TS1369 Windows 8 & ipod nano

Does anyone have a fix for newer ipod nano's syncing up to Windows 8? I went thru the list on the apple web site but still nothing.

Hi there  - I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):
1) iTunes
2) Apple Software Update
3) Apple Mobile Device Support
4) Bonjour
5) Apple Application Support
Then you restart your computer.
Then you install the latest version of iTunes (which will reinstall all those things you uninstalled).
Then you restart your computer again.
Mine is working perfectly again now.
I hope it works for you,
Carmen.

Similar Messages

  • TS1369 My iPod nano 7th gen is not recognised by iTunes in windows 8.1

    When I plug, it reads a message (I translate from spanish): an iPod has been detected but it can't be read correctly. Unplug and plug and try again. If it perstists reinstal iTunes and try again. I've done all of that. I plugged the iPod when iTunes wasn't installed and it worked fine as an external disk. The iPod's screen shows that it is plugged until iTunes fails to recognise and then it shows the messsage when you explulse the iPod.
    Any help may be useful.

    Hi there  - I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):
    1) iTunes
    2) Apple Software Update
    3) Apple Mobile Device Support
    4) Bonjour
    5) Apple Application Support
    Then you restart your computer.
    Then you install the latest version of iTunes (which will reinstall all those things you uninstalled).
    Then you restart your computer again.
    Mine is working perfectly again now.
    I hope it works for you,
    Carmen.

  • TS1369 Bought new computer windows 8 my last computer was window 7 can't get Itunes to sync with my ipod nano

    I had a Hp Pavilion Dv2000 started with vista  upgraded to window 7 then i bought a new Hp Envy dv notebook PC windows 8 in it now i can't get my Ipod nano to sync with ITunes so i can get the music i purchased .

    Morning dianecarr,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iPod Troubleshooting Assistants
    http://www.apple.com/support/ipod/five_rs/
    Best of luck,
    Mario

  • TS1369 why doesnt my 5th gen ipod nano not connect with windows 8?

    why doesnt my 5th gen ipod nano not connect with windows 8?

    Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

  • My ipod nano is no longer recognized by itunes after I installed windows 8.1.  The ipod nano still is recognized and works with a Windows 7 computer

    My ipod nano is no longer recognized by itunes after I installed windows 8.1.  The ipod nano still is recognized and works with a Windows 7 computer

    Hello, Pete. 
    Here is an article I would recommend going through when an iPod is not recognized by iTunes or the computer.
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    Usually the resolution is updating the Apple Mobile Device Driver.  See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
    Jason H. 

  • After upgrade to Windows 8.1, ipod nano 7th gen not recognized

    /after upgrading to Windows 8.1, ITunes does not recognize my ipod nano 7th gen.  I have uninstalled and reinstalled ITunes but no luck.  I have gone through all steps in troubleshooting, but it still doesn't recognize it.  Help!

    Hi cindywindy,
    If your iPod Nano is no longer recognized in iTunes after a recent system upgrade, you may find the following article helpful (apologies if you have already seen it):
    Apple Support: iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    Regards,
    - Brenden

  • Ipod nano 4th not recognized by itunes or windows

    Okay so I have had my iPod Nano 4th generation since it like came out. Recently it has been odd turning off on its own and this morning i turned it on and then put it to sleep. It kept flashing in between asleep and awake. Then I bought new music on iTunes so I wanted to sync it. I connected it to iTunes and it wasn't recognized by iTunes or by my computer (lenovo g500 windows 8) so I uninstalled iTunes updated my computer turned on and off the apple and ipod services and then restarted and tryed reconnecting. after that i deleted the temp file. Ugh I have done every **** thing on the apple support thing and nothing has worked. Please help me.

    Hey theartistssh,
    Thanks for the question. I understand you are experiencing issues with your iPod nano. The following resource may provide a solution:
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/TS1369
    Thanks,
    Matt M.

  • I have an ipod nano 7th generation and can not get it recognised by my Windows 8.1 laptop (it appears briefly on My computer, then disappears). This happened after I updated iTunes to the latest version. Does that have something to do with it?

    I have an ipod nano 7th generation and can not get it recognised by my Windows 8.1 laptop (it appears briefly on My computer, then disappears). This happened after I updated iTunes to the latest version. Does that have something to do with it?

    Hello there, kiwilucea.
    The following Knowledge Base article offers up some in-depth steps for troubleshooting your issue:
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    Keep in mind if you get to Step 12 Reinstall iTunes, those steps need to be followed exactly as outlined for the reinstall to be effective.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • TS1363 windows 8 and ipod nano issues

    I just installed Win8 and downloaded the latest version of itunes now my ipod nano isn't syncing. I followed the troubleshooting steps with no results.

