TS1369 My iPod nano 7th gen is not recognised by iTunes in windows 8.1

When I plug, it reads a message (I translate from spanish): an iPod has been detected but it can't be read correctly. Unplug and plug and try again. If it perstists reinstal iTunes and try again. I've done all of that. I plugged the iPod when iTunes wasn't installed and it worked fine as an external disk. The iPod's screen shows that it is plugged until iTunes fails to recognise and then it shows the messsage when you explulse the iPod.
Any help may be useful.

Hi there - I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):
1) iTunes
2) Apple Software Update
3) Apple Mobile Device Support
4) Bonjour
5) Apple Application Support
Then you restart your computer.
Then you install the latest version of iTunes (which will reinstall all those things you uninstalled).
Then you restart your computer again.
Mine is working perfectly again now.
I hope it works for you,
Carmen.

Similar Messages

HT201413 ipod nano 7th gen is not recognised by itunes or computer despite re-installing itunes and the ipod itself

Very frustrated, ipod nano suddenly no longer recognised by itunes or computer, can anyone help?

Hello there, bradfordfan.
The following Knowledge Base article provides some great information for troubleshooting your issue:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

My iPod Nano 7th gen is not recognised by either PC or iTunes

So I just downloaded some new MP3 files and was looking to connect my 7th gen iPod Nano to my PC to sync them on.
Upon connection, I recieved a message from iTunes saying:
"An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again. If the problem persists, uninstall iTunes, then install iTunes again."
Not only have I disconnected and reconnected the iPod more times than I can count, I have stopped the iTunes service once, restarted my PC twice, reset the iPod four times, unplugged my printer's USB, checked the cable (it is the original iPod cable) and a whole host of other things in order to get it to work. I still cannot get my PC or iTunes to recognise the iPod.
Please, any ideas? I'm really stuck here...

Hi there - I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):
1) iTunes
2) Apple Software Update
3) Apple Mobile Device Support
4) Bonjour
5) Apple Application Support
Then you restart your computer.
Then you install the latest version of iTunes (which will reinstall all those things you uninstalled).
Then you restart your computer again.
Mine is working perfectly again now.
I hope it works for you,
Carmen.

My ipod Nano 7th gen is not syncing with iTunes

I have tried to sync my ipod with Itunes but i get an error that "the ipod could not be identified properly. Please disconnect and reconect the ipod" alternatively uninstall iTunes and reinstall again. I have done all this together with resetting the ipod settings, changing USB ports but nothing seems to work. Anyone with a solution?

common windows 8 problem...
besides getting a new cable, try syncing with a different pc

Problems downloading audiobooks from Overdrive [Windows 8] to my IPod Nano 7th gen. Not showing up on the Ipod. Any suggestions?

problems downloading audiobooks from Overdrive [Windows 8] to my IPod Nano 7th gen. Not showing up on the Ipod. Any suggestions?

The iPod's screen indicates that the iPod is connected?
In Windows, the iPod will not appear as removable storage, unless it is set in iTunes to Enable disk use. By default, it is NOT set to Enable disk use.
In iTunes, if the sidebar (along left side of window) is hidden, from the iTunes menu bar, under View, select Show Sidebar. When the iPod is connected, it should appear in the sidebar, under DEVICES. It does not appear there?

My ipod nano 7th gen. will not advance to the next song, it will keep playing the current song until manuaaly changed. All updates are current.

My ipod nano 7th gen. will not advance to the next song, it will keep playing the current song until manually changed. All updates are current.

I had this issue with my 6th generation nano. It was driving me nuts, until I realized that somehow locked the repeat button on. Selecting one song rather than a selection will cause whatever song you have selected to play over and over and over and over..

