TS1369 this is the first time that i'm trying to connect my new ipod shuffle and my computer won't recognize the driver?

My computer won't recognize the driver for my Ipod Shuffle. This is a brand new ipod so why is there an issue?

Have you tried uninstalling and re-installing iTunes and all other Apple software to see if that makes a difference? Use the exact instructions in this article.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
B-rock

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How come whenever i plug my iPhone 5 into the computer the device will not show up on my itunes. This is the first time that i have done it since i updated to iOS7 and before i had no problem but now it just wont work.

How come whenever i plug my iPhone 5 into the computer the device will not show up on my itunes. This is the first time that i have done it since i updated to iOS7 and before i had no problem but now it just wont work.

Hi Celia51510,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
I can't tell from your post if you are using a Windows or a Mac Computer.
Try deleting the iTunes application and redownloading the version you need below:
iTunes 11.1 Download for Mac
http://support.apple.com/kb/DL1614
iTunes 11.1 for Windows (64-bit)
http://support.apple.com/kb/DL1615
Cheers,
- Judy

HT1477 I am trying to install a new iPod Shuffle and my pc does not pick it up. My pc is running windows 8.1 os. I do not see that os in the list of operating systems.

I am trying to install a new iPod Shuffle and my pc does not pick it up.
My operating system is Windows 8.1 and windows 8 does not appear
in the list of operating systems.

You are referring to OFFICE 2010, not Windows XP or 7.
And which version of Windows do you have?
NEVER begin before you have a backup, ideally one you have tested and know works.
You don't really install Boot Camp, the Assistant is a partition tool utility.
You may just want Office 2008 for Mac.
If you need Office for Windows, perhaps run Windows in a VM like Parallels or Fusion.
Buy some backup drives and start using TimeMachine for one backup, then weekly backup with SuperDuper.
IF there is now a partition for Windows, all you need is to buy Windows, and I would recommend Windows 7 Home Premium (retail) which is about US$149.
Has nothing to do with free space. Office 2010 isn't to boot from. In fact, you can copy the disc to a folder (1.25GB) and run SETUP from there.

Iphone 4 is stuck with itunes usb screen, and my computer won't recognize the device, Help!!

My iphone 4 is stuck on the screen with the itunes symbol and usb. When I plug it into my computer it says that it cannot recognize the device and theres a malfunction. I've tried unplugging the port ffrom my phone, going into dfu mode and plugging it bavk in. the apple logo comes on for a minute but then goes right back to the itunes/usb screen. I'm at a lose for what do do..every forumn says dfu mode, but its not working. Any other suggestions? Thanks!

Chris477 wrote:
My iphone 4 is stuck on the screen with the itunes symbol and usb. ... I'm at a lose for what do .... Any other suggestions?
Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

HT3529 i just created my apple id and i tried to sign in on iMessage but it keeps saying that its already in use,however this is the first time that i'm using my apple id to sign in on any device,what the problem could be?

I just created my apple id and i tried to sign in on imessage but it keeps saying that it is already in use however this is the first time that i'm using my apple id to sign in on any device,what the problem could be?

You must create the account using an Apple device, a Mac (Lion or greater) or an IOS device (IOS5 or greater). Having done that you will be able to sign in from your Windows machine.
FYI, iCal is an application that can display calendars from iCloud (and others) it is not a calendar itself, merely a calendar client. In Windows Outlook is the calendar client.

I want to save with alt s in the program Exact Online. This function is not working. this is the first time that i use this program with firefox.

Question
I want to save with <nowiki><alt><s></nowiki> in the program Exact Online. This function is not working. this is the first time that i use this program with firefox.
'''edit''', mod escaped the '''<nowiki><s></nowiki>''' to prevent line through question

Submitted too soon... To change your accelerator key for accesskeys to Alt alone (or a different combination), you can change a setting using Firefox's about:config preferences page.
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste '''ui.k''' and pause while the list is filtered
(3) Make sure '''ui.key.generalAccessKey''' is set to its default value of -1 (or right-click and choose Reset if it is not).
(4) Double-click '''ui.key.contentAccess''' to open a dialog box to change the value from its current default (on Windows, 5) to your choice of the following:
* 2 = '''Ctrl''' (Fx default on Mac thru Fx13)
* 3 = Ctrl + Shift
* 4 = '''Alt''' (IE/Chrome/Safari default on Win/Linux)
* 5 = '''Alt + Shift''' (Fx default on Windows & Linux)
* 6 = '''Ctrl + Alt''' (Fx default on Mac from Fx14) (Chrome/Safari default on Mac)
* 7 = Ctrl + Alt + Shift
This should take effect as soon as you OK the dialog, so you can experiment in a separate tab. Other combinations are available if you want to try them. See http://kb.mozillazine.org/Ui.key.contentAccess (inaccessible at the moment?)