    Hi there franscard,
    You may find the troubleshooting steps in the article below helpful.
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    -Griff W. 

  • Windows 8 ipod nano

    I have an early version of the ipod nano. I just got a new HP laptop, put itunes on it, uploaded all my old music and then downloaded a bunch of fresh songs. Why is the new music not syncing with the ipod? It keeps saying there is a problem with the F drive. I have never encountered this before.

    Hi there franscard,
    You may find the troubleshooting steps in the article below helpful.
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    -Griff W. 

  • Windows 8 does not recognize ipod nano anymore

    Windows 8 does not recognize my iPod nano anymore
    Did so in the past
    Followed all troubleshooting tips on Apple's page
    Any other suggestions

    Hi there catfish1967,
    You may find the troubleshooting steps in the article below helpful.
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    -Griff W. 

  • My Windows 8.1 computer doesn't recognize my iPod nano 7th generation. Why?

    My Windows 8.1 computer doesn't recognize my iPod nano 7th generation. Why?
    When I connect my iPod to my computer, nothing happens. I've read the tips in the section "support" and I noticed that maybe Windows 8 is not one of the operating systems that are compatible with an iPod nano 7th generation. If I'm right, what can I do if my only device is a Windows 8?

    Hi, Grafiti. 
    Thank you for the question.  Below, I have attached a couple troubleshooting articles that will help resolve the device not being recognized by iTunes.
    iPod not recognized in 'My Computer' and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    If the issue still persists after processing these steps, see the section in the article below labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8.
    Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
    Jason H.

  • Ipod nano not recognised windows 8

    I recently bought a new windows 8 computer in Australia and I have a ipod nano 6th generation and Ipad mini  both from Australia.
    At first Itunes would not open untill I ran it as an administrator, now it works but will not recognise any of my devices. I am currently living in Canada and I am unsure if when I have reinstalled itunes it has made the software uncompatible. I think this is highly unlikely but im starting to wonder if anything is possible.
    Upon connecting my device it comes up in the devices and hardware tab as faulty I have removed and added it several times reinstalled and restarted. When I open it in Itunes it tells me that I should reinstall itunes because there is an ipod that can not be recognised. I have no idea what to do I've tried everything I can think of and Ive racked my brains.
    Is there anyway I can get these apple products to work or are they now useless because I've updated my windows to windows 8.
    HELP!

    Hello there, xyrleex.
    The following Knowledge Base article offers up some great, in-depth steps for troubleshooting the issue you're describing:
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Ipod nano does not connect to Windows and itunes

    Dear All
    in my family we have 3 ipods: a shuffle, a ipod 20gb and a nano. While the first 2 are easily connecting to windows and itunes, the nano doesn't and does not recognise the USB port of my laptop[message 'unkwnon device']. I have tried, I think, most of the suggestion I found on the apple support and in the forum. Does somebody know any 'special' tip, my son is really getting frustrated by this situation because he can't get the same music. Please help. Thanks in advance
    ciao

    Hello franbat,
    Thank you for the details of the issue you are experiencing with your son's iPod nano.  I found an article with steps to address this:
    iPod not recognized in 'My Computer' and in iTunes for Windows
    http://support.apple.com/kb/TS1369
    Thank you for posting in the Apple Support Communities.
    Best,
    Sheila M.

  • A used iPod Nano is not recognized by Windows XP

    I have an iPod Nano 2nd Gen, I have iTunes, that I cannot get to connect to my pc or iTunes and the iPod does charge(it acted like it). And when I connect the iPod to computer the computer says USB Device Not Reconized. Windows XP SP3. Formatted for Windows. Tried it with Windows XP SP2 and three different cables. What can I do?

    Hello there,
    Have you tried some of the basics yet such as trying a different connector cable or simply plugging the iPod into different ports? Perhaps try and reset the iPod with it connected to your PC. To do this, toggle the hold switch on and off, then press and hold the Select (Center) and Menu buttons together until the Apple logo appears. You may want to attempt this a few times for good measure.
    If still no luck, try and force the iPod into Disk Mode.
    http://support.apple.com/kb/ht1363
    Here is more troubleshooting procedures to follow for this issue. It may eventually lead to you needing to uninstall and reinstall iTunes and all Apple software completely.
    [iPod not recognized in 'My Computer' and in iTunes for Windows|http://support.apple.com/kb/ts1369]
    As well as this one.
    [iPod appears in Windows but not in iTunes|http://support.apple.com/kb/ts1363]
    B-rock

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