Ipod nano 1st gen is not recognized in itunes 10

I updated my computer system to leopard 10.5.8 as well as the latest itunes 10. I bought a new ipod nano 6th gen, and it syncs and works fine. The problem I have is my old Ipod. It is detected by my power mac on the desktop only the icon it has is a folder, and when I open it is in blank. I open Itunes 10 and it doesn't appear. And I tried to follow the instructions on apple support, tried all ports, tried reseting the ipod, and it is still not showing up on itunes. Can someone help me with this please?
Also, a white line showed up on the screen, does that mean the screen is broken? I can still see everything going on normally on the ipod but not where the line comes up (middle of the screen).

gltg wrote:
Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes
I have spent 3 days messing with my pc and have made no real progress.
Then it's time to call Apple tech support while you are still under warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

Ipod nano 6th gen is not recognized by itunes on a PC running Windows XP professional SP3, itunes 10.2

Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes (but it shows on my pc as a hard disk) weirder still, my ipod nano 3rd gen works just fine on this computer.
Whats wrong? HELP!!!
I have spent 3 days messing with my pc and have made no real progress.

gltg wrote:
Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes
I have spent 3 days messing with my pc and have made no real progress.
Then it's time to call Apple tech support while you are still under warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

My ipod nano 7th generation is not identify to itunes. What can I do?

My ipod nano 7th generation is not identify to itunes. What can I do?

See BOLD
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

My iPod Nano 7th generation is not detected in Itunes

Hey there,
I have a iPod Nano 7th generation and I'm working with a Windows 7 64-bit version.
So when I got my iPod, I installed iTunes and everything went very well..
but today I tried to sync my iPod and it is not even detected from my iTunes or my computer.
I had the error -42110, but I found the solution on here, but it didn't work either.
I went through a lot of questions on here, but I couldn't find any solution for my problem
Has anyone got any idea?

well actually I did connect my iPod 3 days later or so to my charger, because a friend of mine asked me if I'm sure that the cable is not broken. So I connected it and it charged, when I thought "Well let's try on the computer again". I plugged it in and it was detected again.. so uhm I don't really know why it did not worked the last times.
So maybe try to restart your computer and turn off an on again the device and try it later on again.. maybe it will work then:)
I'm sorry I can't help more!

Ipod touch 4 gen is not recognised by itunes

my ipod touch 4 generation is not recognised by itunes even i have tried all the suggestions given in the ipod user including uninstalling and reinstalling itunes and some other stuff but nothing has happened

Hi,
Try here: http://support.apple.com/kb/ts1538.
Hope this helps!
---likeabird---

My ipod nano (2nd gen) is not syncing to itunes.

Hope someone can help.
I have an IPOD Nano (2nd Gen) and all of a sudden i can no longer get my IPOD to sync with Itunes.
It has worked in the past but just recently the ipod icon does not show on the source pane, when i go in to devices all items are greyed out so i can not select anything.
Any ideas????

Hi Thecraggs,
Thanks for using Apple Support Communities. If your iPod isn't recognized by your computer or iTunes, this article may help:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Cheers,
- Ari

Ipod-nano-7th-gen-won't-synch-from-itunes-or icloud?

I have a Nano 7th generation. I am beside my self trying to get the music I buy in i tunes onto the Nano 7th gen--my iphone 4S automatically downloads all the music I buy via Wi Fi ( I also have an icloud account that has all my music in it)
But, No matter what I can not get the the music into the Nano. I launch itunes, plug the Nano in, it shows up on the left side of the itunes store screen (sometimes)-- I have never been asked to register it-- and it never shows up with my authorized devices in the My account info section of itunes-- the Laptop I use & the iphone show up-- but I can't figure out how to get the Nano to show up as a recognized, authorized device.
Why does Apple make it impossible to learn how to use the devices they make?
I have all my music on the i phone ( which is really NOT the quaity music player that the Nano is, I would like to listen to it on the Nano).
Is there any way I can move the music from my icloud into the Nano 7th generation? I am completely at a loss, and don't know what to do or who to ask
Please, can someone help me? Music is one of the only things I have in my life, and this is frustrating beyond belief to pay for music I can't listen to.
Thanks for any one s help
Liznofears