Hello! Just connected a used iPhone to iTunes for the first time. I'm trying to restore it to factory settings/default. The phone is connected via Wi-Fi and is updated to the most recent OS that the phone allows. The computer is also connected to the

Hello! Just connected a used iPhone to iTunes for the first time. I'm trying to restore it to factory settings/default. The phone is connected via Wi-Fi and is updated to the most recent OS that the phone allows. The computer is also connected to the internet. But I still get the error: "itunes could not contact the iphone software update server because you are not connected to the internet." I also connected via iTunes and authorized the computer, but still have the same issue. Really, all I need to do is completely wipe the phone and start from scratch for safety's sake.
Help?

Did you check your security software settings?
Third-party security software might conflict with iOS devices connecting to iTunes. Follow this article to troubleshoot issues that might be caused by your security software.

HT1689 I forgot the answers for the questions that system answered me to confirm my purchase. It asking me because it's the first time that I'm purchasing using my IPad. Somebody could Help me?

I forgot the answers for the questions that system answered me to confirm my purchase. It asking me because it's the first time that I'm purchasing using my IPad. Somebody could Help me?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions

I have an ipad first generation. I am trying to connect to a linksys router and it is not finding the wireless network. what do i need to do?

I have an ipad first generation. I am trying to connect to a linksys router and the ipad is not finding the wireless network. What do I need to do? Thanks for your help.

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I tried synching my 2nd generation ipod touch and it told me to update the software. Then it said "error 37" and could not complete updating but it has left me with an ipod that is not recognised by my pc and wont turn on or anything- just black

I tried synching my 2nd generation ipod touch and it told me to update the software. Then it said "error 37" and could not complete updating but it has left me with an ipod that is not recognised by my pc and wont turn on or anything- just black

Error 20, 21, 34, 37: These errors typically occur when security software interferes with the restore and update process. If you are using a PC, follow this article to resolve this issue.
Above from:
http://support.apple.com/kb/TS3694
You also may have to place the iPod in recovery mode. For how see:
iPhone and iPod touch: Unable to update or restore

I have the first ipad and it won't recognize the charger and also the computer won't recognize the ipad when I plug it in to sync. Any ideas why?

I have the first ipad and it won't recognize the charger and also the computer won't recognize the ipad when I plug it in to sync. Any ideas why?

If your using the same cable for your wall charger as you are for your computer, than the problem is probably within the cable (if there isn't visible damage to the cable of coarse). The quockest solution would be to buy your self a new cable. There is probably nothing wrong with your wall adapter, so just the cable will do.

Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. This is an APPLE Itunes issue. Help!. HPPavillion DV6 64 bit, windows 7

Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
For example, here's what I get:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CAD7C0A1258F8
Current user is not an administrator.
The current local date and time is 2012-07-26 10:42:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16008)
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6570
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d6a87ba725121aa1240b1ce936c23470
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: ATAPI DVD A DH16ABSH, Rev YA12
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.

Tried upgrading to new OS 5, and now itunes won't continue the activation process, what do I do?

I recently tried upgrading my iphone 4 to the new OS 5, and now itunes won't continue the activation process. It keeps say that an unexpected error has occured, Error 310. I am very frustrated and now have no phone to call apple, and there website is no help. What do I do?

Hi seth fromhollywood,
I found this in internet, I hope it helps:
Error
-310
Name
SmFHBlockRdErr
OS
Mac OS
Error Title
smFHBlockRdErr
Message
Error occurred during _sGetFHeader.
Risk Level
9
for resolution look here ...

I backed up then erased 118 gigs worth of photos, but my storage still says I'm full. I emptied the trash and rebooted but my computer won't recognize the empty space. What gives?

I backed up then erased 118 gigs worth of photos, but my storage still says I'm full. I emptied the trash and rebooted, but my computer won't recognize the empty space. What gives? I erased all my iPhoto pictures from the pictures folder in Finder so I could restore a backup from my Time Capsule. When I try to restore the library, I get a message that there's not enough room on my computer to restore. I have a Macbook Pro with 250 gig hard drive. I would greatly appreciate some help. Thanks!

If you're trying to add a large amount of data all at once, and you get an alert of insufficient space, then from the menu bar, select
 ▹ System Preferences... ▹ Time Machine
If the padlock icon is closed, click it to unlock the settings and authenticate. Turn Time Machine OFF, then back ON and close the preference pane. Restart the computer. Test.

Trying to sync my new ipod touch and it is taking forever to sync is this normal?

I'm trying to sync my new ipod touch and it is taking forever to sync is this normal?

At what stage it is freezing?
There are six steps or so.
Try resetting the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.

TS1369 this is the first time that i'm trying to connect my new ipod shuffle and my computer won't recognize the driver?

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