TS1369 My ipod shows the itunes store symbol - so I connect to itunes and enter my itunes password but then it asks for my ipod passcode which I am unable to entere as my ipod is frozen :o) HELP

My iPod shows the itunes stor symbol with a connector going in to it - when I connect my iPod to my Apple Mac it asks me to enter my Apple id which I do - and then it asks me to enter on my iPod my passcode which of course I cannot do as my iPod is frozen - any advise would be helpful - thank you.

Place the iPod in Recovery mode and then connect to your computr and restore via iTunes.

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