Hey liznofears,
Connecting the iPod to iTunes and having it show up on the left is the first step. It sounds to me like you want your music to sync automatically whenever you connect your iPod - if so, follow these directions:
Connect your iPod to your computer and open iTunes.
Click the button with your device's name, below the Spotlight window.
In the main iTunes browser window, select Music.
Select Sync Music. You can select "Include music videos" if you want to sync Music videos to your device.
Your device needs to have enough free space to sync the content that you selected from your library.
Tip: You can use the capacity bar at the bottom of the device settings window to see how much free space is available. The window will update with an estimate as you select content.
Click Apply. iTunes will sync the content you selected to your device. The iTunes LCD will show the sync progress and notify you when the sync is complete.
To disconnect your device, find your device in iTunes and click the eject icon.
via: iTunes: Syncing media content to iPod
http://support.apple.com/kb/HT1351
Have a good one,
Delgadoh

Ipod nano 7th gen cannot be detected by Itunes after restore

Following the recent death of my Macbook Pro (due graphic card problem) I've switched to my backup laptop and moved all my files to the windows 8.1 laptop. I knew that connecting my Ipod Nano (7th Generation) to the new laptop would result in losing all my playlist and music currently stored.
I needed to update my ipod's list with new things so I took the chance (innocently thinking that all I needed to do was just remake my playlists and re-sync it). Initially it started off well, but towards the later parts of restoring, iTunes gave an error saying that the restore could not be completed and led me to a thread on Apple Support. Following the steps, I disconnected my ipod and reconnected it. Nothing happened. Itunes did not recognize the ipod, and the ipod goes into a grey looking screen with a simple message that says okay to disconnect.
My question is, how am I suppose to restore my ipod, when itunes can't detect my ipod.
I've been struggling really badly with the loss of my Macbook Pro and now this. Can someone help me? Thanks in advance
Currently running on Windows 8.1 and iTunes version 11.4.0.18

Hello there, lycusfenriz.
It can definitely be frustrating when your having trouble with multiple devices at the same time, but the steps in the article below may help with getting your iPod recognized in iTunes. The following Knowledge Base article offers up some great, in-depth recommendations for troubleshooting an iPod not being recognized in iTunes:
iPod nano (7th generation): Hardware troubleshooting
http://support.apple.com/kb/TS4433
Connectivity/syncing
Follow these steps if your computer doesn't recognize your iPod or you have issues with syncing your iPod.
iPod not recognized by iTunes or computer
Make sure you have installed the latest iTunes software from www.itunes.com/downloads. Try connecting to a different USB port on your computer. Your computer needs a USB 2.0 port or a USB 3.0 port to connect iPod nano. If you have a Windows PC that doesn't have a USB 2.0 port, in some cases you can purchase and install a USB 2.0 card.
If iPod nano is connected to a USB hub, try connecting iPod nano directly to your computer's USB port.
iPod nano might need to be reset. Reset iPod by holding down the Sleep/Wake button and Home button until you see the Apple logo appear.
If you're connecting iPod nano to a portable computer using the Lightning Cable, connect the computer to a power outlet before connecting iPod nano.
Check the cable connections. Disconnect the cable at both ends and make sure no foreign objects are in the USB ports. Then reconnect the cable.
Try reinserting the Lightning connector into the iPod. The Lightning connector can be inserted either way.
Try restarting your computer.
If none of these steps resolves the issue, you might need to restore the iPod nano software.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

IPod nano (7th generation) will not restore in iTunes

Recently, I've been havng issues syncing my iPod nano (7th generation). I thought the most logical way to fix this is to restore it. When I click "Restore" everything is fine till it gets to "Extracting Software" then it says "The iPod "Alex's iPod nano" can not be restored because it is in use with another application." I do have warranty. Should I take it to the Apple Store?

Is the Enable Disk Use option enabled from under the iPod's Summary tab in iTunes? If so, disable it and then try restoring again.
Sometimes simply rebooting the iPod and Mac can resolve the issue. To reset the Nano, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
B-rock

TS1369 My iPod nano 7th gen is not recognised by iTunes in windows 8.1

Similar Messages

Maybe you are looking for