPod was not recognized by iTunes. If Windows recognizes your iPod but iTunes does not, follow the steps in this article:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

IPod Not Recognized by my Computer?

I am using a Windows 7 computer and my iPod is no longer recognized by my computer, or iTunes. It will charge, but not show up on iTunes or even make a sound that shows iTunes knows it's there. So all I get is the charging "ping". I have updated iTunes, restarted my computer, restarted my iPod but nothing seems to work. Can someone please help?

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?

Ipod not recognized by my computer or itunes

Just picked up a 8gb nano today, and my computer and itunes will not recognize it. The ipod charged completely off of my USB port. I have tried all of apple's suggestions on the support site, but they have not worked for me. I plugged it into my roomates computer and it at least recognized it. Does anyone know the solution to my problem?

I justed switched computers and I found that I needed to unplug the USB Hub connected to computer. Then I connected my Ipod and it was recognized. After which I reconnected the Hub and all is well

HT1339 ipod not recognized by my computer, it says "Windows has stopped this device because it has reported problems. (Code 43)" please help

please help...
my computer is not recognizing my ipod classic gen 5. it shows the sad face then i did the basic troubleshooting until logo comes out...
still my computer is not recognizing my ipod.. it still says "Windows has stopped this device because it has reported problems. (Code 43)"

See here: iPod displays a sad iPod icon
Note that it's often a good sign of a hardware issue with the iPod's hard drive meaning the iPod will need to be serviced or replaced.
B-rock

IPod not recognized in 'My Computer' and in iTunes for Windows

i need help not sure what do do i would like to use my ipod but can't get it to show up om itunes or my computer!

Have you tried here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

Why is my Ipod not recognized on any computer?

My 4th gen. IPOD, itself a replacement under warranty after my original died, cannot be recognized on ANY computer - in Itunes, My Computer, Design Mgr, etc. It's not under warranty. What can I do? None of the IPOOD rescue attempts (5 in number) work without the IPOD being recognized. Please help.

See these.
Your Windows PC doesn't recognize iPod.
iPod appears in Windows Explorer but does not appear in iTunes.
iPod does not appear in iTunes.
Fast user switching in Windows XP is not supported.
Strange iPod behavior.
When restoring the iPod, put it into disk mode first.
Putting iPod into disk mode.

Ipod not recognized on my computer

My new computer doesnt recognize my ipod. I have newest version onto both ipod and new computer. I saved music files onto an external drive and dont know how to get them back onto the new computer into the new itunes library and why my ipod isnt being recognized when I connect it to the computer.

The following may help:
Windows computer: iOS: Device not recognized in iTunes for Windows
Mac computer: iOS: Device not recognized in iTunes for OS X

Ipod not recognized in My Computer or in itunes 7

Hi,
Yesterday I upgraded to itunes 7. I also tried to restore my ipod as I was having a variety of issues with it.
Unfortunately afterwards my ipod is no longer picked up by my computer or itunes. It has some songs(200 out fo 6000) on there and works. I have tried to reset it by pushing menu and select. Nothing happens.
When I run itunes 7 ipod diagnostics it says nothing is connected. But you can see there is something connected.
I have gone into admin tools and manulla stopped the ipod service. This does not help.
I get an error from my computer saying the USB does not recognize the device.
I have seen links about the HP USB formatting tool but not sure if I should try that.
Has anyone out there overcome a similiar situation and or have ideas?

I think I found a solution. I found these directions regarding managing th eUSB ports. I changed mine and now BAM itunes sees my ipod and I am currently hotsyncing.....
Give it a try and good luck.
http://docs.info.apple.com/article.html?artnum=301343

IPod not recognized in My Computer/iTunes/Updater

I'm sure this has been discussed elsewhere but I couldn't seem to find my exact problem. I have a 30GB Video iPod that has been working just fine. Plugged it in and transfered some new songs before I left on my trip. Took my Computer and iPod with me to FL. Got to Florida and plugged it in and my computer would no longer recognize my iPod. Wouldn't find it in My Computer/iTunes/Updater; it would however, find it if I go into the Device Manager and clicking on disks. I could also find it by going into computer management then click on Disk Management. One thing I did notice was that the iPod was not given a drive letter, so I gave it one; still wouldn't find it, restarted the computer and it still wouldn't find it. Not sure what's going on but when I plugged in my Camera to upload some pictures I took of our trip, it won't find my camera's disk either unless I go into either Device Manager/Computer Management(Disk Management). Can anyone help here? is this a USB power issue?

That is EXACTLY what my stupid computer is doing. I tried my iPod on my friends laptop & it worked fine but not on my PC someone please figure this out, I've tried everything i can think of, I even had new usb ports & card put in!
Windows XP

TS1369 ipod not recognized in my computer or itunes frozen with usb and itunes logo

Similar Messages

Maybe you are looking for