TS1389 how do i change security questions if i forgot the answers to the questions asked   d

how do i change the security questions on i tunes so that i can purchase music?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3.  Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

Similar Messages

  • I forgot my answers to the security question and i also lost the rescue email address what can i do to reset my question ?, i forgot my answers to the security question and i also lost the rescue email address what can i do to reset my question ?

    i forgot my answers to the security questions and i also lost my rescue email addrees , so how can i reset my answers ?

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • How can I verify my account if I forgot my answers to the security questions and the email the answers are supposed to be sent to is no longer in use?

    I have tried to buy some songs from iTunes but it says I must verify my account. I don't remember my answers to the security questions. There's an email I registered in case this happened but the password for that email was lost. So now I can't but any new songs.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100276)

  • How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

    How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • I forgot the answers for the security questions and when I try to change them (My Apple ID - Manage your account - Password and Security) I'm asked to answer the exact questions I'm Trying to change because I don't remember the answers. How can I do it?

    I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?

    Can't you try the email option instead?

  • I forgot the answers to the security questions. When I get the screen with security questions to be answered, the email adress where the reset procedure is sent to is wrong. How do I change it?

    I forgot the answers to the security questions. When I get the screen to answer them, the email address listed to send the email procedure is wrong. How do i change this email address?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • How can I change the answers to the security questions?

    I forgot my answers to the security questions. How can I change the answers??

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • I no longer have access to the email address that is stipulated as my rescue email address and I cannot remember the answers to my security questions. Please advise how I go about changing / updating the answers to the security questions.

    I no longer have access to the email address that is stipulated as my rescue email address and I cannot remember the answers to my security questions. Please advise how I go about changing / updating the answers to the security questions.

    Contact iTunes Support:
    http://support.apple.com/kb/HT5699?viewlocale=en_US
    or by email:
    https://ssl.apple.com/emea/support/itunes/contact.html
    Cheers,
    GB

  • How do you change security questions

    I can't remember the answers to my questions and need to figure out how to change them. Customer service is closed so I didn't know if anyone knew how to

    Go to this link : https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
    Go to 'Manage Your Apple ID'
    Sign-on with your Apple ID and password
    Go to 'password and security'.
    Click
    Forgot your answers? Send reset security info email to [email protected]

  • How do we change security questions.

    How do we change security questions?

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions.
    (101070)

  • HT1918 How do I change my account security questions without entering the answers to the old questions?

    How do I change my account security questions without entering the answers to the old questions?

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT1918 How can I change security questions I have forgotton answers

    I can not remember the answers to the security questions.How may I change the questions? Thanks

    The support link that I gave in my first post, http://www.apple.com/support/itunes/contact/ , when I go to that page on Firefox (version 23) on a Mac (running OS X 10.8.5, I get the same on Safari) is (by default it is seeing my location as US) :
    And clicking on the blue 'contact iTunes Store support' in the middle of that screen I get :
    With the Password & Security Questions giving me :

  • I'm trying to purchase an app, but I forget the answers to the security questions they asked me.  How do I change these questions?

    I'm trying to purchase an app, but I forget the answers to the security questions they asked me.  How do I change these questions?

    Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
    (86582)

  • How can i change my security questions? i forgot my answers, and i can't download an app

    how can i change my security questions? i forgot my answers, and i can't download an app.

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (76390)

  • HT5577 Forgot the answers to the Apple ID security questions. How do I reteive or change them?

    Forgot the answers to the Apple ID security questions. How do I reteive or change them? Yes, I tried the FAQ and everything on the web, doesn't help because I don't seem to have a recovery email address either.
    HELP! I just added 30 CHF from an iTunes card to my Apple ID, but without the swcurity questions I cannot make purchases :-(

    Welcome to the Apple Community Els-deL
    If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

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